What users are saying about

8x8

Top Rated
32 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

NetFortris (formerly Fonality)

155 Ratings
Score 7.1 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

NetFortris (formerly Fonality)

For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.

Feature Rating Comparison

Cloud PBX

8x8
8.8
NetFortris (formerly Fonality)
7.1
Hosted PBX
8x8
9.8
NetFortris (formerly Fonality)
7.1
Multi-level Interactive Voice Response (IVR)
8x8
9.1
NetFortris (formerly Fonality)
7.0
User templates
8x8
9.2
NetFortris (formerly Fonality)
6.8
Call reports
8x8
8.1
NetFortris (formerly Fonality)
6.9
Directory of employee names
8x8
7.6
NetFortris (formerly Fonality)
7.5

Call Management

8x8
8.8
NetFortris (formerly Fonality)
7.3
Answering rules
8x8
9.4
NetFortris (formerly Fonality)
7.6
Call recording
8x8
9.3
NetFortris (formerly Fonality)
7.0
Call park
8x8
9.3
NetFortris (formerly Fonality)
7.1
Call screening
8x8
6.8
NetFortris (formerly Fonality)
7.4
Message alerts
8x8
8.9
NetFortris (formerly Fonality)
7.6

VoIP system collaboration

8x8
8.2
NetFortris (formerly Fonality)
6.5
Video conferencing
8x8
8.0
NetFortris (formerly Fonality)
5.9
Audio conferencing
8x8
8.3
NetFortris (formerly Fonality)
7.0

Mobile apps

8x8
8.4
NetFortris (formerly Fonality)
5.4
Mobile app for iOS
8x8
8.7
NetFortris (formerly Fonality)
5.8
Mobile app for Android
8x8
8.1
NetFortris (formerly Fonality)
5.0

Pros

  • Setup
  • Customer Support
  • Managing platform
  • From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
  • Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
  • Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • It would be nice if the landline would also ring when you are using the computer hub and a headset.
  • A hold button on the cordless device would be wonderful as well.
  • Maybe provide a second charging station.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
NetFortris (formerly Fonality)8.6
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly

Usability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.5
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner

Reliability and Availability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.0
Based on 4 answers
Solve when you open the ticket

Performance

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
It's one of great for Salesforce integration

Support

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.8
Based on 7 answers
Support has been great from start to finish. They sent me an Excel spreadsheet questionnaire on how we would like the system to behave. The tech made the initial setup very easy. We took 1 month to finalize and test the new system before we ported over our main number. All the support from technical training for the admins and user support on issues like call transfers. The system works flawlessly, but there is a learning curve to use all the benefits of Fonality

Online Training

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)7.3
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant

Implementation

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)9.7
Based on 4 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.

Alternatives Considered

I have evaluated a couple different IP phone systems and the others needed the user to configure their router and do things on their end in order for the phones to work. With 8x8, it was simply plug and play.
We selected Fonality for ease of use and the HUD portal. One of the partners in the business has used Fonality in the past and had great confidence in it's success for this new endeavor. It has proven to be successful thus far and I hope to be able to update this review in a year's time with continued excellent service!

Scalability

No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)8.1
Based on 2 answers
Its real great

Return on Investment

  • No positive or negative impact, just a necessary need of the business
  • With the move to the cloud deployment our support costs have dropped considerably.
  • On the negative side, our sales force has not been able to take advantage of the softphone and mobile app features, so management has lost some ability to monitor productivity.
  • Not having a seamless integration of extensions between our internal and remote works has disrupted communications to some extent as well as decreased productivity a bit.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Editions & Modules
8x8
Additional Pricing Details

NetFortris (formerly Fonality)

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Required
$5*
1.  per user
NetFortris (formerly Fonality) Editions & Modules
NetFortris (formerly Fonality)
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User)
200.001
Hybrid Software Subscription (Required with Hybrid Premise)
14.992
Hybrid Premise Purchase
Varies3
1. per location, per month
2. per user, per month
3. Varies
SaaS Edition
Essentials Edition
19.991
Professional Edition
24.991
Ultimate Edition
34.991
1. per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.