What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

FreeConferenceCall.com

8 Ratings
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

FreeConferenceCall.com

Freeconferencecall.com is perfect when you need to set up an audio conference. The calls work perfectly, and the detail reports are useful to reference previous calls. I can't think of a reasonable scenario for which it's not appropriate.

Feature Rating Comparison

Cloud PBX

8x8
8.8
FreeConferenceCall.com
8.0
Hosted PBX
8x8
9.8
FreeConferenceCall.com
8.6
Multi-level Interactive Voice Response (IVR)
8x8
9.1
FreeConferenceCall.com
8.0
User templates
8x8
9.2
FreeConferenceCall.com
Call reports
8x8
8.1
FreeConferenceCall.com
7.5
Directory of employee names
8x8
7.6
FreeConferenceCall.com

Call Management

8x8
8.8
FreeConferenceCall.com
6.0
Answering rules
8x8
9.5
FreeConferenceCall.com
Call recording
8x8
9.3
FreeConferenceCall.com
6.0
Call park
8x8
9.3
FreeConferenceCall.com
Call screening
8x8
6.8
FreeConferenceCall.com
Message alerts
8x8
8.9
FreeConferenceCall.com

VoIP system collaboration

8x8
8.2
FreeConferenceCall.com
9.1
Video conferencing
8x8
8.0
FreeConferenceCall.com
Audio conferencing
8x8
8.3
FreeConferenceCall.com
9.1

Mobile apps

8x8
8.4
FreeConferenceCall.com
Mobile app for iOS
8x8
8.7
FreeConferenceCall.com
Mobile app for Android
8x8
8.1
FreeConferenceCall.com

Pros

  • Setup
  • Customer Support
  • Managing platform
  • Conference line
  • Password protected communications
  • Intra-staff calling

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • Occasionally drops calls
  • Issues with connectivity
  • Limited access to call logs, transcripts, user information during calls

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
FreeConferenceCall.com10.0
Based on 1 answer
It is so user friendly.

Usability

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.

Support

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
I have had no need for support to get involved. This product works perfectly for years.

Implementation

No score
No answers yet
No answers on this topic
FreeConferenceCall.com10.0
Based on 1 answer
It's a no brainer!

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
We have an internal telephony system, which we use for internal conference calling. We use freeconferencecall.com for calls with multiple outside parties, so that they can call in at their convenience. We have not used alternatives to freeconferencecall.com that would also allow that convenience.

Return on Investment

  • No positive or negative impact, just a necessary need of the business
  • Freeconferencecall.com has had only positive ROI because our company does not need to pay for a teleconferencing service.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

FreeConferenceCall.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details