What users are saying about

8x8

29 Ratings

Skype

1344 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Skype

1344 Ratings
Score 7.7 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Skype

I think that Skype is appropriate for those occasions in which it is necessary to maintain a direct contact and in real time with people of interest, either at a business level or at a personal level. Some case in which it would not be appropriate, sincerely at the moment I can not think of any place where it is not appropriate since the function of the program is directed to communication.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Skype
Hosted PBX
8x8
9.8
Skype
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Skype
User templates
8x8
9.2
Skype
Call reports
8x8
8.1
Skype
Directory of employee names
8x8
7.6
Skype

Call Management

8x8
8.8
Skype
Answering rules
8x8
9.5
Skype
Call recording
8x8
9.3
Skype
Call park
8x8
9.3
Skype
Call screening
8x8
6.7
Skype
Message alerts
8x8
8.9
Skype

VoIP system collaboration

8x8
8.3
Skype
Video conferencing
8x8
8.1
Skype
Audio conferencing
8x8
8.4
Skype

Mobile apps

8x8
8.4
Skype
Mobile app for iOS
8x8
8.7
Skype
Mobile app for Android
8x8
8.0
Skype

Performance & Compatibility of Online Events Software

8x8
Skype
7.7
High quality audio
8x8
Skype
8.3
High quality video
8x8
Skype
8.4
Low bandwidth requirements
8x8
Skype
6.9
Mobile support
8x8
Skype
7.4

Screen Sharing

8x8
Skype
7.6
Desktop sharing
8x8
Skype
8.5
Whiteboards
8x8
Skype
6.7

Online Meetings / Events

8x8
Skype
8.1
Calendar integration
8x8
Skype
8.7
Meeting initiation
8x8
Skype
8.6
Integrates with social media
8x8
Skype
8.0
Record meetings / events
8x8
Skype
7.9
Slideshows
8x8
Skype
7.6

Online Events Collaboration

8x8
Skype
7.8
Live chat
8x8
Skype
9.2
Audience polling
8x8
Skype
7.3
Q&A
8x8
Skype
6.9

Online Events Security

8x8
Skype
8.2
User authentication
8x8
Skype
8.4
Participant roles & permissions
8x8
Skype
8.2
Confidential attendee list
8x8
Skype
8.0

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Video conferencing is the best we have used. It is consistently clear even on connections that are less than ideal.
  • Chatting is easy and the notifications are great. Easy to pick up and use.
  • The mobile app is really well done as well and good when you are not at your computer.
  • Using Skype to make phone calls is something that is not used as much anymore but still a great service.

Cons

  • Softphone freezes sometimes
  • The android app could use some updates
  • The quality of the call could always be improved, we are never fully satisfied, but probably this has mainly to do with our Internet connection.
  • Sometimes the user gets stuck on Offline mode and there is no way to turn it online.
  • The mobile version is very slow and heavy.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Skype10.0
Based on 2 answers
I think so far there is no reason not to renew the license. We have been using Skype for a long time and are very satisfied with it.

Usability

No score
No answers yet
No answers on this topic
Skype9.1
Based on 2 answers
It is very useful in terms of integration the organization and very cost effective for a large organization.

Support

No score
No answers yet
No answers on this topic
Skype10.0
Based on 2 answers
Whenever I have had issues, they got resolved very quickly. My experiences have been very good with Skype in this regard.

Implementation

No score
No answers yet
No answers on this topic
Skype8.0
Based on 1 answer
No, It was implemented by third party

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Skype was much more intuitive than Viber or Slack under all the different aspects - it worked better, it had a faster system, the quality of the calls has always been much better overall. After a couple of trials we all decided to stick to Skype and I would recommend this software with no doubts.

Return on Investment

  • It has neither had a positive or negative impact.
  • It has allowed us to communicate immediately with our international co-workers.
  • It give us a less distracting work environment, as there is less up and down and interrupting.
  • It allows our company to offer better and quicker results to our rightsholders.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details