What users are saying about

8x8

Top Rated
32 Ratings

MyPBX

1 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

MyPBX

1 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

MyPBX

MyPBX is really well suited to a business that is willing to put in the time to work out the most appropriate system for its needs and for business owners who want to be connected 24/7 whether in or out of the office

Feature Rating Comparison

Cloud PBX

8x8
8.8
MyPBX
8.5
Hosted PBX
8x8
9.8
MyPBX
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
MyPBX
6.0
User templates
8x8
9.2
MyPBX
9.0
Call reports
8x8
8.1
MyPBX
9.0
Directory of employee names
8x8
7.6
MyPBX

Call Management

8x8
8.8
MyPBX
8.8
Answering rules
8x8
9.5
MyPBX
7.0
Call recording
8x8
9.3
MyPBX
9.0
Call park
8x8
9.3
MyPBX
9.0
Call screening
8x8
6.8
MyPBX
9.0
Message alerts
8x8
8.9
MyPBX
10.0

VoIP system collaboration

8x8
8.2
MyPBX
7.0
Video conferencing
8x8
8.0
MyPBX
Audio conferencing
8x8
8.3
MyPBX
7.0

Mobile apps

8x8
8.4
MyPBX
Mobile app for iOS
8x8
8.7
MyPBX
Mobile app for Android
8x8
8.1
MyPBX

Pros

  • Setup
  • Customer Support
  • Managing platform
  • Recording and delivering voice messages for immediate retrieval from your email client.
  • Simultaneous phone calls to any lines you direct.
  • Intuitive and simple to use launch panel.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Would like to see avatars on the launch pad to easily identify users and message types.
  • Pre-recorded professional voice messages for purchase and customization would be nice.
  • It would be helpful to have a selection of short background music loops.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
No answers on this topic

Return on Investment

  • It has neither had a positive or negative impact.
  • Serves as a virtual receptionist, therefore, saves on outlays.
  • Extremely cost effective overseas calls.
  • Never missing a business opportunity because I'm connected 24/7.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MyPBX

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details