What users are saying about

8x8

29 Ratings

8x8

29 Ratings
Score 8.3 out of 101

FreeConferenceCall.com

8 Ratings
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

8x8

8x8 is well suited for companies that are seeking connectivity regardless of location. Companies that have employees who travel consistently would benefit from Virtual Office.

FreeConferenceCall.com

I think that FreeConferenceCall.com is great for intra-staff calling that doesn't require a high level of security or online interface. I would not recommend it for large calls, calls with outside groups. It is also not great for situations where the call organizer needs to mute callers or know who is on the phone in real time.

Feature Rating Comparison

Cloud PBX

8x8
8.8
FreeConferenceCall.com
8.0
Hosted PBX
8x8
9.8
FreeConferenceCall.com
8.5
Multi-level Interactive Voice Response (IVR)
8x8
9.2
FreeConferenceCall.com
8.0
User templates
8x8
9.2
FreeConferenceCall.com
Call reports
8x8
8.1
FreeConferenceCall.com
7.4
Directory of employee names
8x8
7.6
FreeConferenceCall.com

Call Management

8x8
8.8
FreeConferenceCall.com
6.0
Answering rules
8x8
9.5
FreeConferenceCall.com
Call recording
8x8
9.3
FreeConferenceCall.com
6.0
Call park
8x8
9.3
FreeConferenceCall.com
Call screening
8x8
6.7
FreeConferenceCall.com
Message alerts
8x8
8.9
FreeConferenceCall.com

VoIP system collaboration

8x8
8.3
FreeConferenceCall.com
9.0
Video conferencing
8x8
8.1
FreeConferenceCall.com
Audio conferencing
8x8
8.4
FreeConferenceCall.com
9.0

Mobile apps

8x8
8.4
FreeConferenceCall.com
Mobile app for iOS
8x8
8.7
FreeConferenceCall.com
Mobile app for Android
8x8
8.0
FreeConferenceCall.com

Pros

  • Call Quality
  • Reliability
  • Mobile APP
  • Conference line
  • Password protected communications
  • Intra-staff calling

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • Occasionally drops calls
  • Issues with connectivity
  • Limited access to call logs, transcripts, user information during calls

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
FreeConferenceCall.com10.0
Based on 1 answer
It is so user friendly.

Usability

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.

Support

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I have had no need for support to get involved. This product works perfectly for years.

Implementation

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
It's a no brainer!

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
We have an internal telephony system, which we use for internal conference calling. We use freeconferencecall.com for calls with multiple outside parties, so that they can call in at their convenience. We have not used alternatives to freeconferencecall.com that would also allow that convenience.

Return on Investment

  • Less time wasted in meetings
  • CRM integration means I can quickly call prospects without having to leave CRM
  • Freeconferencecall.com has had only positive ROI because our company does not need to pay for a teleconferencing service.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConferenceCall.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details