What users are saying about

8x8

29 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Digium Asterisk

9 Ratings
Score 9.5 out of 101

Add comparison

Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Digium Asterisk

Digium Asterisk is well suited for a city government as a communications solution for internal and external use. Other options like PBX are more expensive and hard to escalate. VoIP makes it easier to use the communications infrastructure instead that already exists rather than having to wire every phone when the solution is a digital or analog phone. In my city, government offices are not in the same place, which makes it harder to communicate everything together.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Digium Asterisk
8.1
Hosted PBX
8x8
9.8
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Digium Asterisk
9.3
User templates
8x8
9.2
Digium Asterisk
7.5
Call reports
8x8
8.1
Digium Asterisk
7.5
Directory of employee names
8x8
7.6
Digium Asterisk
7.3

Call Management

8x8
8.8
Digium Asterisk
8.0
Answering rules
8x8
9.5
Digium Asterisk
9.3
Call recording
8x8
9.3
Digium Asterisk
8.7
Call park
8x8
9.3
Digium Asterisk
8.0
Call screening
8x8
6.7
Digium Asterisk
6.7
Message alerts
8x8
8.9
Digium Asterisk
7.3

VoIP system collaboration

8x8
8.3
Digium Asterisk
9.5
Video conferencing
8x8
8.1
Digium Asterisk
10.0
Audio conferencing
8x8
8.4
Digium Asterisk
9.0

Mobile apps

8x8
8.4
Digium Asterisk
9.0
Mobile app for iOS
8x8
8.7
Digium Asterisk
9.0
Mobile app for Android
8x8
8.0
Digium Asterisk
9.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • a good gui would be great
  • skill base call center application

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
I haven't worked on any of the above

Return on Investment

  • It has neither had a positive or negative impact.
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details