8x8

29 Ratings
Score 8.3 out of 101

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Likelihood to Recommend

8x8

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.

Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!

Feature Rating Comparison

Cloud PBX

8x8
8.8
Cisco Unified Communications Manager (Call Manager)
8.1
Hosted PBX
8x8
9.8
Cisco Unified Communications Manager (Call Manager)
9.8
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Cisco Unified Communications Manager (Call Manager)
7.0
User templates
8x8
9.2
Cisco Unified Communications Manager (Call Manager)
9.0
Call reports
8x8
8.1
Cisco Unified Communications Manager (Call Manager)
6.3
Directory of employee names
8x8
7.6
Cisco Unified Communications Manager (Call Manager)
8.5

Call Management

8x8
8.8
Cisco Unified Communications Manager (Call Manager)
7.7
Answering rules
8x8
9.5
Cisco Unified Communications Manager (Call Manager)
8.7
Call recording
8x8
9.3
Cisco Unified Communications Manager (Call Manager)
6.0
Call park
8x8
9.3
Cisco Unified Communications Manager (Call Manager)
9.0
Call screening
8x8
6.8
Cisco Unified Communications Manager (Call Manager)
8.1
Message alerts
8x8
8.9
Cisco Unified Communications Manager (Call Manager)
6.8

VoIP system collaboration

8x8
8.3
Cisco Unified Communications Manager (Call Manager)
8.6
Video conferencing
8x8
8.1
Cisco Unified Communications Manager (Call Manager)
8.4
Audio conferencing
8x8
8.4
Cisco Unified Communications Manager (Call Manager)
8.9

Mobile apps

8x8
8.4
Cisco Unified Communications Manager (Call Manager)
9.4
Mobile app for iOS
8x8
8.7
Cisco Unified Communications Manager (Call Manager)
9.2
Mobile app for Android
8x8
8.0
Cisco Unified Communications Manager (Call Manager)
9.7

Pros

  • No issues purchasing the Cisco SPA-122 and SPA-8000 devices.
  • No issues setting up the Cisco SPA-122 and SPA-8000 devices.
  • Cheaper to go with 8x8 service and the Cisco SPA-122 or Cisco SPA-8000 devices than hosting GFI Faxmaker 14 yourself.
  • Call Manager provides no-cost communication between all our offices globally.
  • Call Manager administration is easier than traditional TDM and or other VoIP systems
  • We used to be a full Cisco shop with Cisco routers and switches. However, we've changed our infrastructure to use Brocade and it works well with other systems.

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • It would be nice if Cisco-provided better management tools. We used to use Prime Collaboration but moved over to Riverbed UCExpert
  • Our offices can sometimes fall victim to robocalls so it would be nice if Call Manager had an easy way to reject these calls instead of doing it on the cube router or provider side.
  • I've been using Call Manager for a while now and I find that with each subsequent upgrade that it gets better and better. Maintenance upgrades can sometimes be difficult and I'm not sure how to address it but I've been using a new tool called Prime Collaboration Deployment that's helped. I think in general CUCM is a great product.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
Cisco CUCM - Lync server (Skype4Business) -> In my regard I see Skype much more focused in the IM&P approach rather than the reat of the collaboration portfolio, focusing its video solution for a point 2 point communication. Cisco solutions have an ecosystem that are worth more when working together

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Since we did transformations of all our offices from Nortel to Cisco we have not needed maintenance support from local vendors in the offices. We've centralized all support of the offices globally to our corporate site.
  • We leverage our WAN and route all internal calls within our sip trunks and save cost from our Telco providers eg AT&T, British Telecom, etc
  • We've leveraged the other tools that have worked well for our business eg Jabber for PC, iOS and it's helped our communication process within the organization as well as with our clients.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details