What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Digium Asterisk

9 Ratings
Score 9.5 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Digium Asterisk

An excellent scenario in which you can implement an Asterisk solution can certainly be for example a company in which you want to replace the traditional telephone line (with the consequent replacement of telephone equipment) with a VoIP line managed at home (where possible) and definitely with minor costs. Probably in large companies where the number of users is really high perhaps it is necessary to consider alternative solutions to Asterisk.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Digium Asterisk
8.1
Hosted PBX
8x8
9.8
Digium Asterisk
9.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Digium Asterisk
9.3
User templates
8x8
9.2
Digium Asterisk
7.5
Call reports
8x8
8.1
Digium Asterisk
7.5
Directory of employee names
8x8
7.6
Digium Asterisk
7.3

Call Management

8x8
8.8
Digium Asterisk
8.0
Answering rules
8x8
9.5
Digium Asterisk
9.3
Call recording
8x8
9.3
Digium Asterisk
8.7
Call park
8x8
9.3
Digium Asterisk
8.0
Call screening
8x8
6.8
Digium Asterisk
6.7
Message alerts
8x8
8.9
Digium Asterisk
7.4

VoIP system collaboration

8x8
8.2
Digium Asterisk
9.5
Video conferencing
8x8
8.0
Digium Asterisk
10.0
Audio conferencing
8x8
8.3
Digium Asterisk
9.0

Mobile apps

8x8
8.4
Digium Asterisk
9.0
Mobile app for iOS
8x8
8.7
Digium Asterisk
9.0
Mobile app for Android
8x8
8.1
Digium Asterisk
9.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • I appreciate the fact that is based on open source code.
  • The company provides hardware to implement a specific solution for your needs.
  • Cheaper than any other options as a VoIP system. You can use softphones which lowers the price of the project.
  • The scalability of the solution can be well achieved with the right hardware.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • a good gui would be great
  • skill base call center application

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
I haven't worked on any of the above

Return on Investment

  • It has neither had a positive or negative impact.
  • being zero cost, we saved at least 3 million on what a legacy pbx would have cost
  • the savings and speed means lower cost on our service making us more competitive
  • stability

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Asterisk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details