What users are saying about

8x8

Top Rated
32 Ratings

Phone.com

1 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Phone.com

1 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Phone.com

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Phone.com
8.0
Hosted PBX
8x8
9.8
Phone.com
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Phone.com
10.0
User templates
8x8
9.2
Phone.com
6.0
Call reports
8x8
8.1
Phone.com
7.0
Directory of employee names
8x8
7.6
Phone.com
7.0

Call Management

8x8
8.8
Phone.com
10.0
Answering rules
8x8
9.5
Phone.com
10.0
Call recording
8x8
9.3
Phone.com
10.0
Call park
8x8
9.3
Phone.com
10.0
Call screening
8x8
6.8
Phone.com
10.0
Message alerts
8x8
8.9
Phone.com
10.0

VoIP system collaboration

8x8
8.2
Phone.com
Video conferencing
8x8
8.0
Phone.com
Audio conferencing
8x8
8.3
Phone.com

Mobile apps

8x8
8.4
Phone.com
10.0
Mobile app for iOS
8x8
8.7
Phone.com
Mobile app for Android
8x8
8.1
Phone.com
10.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Provisioning phones throughout an organization
  • Compartmentalization is easy with different incoming call ques, routes and rules
  • Phone.com is available and generally functional from anywhere you have access to an internet connection

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
  • Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
No answers on this topic

Return on Investment

  • It's been great. No headache at all.
  • Being a Phone.com partner has enabled us to sell its services at a cost we can control and has given us great incentive
  • Phone.com has improved our ROI because we dont need multiple POTS lines or costly T1 setups

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Phone.com

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details