What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

Evolve IP - IP Phone Systems

6 Ratings
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Evolve IP - IP Phone Systems

For small locations, it's perfect but maybe not for larger locations with more then 50 people. It would depend on your bandwidth availability and what type of redundancy you have in place.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Evolve IP - IP Phone Systems
6.4
Hosted PBX
8x8
9.8
Evolve IP - IP Phone Systems
8.5
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Evolve IP - IP Phone Systems
6.0
User templates
8x8
9.2
Evolve IP - IP Phone Systems
5.0
Call reports
8x8
8.1
Evolve IP - IP Phone Systems
5.0
Directory of employee names
8x8
7.6
Evolve IP - IP Phone Systems
7.4

Call Management

8x8
8.8
Evolve IP - IP Phone Systems
7.7
Answering rules
8x8
9.5
Evolve IP - IP Phone Systems
8.0
Call recording
8x8
9.3
Evolve IP - IP Phone Systems
8.3
Call park
8x8
9.3
Evolve IP - IP Phone Systems
7.5
Call screening
8x8
6.7
Evolve IP - IP Phone Systems
6.5
Message alerts
8x8
8.9
Evolve IP - IP Phone Systems
8.1

VoIP system collaboration

8x8
8.3
Evolve IP - IP Phone Systems
7.0
Video conferencing
8x8
8.1
Evolve IP - IP Phone Systems
Audio conferencing
8x8
8.4
Evolve IP - IP Phone Systems
7.0

Mobile apps

8x8
8.4
Evolve IP - IP Phone Systems
6.5
Mobile app for iOS
8x8
8.7
Evolve IP - IP Phone Systems
6.0
Mobile app for Android
8x8
8.0
Evolve IP - IP Phone Systems
7.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • One pane of glass to manage multiple sites
  • Zero upfront cost of ownership
  • Flexibility in configuration

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Better reporting system more of a GUI for creating reports
  • More device selections
  • More included features in the more expensive monthly service offering

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Service and cost of entry is what led us to our decision. Some of the others have better reporting. but EIP has the lowest cost of entry.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Cost and time savings over supporting and maintaining on-premise PBX equipment.
  • Increased flexibility for employees to stay connected from a variety of locations.
  • Increased productivity in our phone room by allowing the use of a soft-client that can integrate into our workflows via features such as click-to-dial.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Evolve IP - IP Phone Systems

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details