What users are saying about

8x8

29 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Jive Hosted VoIP

4 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8

Great as a virtual attendant so as to support distributed teams, but not for a conference, video meetings, and screen shares yet.

Jive Hosted VoIP

I think Jive is very good for a small organization and if it fits in the budget. It works well with a small team that is client facing. I don't think Jive is appropriate for huge organizations as it is missing a lot of features that are needed for collaboration amongst team members.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Jive Hosted VoIP
8.5
Hosted PBX
8x8
9.8
Jive Hosted VoIP
9.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Jive Hosted VoIP
9.3
User templates
8x8
9.2
Jive Hosted VoIP
8.0
Call reports
8x8
8.1
Jive Hosted VoIP
6.3
Directory of employee names
8x8
7.6
Jive Hosted VoIP
9.7

Call Management

8x8
8.8
Jive Hosted VoIP
8.8
Answering rules
8x8
9.5
Jive Hosted VoIP
8.7
Call recording
8x8
9.3
Jive Hosted VoIP
10.0
Call park
8x8
9.3
Jive Hosted VoIP
8.5
Call screening
8x8
6.7
Jive Hosted VoIP
8.0
Message alerts
8x8
8.9
Jive Hosted VoIP
9.0

VoIP system collaboration

8x8
8.3
Jive Hosted VoIP
9.0
Video conferencing
8x8
8.1
Jive Hosted VoIP
Audio conferencing
8x8
8.4
Jive Hosted VoIP
9.0

Mobile apps

8x8
8.4
Jive Hosted VoIP
9.0
Mobile app for iOS
8x8
8.7
Jive Hosted VoIP
9.0
Mobile app for Android
8x8
8.0
Jive Hosted VoIP
9.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Adding new devices that are new or previously on the account is simple and easy for even not technical people. This is not always IT staff on staff, with Jive online management makes it very simple for setup.
  • Another strength is the calling tree setup. With a graphical interface, drag and drop options and suggested setups anyone can build a complicated setup to a small simple one. Take your small business and make it look like you are fortune 500 with a nice call tree that is simple to use but sounds big.
  • Customer management. Every representative we have worked with including the technical support staff are superb. Quick fix errors, online chat for support and a dedicated rep for your company that is available and checks on your account on time everytime.

Cons

  • I think the voicemail system could use a little work. It is robust but the menus are a bit confusing. It is hard to know if a different recorded message is set to play or not.
  • With VOIP ghost issues. They are plagued with a few sometimes and when these happen a run down to an issue is almost non existent. This maybe a VOIP providers issue for all of them. But it does exist here and they do try to help but leads usually end up at dead ends or false positive answers.
  • Reports, sadly their reporting system is only for current calls and information. They have no historical reports you can run. You have to contact them for these reports.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Jive Hosted VoIP9.0
Based on 1 answer
I think Jive still has a potential to improve. We really like it in out company.

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Only used Jive Voip.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Positive- Consolidate phone companies into one provider and one bill.
  • Positive- All locations use the same hardware. Allowing easy swap and repair.
  • Negative- internet goes down, phones go with it. So lost customer contact and no out going calls affect profits.

Screenshots

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Jive Hosted VoIP

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
0.00*
1.  N/A
Additional Pricing Details
Sign up for a no-obligation month-to-month account, or sign a long-term contract for better deals on service pricing and hardware. Jive provides all the features you need with unlimited use (where other companies charge extra for additional features or increased use). Customer & Technical support is available 24/7 to help you resolve any issue. A dedicated onboarding team will help you get your phone system set up for your needs.