What users are saying about

8x8

29 Ratings

Twilio Voice

5 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Twilio Voice

5 Ratings
Score 8.9 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Twilio Voice

It's very well suited when VoIP or non-VoIP calling is needed. It can be used in a reseller model to customers very easily.It's less appropriate to implement just for a single small office. The level of effort over time really only pays off if used by many users or customers.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Twilio Voice
Hosted PBX
8x8
9.8
Twilio Voice
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Twilio Voice
User templates
8x8
9.2
Twilio Voice
Call reports
8x8
8.1
Twilio Voice
Directory of employee names
8x8
7.6
Twilio Voice

Call Management

8x8
8.8
Twilio Voice
9.5
Answering rules
8x8
9.5
Twilio Voice
Call recording
8x8
9.3
Twilio Voice
9.0
Call park
8x8
9.3
Twilio Voice
Call screening
8x8
6.7
Twilio Voice
10.0
Message alerts
8x8
8.9
Twilio Voice

VoIP system collaboration

8x8
8.3
Twilio Voice
Video conferencing
8x8
8.1
Twilio Voice
Audio conferencing
8x8
8.4
Twilio Voice

Mobile apps

8x8
8.4
Twilio Voice
Mobile app for iOS
8x8
8.7
Twilio Voice
Mobile app for Android
8x8
8.0
Twilio Voice

Pros

  • Mobile app
  • Call Forwarding
  • Fax
  • The "insights" feature is very useful when it comes to supporting our users. Both VoIP and Carrier insights give the ability to know what happened on a call
  • Twilio is very reliable as a dialer. We do not have downtime events often (maybe 1 per year for 10min).
  • Twilio has a team that can work with carriers to improve dialing for users where the carriers are not working well

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
  • Support can be difficult because Twilio has access to more data than we do. This requires us to go to their support team rather than doing it ourselves.
  • Twilio's web interface can be difficult. They make a lot of info available via the API, but do not package it well in their interface. Billing, for instance, is nearly unusable in a large setting.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
We went with Twilio voice in recommendations from others around competitors not being as easy to work with, and not having any clear advantages. Many APIs and vendors clone Twilio's model, rather than innovating on it themselves. The feature sets, then, are nearly identical.Twilio is a decent sized company, now public, and so we know that they will not pivot or change their Voice product.

Return on Investment

  • It's been great. No headache at all.
  • Our customers are able to implement a large part of their sales initiative (calling) through us due to Twilio's product
  • Twilio takes a decent amount of support and knowledge gained over time. This is expensive in the long run.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Twilio Voice

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details