What users are saying about

8x8

Top Rated
32 Ratings

Jabber

Top Rated
132 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Jabber

Top Rated
132 Ratings
Score 8.1 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Jabber

Jabber shines particularly well if your company uses Cisco IP telephony suite, as Jabber integrates well with it. If your work computers are running Windows, and Mac, the desktop clients do the job fairly well. However, if you have many Linux users, they will experience many limitations (one of them is the absence of an official client).

Feature Rating Comparison

Cloud PBX

8x8
8.8
Jabber
Hosted PBX
8x8
9.8
Jabber
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Jabber
User templates
8x8
9.2
Jabber
Call reports
8x8
8.1
Jabber
Directory of employee names
8x8
7.6
Jabber

Call Management

8x8
8.8
Jabber
Answering rules
8x8
9.5
Jabber
Call recording
8x8
9.3
Jabber
Call park
8x8
9.3
Jabber
Call screening
8x8
6.8
Jabber
Message alerts
8x8
8.9
Jabber

VoIP system collaboration

8x8
8.2
Jabber
Video conferencing
8x8
8.0
Jabber
Audio conferencing
8x8
8.3
Jabber

Mobile apps

8x8
8.4
Jabber
Mobile app for iOS
8x8
8.7
Jabber
Mobile app for Android
8x8
8.1
Jabber

Project Management

8x8
Jabber
7.5
Task Management
8x8
Jabber
7.4
Gantt Charts
8x8
Jabber
8.6
Scheduling
8x8
Jabber
7.0
Workflow Automation
8x8
Jabber
7.6
Mobile Access
8x8
Jabber
8.0
Search
8x8
Jabber
7.3
Visual planning tools
8x8
Jabber
6.6

Communication

8x8
Jabber
7.9
Chat
8x8
Jabber
8.6
Notifications
8x8
Jabber
8.3
Discussions
8x8
Jabber
8.0
Surveys
8x8
Jabber
7.0
Internal knowledgebase
8x8
Jabber
7.8
Integrates with GoToMeeting
8x8
Jabber
8.5
Integrates with Gmail and Google Hangouts
8x8
Jabber
7.0
Integrates with Outlook
8x8
Jabber
8.2

File Sharing & Management

8x8
Jabber
6.9
Versioning
8x8
Jabber
6.9
Video files
8x8
Jabber
6.5
Audio files
8x8
Jabber
6.9
Document collaboration
8x8
Jabber
7.0
Access control
8x8
Jabber
8.3
Advanced security features
8x8
Jabber
6.0
Integrates with Google Drive
8x8
Jabber
6.5
Device sync
8x8
Jabber
6.9

Pros

  • Setup
  • Customer Support
  • Managing platform
  • It integrates phone services so that you can see who is calling and even dial using your computer. It also makes it easy to see missed calls and listen to voicemails through email/computer.
  • Connectivity: It helps answer simple questions quickly and stay in touch with remote employees.
  • Cuts down on the amount of emails sent each day which means that emails can be used for longer messages or ones that need attachments and it is easier to sift through emails and focus on important messages without the clutter of short messages/quick questions.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Jabber could use a middle ground for message notification. The prior method of an icon flashing at you every few seconds defeated the asynchronous nature as it would force you to put up with the blinking, or click the message immediately. And if you clicked the message just to stop the blinking, then it would register the message as read, and it would be easy to miss or forget about the message without actually reading it. Now they have the popup window (described earlier in the review). Additionally when you click on the Jabber app you will see the number of unread messages for each user. If you were on the phone or speaking with a colleague you may have missed the message entirely. Either way, its now too easy to miss a message and the sender will use other means, and ask why you ignored their message. A good middle ground would be features they have now with either a status or something similar in the system try (it can even be the flashing icon, but flash once every 5 minutes, not once a second) which would occasionally remind you of your unread instant messages.
  • Too many software updates. Jabber constantly wants to update the application and if you push it off reminds you on every login. Bundle and space them out further.
  • This is minor but the default installation comes with a docking tab at the top of the screen. If you are not using the tab then it is annoying. Virtually every user wants to get rid of it but they do not know how. They are always grateful to me when I get rid of it for them.
  • Jabber allows sending of files but it's a bit cumbersome as it must first be accepted, downloaded, then opened from the folder. It does give a short cut to open the download folder, but the ability to directly open received files would be very helpful.
  • Jabber does not have an off-line queue as part of its standard setup. Not a huge con, but it add a level of convenience. When someone is off-line, typically after they have left for the day, you either have to wait to respond to an IM, or move the conversation over to email.
  • When a new message comes in the popup window, whether or not you click on it, when you go to your conversations window, it brings you back to your last conversation. what happens is, you think your in the conversation for the window which just popped up, and if your lucky you catch your response before sending to the wrong person. This occurs even if you actually click on the popup window, you still may be in a different conversation. I am used to it by now and rarely make the mistake, but it would be a really good feature to bring you to the conversation related to the newest message.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Jabber8.0
Based on 2 answers
because it is a program that contains all the work tools required by the organization for the operation and strengthening of communication among personnel.contains a series of tools that have been very positive for the optimization of the activities and tasks of the company.has represented a means of communication that the staff has assimilated and understood. has represented a means of communication that the staff has assimilated and understood

Usability

No score
No answers yet
No answers on this topic
Jabber4.0
Based on 3 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically

Support

No score
No answers yet
No answers on this topic
Jabber10.0
Based on 1 answer
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.

Alternatives Considered

It was one of the first things that Google showed. I've also used it in the past. Their customer service, I believe, puts them over the top over other vendors out there and you know when/if you need help, they have a friendly staff waiting to help you! Best service out there!
In 2008, we invested significantly in Cisco's phone system. Jabber is an extension of that system. In 2011, we compared Microsoft's Lync and Skype to Cisco's Jabber client. Both were inferior in call quality, video display, security, and user interface. Jabber stood out above the rest so far there were no comparisons. Since then, Skype for Business has gotten more secure and with Microsoft's purchase, I believe they have merged several technologies. If we were evaluating the products today, I think we would likely choose another product, simply due to the costs associated with the licensing vs. other solutions on the market.

Return on Investment

  • It's been great. No headache at all.
  • We have upgraded the back end unified communications side of Jabber annually. We have only upgraded the Jabber client twice. I don't think we've spent a significant amount of money or time on the Jabber client itself - nor have we found a ROI with any time or cost savings. Actually, I would venture to say that only about 30% of my users ever use it.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jabber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details