What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Evolve IP - IP Phone Systems

6 Ratings
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Evolve IP - IP Phone Systems

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8
9.8
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Evolve IP - IP Phone Systems
6.0
User templates
8x8
9.2
Evolve IP - IP Phone Systems
5.0
Call reports
8x8
8.1
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8
7.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8
8.8
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8
9.5
Evolve IP - IP Phone Systems
8.0
Call recording
8x8
9.3
Evolve IP - IP Phone Systems
8.3
Call park
8x8
9.3
Evolve IP - IP Phone Systems
7.5
Call screening
8x8
6.8
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8
8.2
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8
8.0
Evolve IP - IP Phone Systems
Audio conferencing
8x8
8.3
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8
8.4
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8
8.7
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8
8.1
Evolve IP - IP Phone Systems
7.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • We have reduce operational expenses by an average of 30 percent by switching to EIP.
  • Higher level of employee engagement with customers (given phone features).
  • Only negativity would be if you have a single point of failure for internet service it proves to be a challenge.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details