What users are saying about

8x8

29 Ratings

Dialpad

2 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Dialpad

2 Ratings
Score 9 out of 101

Add comparison

Likelihood to Recommend

8x8

Any office size with 20 + employees

Dialpad

This tool is simple enough for small startups but has all the tools you'll ever need as you scale. If you're worried about having to switch phone systems then go with Dialpad

Feature Rating Comparison

Cloud PBX

8x8
8.8
Dialpad
Hosted PBX
8x8
9.8
Dialpad
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Dialpad
User templates
8x8
9.2
Dialpad
Call reports
8x8
8.1
Dialpad
Directory of employee names
8x8
7.6
Dialpad

Call Management

8x8
8.8
Dialpad
Answering rules
8x8
9.5
Dialpad
Call recording
8x8
9.3
Dialpad
Call park
8x8
9.3
Dialpad
Call screening
8x8
6.8
Dialpad
Message alerts
8x8
8.9
Dialpad

VoIP system collaboration

8x8
8.3
Dialpad
Video conferencing
8x8
8.1
Dialpad
Audio conferencing
8x8
8.4
Dialpad

Mobile apps

8x8
8.4
Dialpad
Mobile app for iOS
8x8
8.7
Dialpad
Mobile app for Android
8x8
8.0
Dialpad

Pros

  • Call Quality
  • Reliability
  • Mobile APP
  • Easy to use interface on both my laptop and my cell
  • Can transfer calls seamlessly between desktop and cell phone
  • Transcribing VMs save a bunch of time

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • I'd love to see Dialpad match phone numbers to accounts and display some basic company level info

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
Dialpad's reliability and clarity was the major difference I noticed right away.

Return on Investment

  • No positive or negative impact, just a necessary need of the business
  • We're part of their Fast Start program so the ROI is insane. If you qualify it's a no-brainer.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Dialpad

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details