What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Digium Switchvox

4 Ratings
Score 9.1 out of 101

Add comparison

Likelihood to Recommend

8x8

If you need a flexible and cost effective solution for faxing, then 8x8 may be an option for you if you are a small business, startup or non-profit organization that doesn't require high quality of service (QoS) or rarely sends out faxes.

Digium Switchvox

Really Digium Switchvox is a great product, it's more of an overall service and it's great. Starting at the phones, I think they're well engineered, from button placement to make call handling a breeze, bright status indicators and programmable keys that keep things simple, and a clear back-lite screen, to light up those late night support calls. I've watched the web management interface grow into a gorgeous, friendly, informational tool that gives me a system that can do 95% of the things my customers request.The only times I've seen it as less appropriate is when it comes to the more budget restricted. I've always believed you get what you pay for, and Digium Switch provides a lovely packaged, turnkey product, that doesn't require an expert to maintain once installed. On top of that, you're paying for the service. I can speak from experience, and countless support calls, that Digium Switchvox's support is second to none. They're efficient, intelligent, friendly, and professional, I've never had a bad experience, keep up the great work!

Feature Rating Comparison

Cloud PBX

8x8
8.8
Digium Switchvox
9.6
Hosted PBX
8x8
9.8
Digium Switchvox
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Digium Switchvox
10.0
User templates
8x8
9.2
Digium Switchvox
9.0
Call reports
8x8
8.1
Digium Switchvox
10.0
Directory of employee names
8x8
7.6
Digium Switchvox
9.0

Call Management

8x8
8.8
Digium Switchvox
9.2
Answering rules
8x8
9.5
Digium Switchvox
9.0
Call recording
8x8
9.3
Digium Switchvox
10.0
Call park
8x8
9.3
Digium Switchvox
10.0
Call screening
8x8
6.8
Digium Switchvox
8.0
Message alerts
8x8
8.9
Digium Switchvox
9.0

VoIP system collaboration

8x8
8.2
Digium Switchvox
9.0
Video conferencing
8x8
8.0
Digium Switchvox
Audio conferencing
8x8
8.3
Digium Switchvox
9.0

Mobile apps

8x8
8.4
Digium Switchvox
9.5
Mobile app for iOS
8x8
8.7
Digium Switchvox
9.0
Mobile app for Android
8x8
8.1
Digium Switchvox
10.0

Pros

  • I haven't had any issues with it since it was installed, so I don't have any interactions with customer service really. The reliability has been exceptional.
  • From an administration standpoint Digium Switchvox almost makes it too easy. With an elegant web interface that anyone can easily navigate.
  • From an end user stand point the phones make it a joy to route calls, access voicemail, and make customer service that much more of a personal experience.
  • The amount of useful information is everywhere. When you're using the web portal any time I seem to have a question about something, those amazing little "?"s everywhere that always seem to have the answers I need. Otherwise support is only ever a call away, and they're great.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • I've installed quite a few of these systems for a number of customers, and I've found a number of times having access to the second Ethernet port on some of the larger systems, and the ability to do some sort of static routing, and firewall functionality. I would love to have the ability to connect one port to the carrier's cpe router, and the other port to the customer's network.
  • I've worked with Voip products for a number of years, and various asterisk iterations. I'd like to see more access to the asterisk cli for troubleshooting, and/or potentially some sort of shell access.
  • I'd like to see the Digum Switchvox phones have vpn functionality. It would be great to deploy a field office with a pre-provisioned phone that automatically connects back to the corporate network via a secure vpn tunnel from most internet connections. Currently we either use a softphone, manually program a Cisco phone that does have the capability, or deploy an semi expensive router that support a secure tunnel. It would be much easier to sell a customer on a remote office and a fancy Digium phone, if they didn't need the extra hardware.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
I've installed, and maintained a number of different phone systems over the last few years, including nationwide level Voip service providers relying entirely on custom built Asterisk systems, to SOHO systems connected to cloud level services. So far Digium Switchvox has been one of my favorites when it comes to ease of use, customer service, and over all reliability. While there are a few things I'd like to see done a little differently, updates are released frequently with fixes, and new features.

Return on Investment

  • It's been great. No headache at all.
  • Our in house system has allowed us to grow as our needs have grown. It takes no time to turn up a new phone and get a fresh employee taking calls, and saves us a call to an outside consultant every time we want to make a change to the phone system.
  • Previously a receptionist's time would be utilized for directing incoming calls to their destinations, demanding the need for multiple staff member to handle call volumes. With Digium Switchvox we were able to implement a few Interactive Voice Response menus so callers could reach their intended destination without the need for human intervention, allowing us to better utilize the time of our employees.
  • Thanks to installing our own system, and enjoying it so much, we were able to take that knowledge and return it back to the company selling, installing, and maintaining Digium Switchvox systems.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Digium Switchvox

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details