What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

Cisco Business Edition 6000 (BE6000)

6 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Cisco Business Edition 6000 (BE6000)

We deployed the BE6000 at some small sites that were not well connected to the rest of our enterprise network to provide local voice services. The appliance was easy to deploy and configure for the use case. We even set up SIP trunking between the remote systems and our main enterprise system.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Cisco Business Edition 6000 (BE6000)
8.0
Hosted PBX
8x8
9.8
Cisco Business Edition 6000 (BE6000)
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Cisco Business Edition 6000 (BE6000)
8.0
User templates
8x8
9.2
Cisco Business Edition 6000 (BE6000)
8.0
Call reports
8x8
8.1
Cisco Business Edition 6000 (BE6000)
8.0
Directory of employee names
8x8
7.6
Cisco Business Edition 6000 (BE6000)
8.0

Call Management

8x8
8.8
Cisco Business Edition 6000 (BE6000)
8.0
Answering rules
8x8
9.5
Cisco Business Edition 6000 (BE6000)
8.0
Call recording
8x8
9.3
Cisco Business Edition 6000 (BE6000)
8.0
Call park
8x8
9.3
Cisco Business Edition 6000 (BE6000)
8.0
Call screening
8x8
6.7
Cisco Business Edition 6000 (BE6000)
8.0
Message alerts
8x8
8.9
Cisco Business Edition 6000 (BE6000)
8.0

VoIP system collaboration

8x8
8.3
Cisco Business Edition 6000 (BE6000)
7.5
Video conferencing
8x8
8.1
Cisco Business Edition 6000 (BE6000)
7.0
Audio conferencing
8x8
8.4
Cisco Business Edition 6000 (BE6000)
8.0

Mobile apps

8x8
8.4
Cisco Business Edition 6000 (BE6000)
Mobile app for iOS
8x8
8.7
Cisco Business Edition 6000 (BE6000)
Mobile app for Android
8x8
8.0
Cisco Business Edition 6000 (BE6000)

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Flexibility of configuration
  • More cost effective to deploy at small to medium size locations
  • Great support

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • Cost could always be lower, but you get a solid product for your investment
  • Licensing can still be confusing if you need multiple products on the appliance
  • Redundancy/DR

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Since our organization uses Communications Manager at other locations this was a natural choice for us as configuration and management is the same as other systems we already are using. This meant no additional training was necessary for us to deploy this solution at the remote sites where it was needed. No other competing products could match the value we got from that.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Saved us from purchasing additional unnecessary WAN connections to remote sites
  • Allowed quick deployment
  • Well supported and utilizes applications we are already familiar with

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Business Edition 6000 (BE6000)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details