What users are saying about

8x8

29 Ratings

Comcast VOIP

4 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Comcast VOIP

4 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Comcast VOIP

It's a solid service for small business in particular. It is wrapped in with our internet service where it is actually cheaper for us to have both than just one. The entry cost is low and the on-the-go features are useful if you need to receive calls when you're not in the office. Their mobile app allows you to administer the service from wherever you are, so if you have an emergency, it's easy to reroute calls from wherever you may be.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Comcast VOIP
8.4
Hosted PBX
8x8
9.8
Comcast VOIP
8.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Comcast VOIP
9.0
User templates
8x8
9.2
Comcast VOIP
8.0
Call reports
8x8
8.1
Comcast VOIP
8.5
Directory of employee names
8x8
7.6
Comcast VOIP
8.5

Call Management

8x8
8.8
Comcast VOIP
8.3
Answering rules
8x8
9.5
Comcast VOIP
8.5
Call recording
8x8
9.3
Comcast VOIP
8.5
Call park
8x8
9.3
Comcast VOIP
8.5
Call screening
8x8
6.7
Comcast VOIP
8.0
Message alerts
8x8
8.9
Comcast VOIP
8.0

VoIP system collaboration

8x8
8.3
Comcast VOIP
8.5
Video conferencing
8x8
8.1
Comcast VOIP
8.0
Audio conferencing
8x8
8.4
Comcast VOIP
9.0

Mobile apps

8x8
8.4
Comcast VOIP
8.5
Mobile app for iOS
8x8
8.7
Comcast VOIP
8.0
Mobile app for Android
8x8
8.0
Comcast VOIP
9.0

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
  • Makes it easy to send and receive phone calls, setup extensions, and generally handle incoming and outgoing phone calls.
  • You're able to receive business calls wherever you go, whether you're in your office or on your mobile device.
  • The Voicemail to Text feature generally works well enough for you to know what a message is about without having to listen to it.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • It's low barrier to entry makes advanced features a little more difficult to use. For instance, you can use any telephone with this service, but using a regular telephone makes it more difficult to remember how to transfer a call, whereas dedicated equipment has the functionality built into them.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
It is competitive with other services like Ooma Office and offers more robust call screening features than Ooma. We have an Ooma Office line that consistently frustrates us because it lacks key features we would really find useful and seemingly stops working for reasons we have a hard time discovering.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • This is difficult to really quantify. Any business needs an operating phone system as part of their infrastructure and this one has been a really solid, low-cost option for us.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Comcast VOIP

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details