What users are saying about

8x8

Top Rated
32 Ratings

Skype for Business

Top Rated
1226 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Skype for Business

Top Rated
1226 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Skype for Business

Skype for business is literally good for everything no matter if it's a quick conversation, question and answer, or simple file sharing. It can do it all.It is much better and faster way of communication than email if you want to get fast answer. But its integration with Outlook makes it just easy if you want to shoot a question about some email that you received and you do not completely understand it or you have more questions about your project. Less appropriate usage would be for chit chats as your employees can lose focus having fun chatting with other employees in their private conversation.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Skype for Business
Hosted PBX
8x8
9.8
Skype for Business
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Skype for Business
User templates
8x8
9.2
Skype for Business
Call reports
8x8
8.1
Skype for Business
Directory of employee names
8x8
7.6
Skype for Business

Call Management

8x8
8.8
Skype for Business
Answering rules
8x8
9.5
Skype for Business
Call recording
8x8
9.3
Skype for Business
Call park
8x8
9.3
Skype for Business
Call screening
8x8
6.8
Skype for Business
Message alerts
8x8
8.9
Skype for Business

VoIP system collaboration

8x8
8.2
Skype for Business
Video conferencing
8x8
8.0
Skype for Business
Audio conferencing
8x8
8.3
Skype for Business

Mobile apps

8x8
8.4
Skype for Business
Mobile app for iOS
8x8
8.7
Skype for Business
Mobile app for Android
8x8
8.1
Skype for Business

Performance & Compatibility of Online Events Software

8x8
Skype for Business
7.6
High quality audio
8x8
Skype for Business
7.9
High quality video
8x8
Skype for Business
7.9
Low bandwidth requirements
8x8
Skype for Business
6.6
Mobile support
8x8
Skype for Business
7.9

Screen Sharing

8x8
Skype for Business
8.4
Desktop sharing
8x8
Skype for Business
8.8
Whiteboards
8x8
Skype for Business
8.0

Online Meetings / Events

8x8
Skype for Business
8.0
Calendar integration
8x8
Skype for Business
8.6
Meeting initiation
8x8
Skype for Business
8.4
Integrates with social media
8x8
Skype for Business
6.7
Record meetings / events
8x8
Skype for Business
8.0
Slideshows
8x8
Skype for Business
8.1

Online Events Collaboration

8x8
Skype for Business
7.9
Live chat
8x8
Skype for Business
8.8
Audience polling
8x8
Skype for Business
7.5
Q&A
8x8
Skype for Business
7.2

Online Events Security

8x8
Skype for Business
8.3
User authentication
8x8
Skype for Business
8.4
Participant roles & permissions
8x8
Skype for Business
8.2
Confidential attendee list
8x8
Skype for Business
8.3

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Status: Integration with Outlook and Outlook calendar makes it easy for you if you accept a meeting invitation. Skype will read your calendar data and change your status to "In a Meeting" where you won't get disturbed by side chats or notifications.
  • Remote connection: another great tool if you need to connect with someone and show them how something is done. For example, you need to install your company printer on their machine, it is easier to take control than to explain chatting.
  • Video and Audio calls: Skype always had high-quality calls, nothing has changed in that department, you can always call a colleague and have a talk about something that must be explained quickly.
  • Ability to add Skype contacts outside of your organization. It makes Skype for Business also your personal Skype, but you shouldn't share your organization email easily with everyone.

Cons

  • Frequent line congestion/noise and disconnect with the Cisco SPA-122 and Cisco-8000 devices which require you to restart the devices daily
  • Lack of concern from Customer Support
  • Defective equipment for residential customers isn't covered under warranty replacement.
  • Having multiple Chats/Conversations open, make Skype unresponsive from time to time. Sometimes it has tendencies of crashing even on high-end machines.
  • Grouping chats - Works well, however, there is no option to group appointed meeting conversation with other regular conversations/chats that were not initiated by calendar event.
  • Should be able to have some themes to choose from. Microsoft is going for a dark theme in Windows insider program. Personal Skype already has it why wouldn't Skype for business have it? It is pleasant to the eye, at least in my opinion and for my eyes.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Skype for Business7.7
Based on 5 answers
I honestly feel that with most people using iPhone nowadays, it's easy to just call or use FaceTime if you need to be in touch with a client. Unless you need to have a conference call, there are plenty of ways to get in touch with a client otherwise besides using a somewhat inefficient program.

Usability

No score
No answers yet
No answers on this topic
Skype for Business9.8
Based on 4 answers
I use it daily to communicate with my team

Support

No score
No answers yet
No answers on this topic
Skype for Business7.3
Based on 1 answer
I have never heard any of the engineers or techs say that they have has any problems with skype for business in terms of support from the manufacturer. With that said I am going to say that there are not many issues and when there are, they are fixed rather quicky.

Implementation

No score
No answers yet
No answers on this topic
Skype for Business8.2
Based on 1 answer
Skpe for business is utilized company wide in regards to my company. Everyone not only uses it, but uses it often. It is an effective way of communicating. It also integrates very nicely with outlook and all conversation history is pushed to a folder within the outlook system. We also have it so that if someone misses a message, they are sent an email reminder saying that there is a message that went unread.

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
I have used Google Hangouts previously, and I believe that Skype is a better service. It is intertwined with the calendar. Also, when installing it as part of the Office 365 package, it is only a second install. I also like how it saves the messages within Outlook. Skype for Business also uses end to end encryption. This makes all business communication more secure than Google Hangouts

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Skype for Business has reduced the necessity to pay for GoToMeeting or another service. Since we have ours bundled with Office 365, this cost is bundled with our email.
  • We are able to communicate with our corporate offices through Skype for Business efficiently.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Skype for Business

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details