What users are saying about

8x8

Top Rated
32 Ratings

Talkdesk

17 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Talkdesk

17 Ratings
Score 7.6 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Talkdesk

Talkdesk seems to be a good solution for businesses having multiple people online to receive incoming calls I've used Peoplesoft in the past which I didn't enjoy at all. Talkdesk seems to be a bit more buggy than other contact center softwares, but it's also easy to use.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Talkdesk
Hosted PBX
8x8
9.8
Talkdesk
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Talkdesk
User templates
8x8
9.2
Talkdesk
Call reports
8x8
8.1
Talkdesk
Directory of employee names
8x8
7.6
Talkdesk

Call Management

8x8
8.8
Talkdesk
Answering rules
8x8
9.5
Talkdesk
Call recording
8x8
9.3
Talkdesk
Call park
8x8
9.3
Talkdesk
Call screening
8x8
6.8
Talkdesk
Message alerts
8x8
8.9
Talkdesk

VoIP system collaboration

8x8
8.2
Talkdesk
Video conferencing
8x8
8.0
Talkdesk
Audio conferencing
8x8
8.3
Talkdesk

Mobile apps

8x8
8.4
Talkdesk
Mobile app for iOS
8x8
8.7
Talkdesk
Mobile app for Android
8x8
8.1
Talkdesk

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • Integrates with Zendesk and creates phone tickets to follow-up via email after the call is over.
  • Allows multiple TSS's online and alternates rings for employees based on who answered the last call.
  • Simple app to pull up in desktop and use for incoming and outgoing calls.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • Talkdesk does occasionally drop calls at random. This happens very infrequently, but it does happen.
  • Talkdesk does occasionally suffer from outages. The company is transparent when this happens and a fix is usually up quickly.
  • Talkdesk call quality can be impacted by other programs running on one's computer or network, even at reasonably fast Internet speeds.
  • Occasionally, Talkdesk experiences a delay in the line, making it difficult to have a smooth conversation with the customer.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
I've used Peoplesoft in the past and it's not quite as easy to use. The Talkdesk desktop app is simple, easy, and doesn't take up a lot of browser space which is nice as compared with some other call center softwares. I've never had to use Talkdesk support so I can't speak to their support. Overall pretty happy with Talkdesk.

Return on Investment

  • It has neither had a positive or negative impact.
  • As a low-level customer support agent, I'm not qualified to answer if Talkdesk has had a positive or negative return on investment with the business.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Talkdesk

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details