What users are saying about

8x8

Top Rated
32 Ratings

Fuze

82 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Fuze

82 Ratings
Score 7.4 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Fuze

Fuze is well suited for collaboration and providing users with choice - if you wish to use a desk phone, cell phone or computer for your telecommunication and collaboration needs, those options exist and all provide a similar experience for the user.Gaining a foothold in Asia-Pac has been a struggle for Fuze - while there are plans for improvement in the future, I would consider other options for that type of communication.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Fuze
7.4
Hosted PBX
8x8
9.8
Fuze
8.3
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Fuze
8.0
User templates
8x8
9.2
Fuze
6.7
Call reports
8x8
8.1
Fuze
6.7
Directory of employee names
8x8
7.6
Fuze
7.2

Call Management

8x8
8.8
Fuze
7.7
Answering rules
8x8
9.5
Fuze
7.7
Call recording
8x8
9.3
Fuze
8.5
Call park
8x8
9.3
Fuze
7.6
Call screening
8x8
6.8
Fuze
Message alerts
8x8
8.9
Fuze
6.9

VoIP system collaboration

8x8
8.2
Fuze
8.6
Video conferencing
8x8
8.0
Fuze
8.5
Audio conferencing
8x8
8.3
Fuze
8.8

Mobile apps

8x8
8.4
Fuze
8.1
Mobile app for iOS
8x8
8.7
Fuze
8.3
Mobile app for Android
8x8
8.1
Fuze
8.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Easy to Deploy services and configurable by non-IT individuals
  • Reporting has always been very easy and provides valuable insight
  • Telephony that just works and is completely stable.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • Technical issue resolution can be slow
  • Over communication is often necessary when explaining an issue (beyond the norm)
  • Hardware and warranty issues have been difficult to resolve

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Fuze7.0
Based on 9 answers
Overall ease of use with the product. It helps of move quicker and more efficient all while providing us the necessary information that we need on the back end. A great product for any organization to adopt, especially if you have a sales department who are responsible for generating revenue. Highly recommend Fuze

Usability

No score
No answers yet
No answers on this topic
Fuze6.4
Based on 4 answers
Fuze was built with the end-user in mind. It was built to have a common interface on mobile and desktop. Fuze Web is new, and it also has the exact same interface as the desktop and mobile, and they are still working on the ability to make phone calls from the browser itself, currently it can do meetings just fine. Everything about Fuze was built with the end-user in mind.

Reliability and Availability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Because the people who designed Fuze were Data-center people, they thought of availability first, there really isn't any excuse for telephony downtime, and they certainly do well with this. There has never been a total outage, just a few features sometimes have been offline while Fuze moves the service to other servers, NEVER calling, sometimes chat or physical phones (which can be fixed by rebooting them). The uptime on the Fuze systems is basically: Always up, always available.

Performance

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Since Fuze runs across multiple devices and platforms they really strived to make a lightweight interface that is optimized for phone calls, chat, and collaboration. The web client loads fast, the chat is always up-to-date, phone calls arrive on-time. The desktop client is the most feature rich and basically it just adds desktop sharing functionality as well as VoIP for calling, and the mobile client doesn't consume a lot of battery, and it stays running to get phone calls, chats, and can do meetings over Wifi, Cellular Data, or Cellular voice.

Support

No score
No answers yet
No answers on this topic
Fuze6.8
Based on 41 answers
It's a great product, not perfect but still pretty good. Way better than other VoIP applications I used and have supported in the past.

In-Person Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
At many of our sites with more than 50 users, Fuze sent someone onsite to train. This worked surprisingly well, as the trainer allowed the users to set the pace and answered TONS of questions. Fuze has a very streamlined training process, their staff is very professional, very knowledgeable and very engaging.

Online Training

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze has vast amounts of training videos and guides on how to use its products and services. There are literally endless-hours of training and I often point end-users to a particular video which addresses the specific needs of the user, for example: how to check voicemail. Or, how to share your desktop, etc.

Implementation

No score
No answers yet
No answers on this topic
Fuze7.9
Based on 40 answers

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
I used Cisco's voip system which was lacking in features. and some of our customer facing support divisions used incontact which was a horrible experience for everyone.

Scalability

No score
No answers yet
No answers on this topic
Fuze9.1
Based on 1 answer
Fuze does have scalability limits but most of that is how many end-points they can put on a virtual PBX, or VCX as they call them, I THINK its limit is somewhere between 2,000 and 5,000, but we've not had issues with that because we have put users into various VCXs some by location, some by department or function. Either way, we have 7,000 currently deployed, and are going to end up with over 15,000 when we are done, Fuze is VERY scalable.

Return on Investment

  • It has neither had a positive or negative impact.
  • We are only using the free version so far so the return on investment has been exponential!
  • The morale and rapport of our team is a lot tighter due to frequently seeing each others' faces and expressions, rather than just listening in on a conference call.
  • We are able to see that the employees are all on task during the meetings, and we don't have anyone logged in but away from their phone.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

8x8 More Information

Fuze

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
Additional Pricing Details

Fuze More Information