What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Cisco Unified Contact Center

33 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.

Cisco Unified Contact Center

  • Call center applications that require advanced logic and more than basic call queueing

Feature Rating Comparison

Cloud PBX

8x8
8.8
Cisco Unified Contact Center
Hosted PBX
8x8
9.8
Cisco Unified Contact Center
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Cisco Unified Contact Center
User templates
8x8
9.2
Cisco Unified Contact Center
Call reports
8x8
8.1
Cisco Unified Contact Center
Directory of employee names
8x8
7.6
Cisco Unified Contact Center

Call Management

8x8
8.8
Cisco Unified Contact Center
Answering rules
8x8
9.5
Cisco Unified Contact Center
Call recording
8x8
9.3
Cisco Unified Contact Center
Call park
8x8
9.3
Cisco Unified Contact Center
Call screening
8x8
6.8
Cisco Unified Contact Center
Message alerts
8x8
8.9
Cisco Unified Contact Center

VoIP system collaboration

8x8
8.2
Cisco Unified Contact Center
Video conferencing
8x8
8.0
Cisco Unified Contact Center
Audio conferencing
8x8
8.3
Cisco Unified Contact Center

Mobile apps

8x8
8.4
Cisco Unified Contact Center
Mobile app for iOS
8x8
8.7
Cisco Unified Contact Center
Mobile app for Android
8x8
8.1
Cisco Unified Contact Center

Pros

  • Mobile app
  • Call Forwarding
  • Fax
  • It allows administrators to block out windows of availability and in-availability.
  • It supports having lots of call recipients, and can be configured to specify exactly how those calls are handed off to recipients.
  • It integrates well with other Cisco products, such as Call Manager (CUCM).

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
  • Once it is set up, it can be managed relatively easily, but the initial setup can be quite involved and require expert resources.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Cisco Unified Contact Center9.8
Based on 4 answers
The new features being released provide a next generation approach to call routing and handling.

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Cisco Unified Contact Center Express was a replacement for legacy Avaya scripting with vectors and VDNs. This is much more intuitive and flexible

Return on Investment

  • It has neither had a positive or negative impact.
  • Kept our agents more accountable allowing the company to get more productivity for their dollar.
  • Licenses can get a little expensive and renewal of licenses.
  • Flexible scripting allows you to insert meaningful hold messages and greetings based on audience.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Cisco Unified Contact Center

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details