What users are saying about

8x8

29 Ratings

Fuze

77 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Fuze

77 Ratings
Score 7.3 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Fuze

Fuze would be my go-to tool for any business, whether 5 employees or 50,000 employees. They unite all your users on a common communication platform that has chat, voice, and video, desktop sharing, voicemail, call flow features, advanced call routing, queueing, and distribution. Fuze is really the choice I'd recommend for anyone.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Fuze
7.4
Hosted PBX
8x8
9.8
Fuze
8.3
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Fuze
8.1
User templates
8x8
9.2
Fuze
6.6
Call reports
8x8
8.1
Fuze
6.7
Directory of employee names
8x8
7.6
Fuze
7.2

Call Management

8x8
8.8
Fuze
7.7
Answering rules
8x8
9.5
Fuze
7.7
Call recording
8x8
9.3
Fuze
8.5
Call park
8x8
9.3
Fuze
7.7
Call screening
8x8
6.8
Fuze
Message alerts
8x8
8.9
Fuze
6.9

VoIP system collaboration

8x8
8.3
Fuze
8.6
Video conferencing
8x8
8.1
Fuze
8.5
Audio conferencing
8x8
8.4
Fuze
8.8

Mobile apps

8x8
8.4
Fuze
8.2
Mobile app for iOS
8x8
8.7
Fuze
8.3
Mobile app for Android
8x8
8.0
Fuze
8.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Scheduling and inviting attendees to a meeting is simple and straightforward.
  • Fuze allows attendees to call into the meeting via phone or to access audio and video through the Fuze app or a web browser.
  • Sharing screens is simple and changing presenters throughout the meeting is easy to do. This is great for training purposes and allowing everyone to participate and ask questions if they are seeing something different on their screen.

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • A more aggressive end-user training and help scenario. Users who are unfamiliar with UCaaS and are wedded to the traditional role of the desktop phone can be slow picking up the idea of a UCaaS account and all the benefits and possibilities. More visible links and reminders on the phones, softphones, and apps, and easy access to short videos put right in front of users' eyes might help user adoption.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Fuze7.0
Based on 9 answers
We have had constant issues with Fuze support. This has us counting down the days to our contract expiration and we have been evaluating over VoIP providers

Usability

No score
No answers yet
No answers on this topic
Fuze6.4
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

Support

No score
No answers yet
No answers on this topic
Fuze6.8
Based on 36 answers
I have used both online and telephone support and have been completely satisfied. The overwhelming majority of our support requests have been user provisioning and de-provisioning, and with the introduction of the Fuze Hub recently I'm in a self-service mode. The only real tech support was right after go-live getting our firewall rules perfect. We have had no support calls for dropped calls or poor quality in two years. Support has been great, just haven't needed much of it.

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

Implementation

No score
No answers yet
No answers on this topic
Fuze7.8
Based on 35 answers
From a network engineer perspective, deployment was pretty smooth, there were no major issues encountered. Some minor firewall tweaking was required. From end user adoption perspective, it is a mixed bag, but a lot of it is human factor, although the improvements I listed would help make it smoother.

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
I evaluated RingCentral, CenturyLink, and ShoreTel.

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information