What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

NetFortris (formerly Fonality)

154 Ratings
Score 7.3 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

NetFortris (formerly Fonality)

  • Fonality is well suited for companies who require strict controls on certain phone calling features.
  • Fonality works well in cases where staff are located in multiple locations and still want to appear as a single entity with their telecommunications.

Feature Rating Comparison

Cloud PBX

8x8
8.8
NetFortris (formerly Fonality)
7.1
Hosted PBX
8x8
9.8
NetFortris (formerly Fonality)
7.6
Multi-level Interactive Voice Response (IVR)
8x8
9.2
NetFortris (formerly Fonality)
6.9
User templates
8x8
9.2
NetFortris (formerly Fonality)
6.8
Call reports
8x8
8.1
NetFortris (formerly Fonality)
6.8
Directory of employee names
8x8
7.6
NetFortris (formerly Fonality)
7.4

Call Management

8x8
8.8
NetFortris (formerly Fonality)
7.5
Answering rules
8x8
9.5
NetFortris (formerly Fonality)
7.8
Call recording
8x8
9.3
NetFortris (formerly Fonality)
7.3
Call park
8x8
9.3
NetFortris (formerly Fonality)
7.4
Call screening
8x8
6.8
NetFortris (formerly Fonality)
7.5
Message alerts
8x8
8.9
NetFortris (formerly Fonality)
7.7

VoIP system collaboration

8x8
8.3
NetFortris (formerly Fonality)
6.7
Video conferencing
8x8
8.1
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8
8.4
NetFortris (formerly Fonality)
7.5

Mobile apps

8x8
8.4
NetFortris (formerly Fonality)
5.8
Mobile app for iOS
8x8
8.7
NetFortris (formerly Fonality)
5.8
Mobile app for Android
8x8
8.0
NetFortris (formerly Fonality)
5.7

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Customer service is outstanding! They were quick to solve any issue we had.
  • During set up the Fonality staff member did not close out our set up ticket until we were completely satisfied and ready to use the system on our own.
  • We needed a cordless system to use in our small office and it works great!
  • I love being able to keep the Fonality line at my desk and then pass it off to an attorney when my work day ends. It has just been a perfect set up.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • It would be nice if the landline would also ring when you are using the computer hub and a headset.
  • A hold button on the cordless device would be wonderful as well.
  • Maybe provide a second charging station.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
NetFortris (formerly Fonality)8.4
Based on 16 answers
Superior service and reliability compared to alternatives and the the softphone ability is amazing to have for our situation

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 4 answers
Solve when you open the ticket

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.7
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.3
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.6
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Fonality has the lowest cost of ownership and that is the main reason we stay with fonalty. The features are acceptable, as I said before some things could be better like the call recording is a manual process. I did not orginally choose fonality but whenever I tried to replace it the other PBX's cost more and I could not get the owner to agree to switch to another PBX

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great

Return on Investment

  • It's been great. No headache at all.
  • Negative, it's more expensive compared to some out there.
  • Have not been able to as of yet know what kind of ROI as it was just installed. But, it will be a better outlook with it than without.
  • The most positive is that the team members that were not part of talking to customers regularly are now stepping up to the plate.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Editions & Modules
8x8
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.