8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Cisco Unified Communications Manager (Call Manager)

Top Rated
51 Ratings
Score 8.5 out of 101

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Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Cisco Unified Communications Manager (Call Manager)

Call Manager is a great use when you have multiple sites. Also when you have a small IT department. It is very robust and once programmed correctly it pretty much operates well on its own without having to be touched. It's a great "set it and forget it" solution. Definitely pay to have someone help install and train!

Feature Rating Comparison

Cloud PBX

8x8
8.8
Cisco Unified Communications Manager (Call Manager)
8.4
Hosted PBX
8x8
9.8
Cisco Unified Communications Manager (Call Manager)
9.9
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Cisco Unified Communications Manager (Call Manager)
8.0
User templates
8x8
9.2
Cisco Unified Communications Manager (Call Manager)
8.8
Call reports
8x8
8.1
Cisco Unified Communications Manager (Call Manager)
6.6
Directory of employee names
8x8
7.6
Cisco Unified Communications Manager (Call Manager)
8.6

Call Management

8x8
8.8
Cisco Unified Communications Manager (Call Manager)
7.9
Answering rules
8x8
9.4
Cisco Unified Communications Manager (Call Manager)
8.9
Call recording
8x8
9.3
Cisco Unified Communications Manager (Call Manager)
6.5
Call park
8x8
9.3
Cisco Unified Communications Manager (Call Manager)
8.8
Call screening
8x8
6.8
Cisco Unified Communications Manager (Call Manager)
8.3
Message alerts
8x8
8.9
Cisco Unified Communications Manager (Call Manager)
7.2

VoIP system collaboration

8x8
8.2
Cisco Unified Communications Manager (Call Manager)
8.4
Video conferencing
8x8
8.0
Cisco Unified Communications Manager (Call Manager)
8.1
Audio conferencing
8x8
8.3
Cisco Unified Communications Manager (Call Manager)
8.8

Mobile apps

8x8
8.4
Cisco Unified Communications Manager (Call Manager)
8.7
Mobile app for iOS
8x8
8.7
Cisco Unified Communications Manager (Call Manager)
8.8
Mobile app for Android
8x8
8.1
Cisco Unified Communications Manager (Call Manager)
8.6

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Easy of use
  • Robust
  • More features than you could ask for

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Desktop Sharing
  • Federations with other IM&P solutions
  • Integration with Lync
  • Video solution, without the need to use VCS

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
We've never thought about using another product other than Call Manager. I believe Call Manager has the lion's share of the market at the enterprise level. I used to be an Avaya Engineer but moved my expertise to Cisco Call Manager. I believe it's a great product and management and ease of use is great. I also moved from Avaya to Cisco as a way to leverage my career.

Return on Investment

  • It's been great. No headache at all.
  • The clients I have using the system say it has helped consolidate expenses where before they were using multiple service for all their communication needs, have been able to wrap it into one package and overall save on costs.
  • In consolidating services we have been able to save time from a management perspective. Before we would have to manage multiple systems to meet our clients needs, where as now were able to provided everything from a single service.
  • Overall consolidating costs from multiple products, to a single product has been a huge cost savings, as well as saving time, and money from a support and administration perspective saving our clients time and money.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Communications Manager (Call Manager)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details