What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Jive Hosted VoIP

7 Ratings
Score 8.3 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Jive Hosted VoIP

I would recommend Jive for any SMB organization as it makes them look larger than they are and allows for powerful tools at a reasonable price. Small business especially can benefit from its ability to route calls in multiple ways allowing them to add diversity in their call tree and allow less users to act like more users.
Large business can also benefit from Jive simply by virtue of the system being easy to use. In a large org, the call tree can be complicated. Jive's easy to use drag and drop interface allows for ease of implementation by large org's making setup of the PBX a snap.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Jive Hosted VoIP
8.5
Hosted PBX
8x8
9.8
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Jive Hosted VoIP
9.3
User templates
8x8
9.2
Jive Hosted VoIP
8.0
Call reports
8x8
8.1
Jive Hosted VoIP
6.4
Directory of employee names
8x8
7.6
Jive Hosted VoIP
9.7

Call Management

8x8
8.8
Jive Hosted VoIP
8.8
Answering rules
8x8
9.5
Jive Hosted VoIP
8.7
Call recording
8x8
9.3
Jive Hosted VoIP
10.0
Call park
8x8
9.3
Jive Hosted VoIP
8.5
Call screening
8x8
6.8
Jive Hosted VoIP
8.0
Message alerts
8x8
8.9
Jive Hosted VoIP
9.0

VoIP system collaboration

8x8
8.2
Jive Hosted VoIP
9.0
Video conferencing
8x8
8.0
Jive Hosted VoIP
Audio conferencing
8x8
8.3
Jive Hosted VoIP
9.0

Mobile apps

8x8
8.4
Jive Hosted VoIP
9.0
Mobile app for iOS
8x8
8.7
Jive Hosted VoIP
9.0
Mobile app for Android
8x8
8.1
Jive Hosted VoIP
9.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Adding new devices that are new or previously on the account is simple and easy for even not technical people. This is not always IT staff on staff, with Jive online management makes it very simple for setup.
  • Another strength is the calling tree setup. With a graphical interface, drag and drop options and suggested setups anyone can build a complicated setup to a small simple one. Take your small business and make it look like you are fortune 500 with a nice call tree that is simple to use but sounds big.
  • Customer management. Every representative we have worked with including the technical support staff are superb. Quick fix errors, online chat for support and a dedicated rep for your company that is available and checks on your account on time everytime.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Jive has less than stellar reporting. When previously choosing phone providers, Jive had come in a close second to another, larger competitor simply because of its reporting. When that competitor proved to be less than reliable we did eventually switch to Jive, but it is the one, large Achilles heel of Jive.
  • The PBX interface can have a steep learning curve for some people, and it sometimes is not easy to see the logic behind some of the organization in the way it is put together.
  • Jive's app can sometimes be disconnected from service for what seems like random reasons. It is not a frequent problem but can be annoying. To be fair to Jive this may be a network issue and not an app issue and it bears further troubleshooting.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Only used Jive Voip.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.

Screenshots

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.