What users are saying about

8x8

Top Rated
32 Ratings

Skype

1393 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Skype

1393 Ratings
Score 7.7 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Skype

This software is suited for an organization that is fast-paced with a lot of back to back meetings where you have to constantly be multitasking. If your organization is an IT shop or a group that constantly needs to be sharing your screen to show with others this is the software for you.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Skype
Hosted PBX
8x8
9.8
Skype
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Skype
User templates
8x8
9.2
Skype
Call reports
8x8
8.1
Skype
Directory of employee names
8x8
7.6
Skype

Call Management

8x8
8.8
Skype
Answering rules
8x8
9.5
Skype
Call recording
8x8
9.3
Skype
Call park
8x8
9.3
Skype
Call screening
8x8
6.8
Skype
Message alerts
8x8
8.9
Skype

VoIP system collaboration

8x8
8.2
Skype
Video conferencing
8x8
8.0
Skype
Audio conferencing
8x8
8.3
Skype

Mobile apps

8x8
8.4
Skype
Mobile app for iOS
8x8
8.7
Skype
Mobile app for Android
8x8
8.1
Skype

Performance & Compatibility of Online Events Software

8x8
Skype
7.8
High quality audio
8x8
Skype
8.3
High quality video
8x8
Skype
8.5
Low bandwidth requirements
8x8
Skype
6.9
Mobile support
8x8
Skype
7.4

Screen Sharing

8x8
Skype
7.7
Desktop sharing
8x8
Skype
8.6
Whiteboards
8x8
Skype
6.8

Online Meetings / Events

8x8
Skype
8.2
Calendar integration
8x8
Skype
8.6
Meeting initiation
8x8
Skype
8.6
Integrates with social media
8x8
Skype
8.0
Record meetings / events
8x8
Skype
7.9
Slideshows
8x8
Skype
7.7

Online Events Collaboration

8x8
Skype
7.9
Live chat
8x8
Skype
9.2
Audience polling
8x8
Skype
7.5
Q&A
8x8
Skype
7.1

Online Events Security

8x8
Skype
8.2
User authentication
8x8
Skype
8.4
Participant roles & permissions
8x8
Skype
8.2
Confidential attendee list
8x8
Skype
8.0

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • I am about 6 years into using it and since the day I installed it, I have used it regularly, it seems easy to use and a nice program, it allows me to be in contact with relatives and members of my organization, I think the biggest benefit of Skype is the facility to be able to add your mail contacts without problems, besides that it is already available for mobile which makes it more accessible and available at any time you need it. It not only allows me to make conferences, but send and receive files without problem.
  • It is not a heavy program for the computer and it does not use much computer power to perform its tasks, it does not have advertising within the application, referring to other companies or something for style, so that also makes it pleasant.
  • It is a fast program, with stable connection and good image quality in video calls

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • Integrating with Chrome to make phone calls is not easy in the beginning.
  • The Windows 10 version of Skype can be a little confusing and we found we downgraded to an older version to bring functionality back.
  • The grouping for members was not something that we used and was problematic at first.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Skype10.0
Based on 2 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.

Usability

No score
No answers yet
No answers on this topic
Skype9.0
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
It works as well as any other product we have tried. And the good thing is that they keep adding new features.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • It makes quick pop up on demand chats easy. If I need to ask a person a quick question down the hall I do not have to get up and go to their office nor make a phone call that could become more lengthy - or perhaps they are already on the phone and not reachable via phone at the time.
  • Meeting with a group can be much easier and a conference room does not have to be reserved and everyone then everyone gather their materials and go to the conference room. Big time saver.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details