What users are saying about

8x8

29 Ratings
Score 8.3 out of 101

Unify Unified Communications as a Service

2 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8

In a business environment where you want a phone setup with a number, or a virtual setup on a desktop, 8x8 is the way to go. The virtual app is really great! It has a Do Not Disturb (DND) mode for when you're busy and you can just use the computers config (mic and sound) to run it. Awesome!

Unify Unified Communications as a Service

If you are looking for a tool for Teams to use where they can keep everything together, then this will work really well. A complete package than tools such as WhatsApp or Skype for Business when it comes to documenting handling and more polished than the likes of Slack or HipChat for the team working and communication element.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Unify Unified Communications as a Service
Hosted PBX
8x8
9.8
Unify Unified Communications as a Service
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Unify Unified Communications as a Service
User templates
8x8
9.2
Unify Unified Communications as a Service
Call reports
8x8
8.1
Unify Unified Communications as a Service
Directory of employee names
8x8
7.6
Unify Unified Communications as a Service

Call Management

8x8
8.8
Unify Unified Communications as a Service
Answering rules
8x8
9.5
Unify Unified Communications as a Service
Call recording
8x8
9.3
Unify Unified Communications as a Service
Call park
8x8
9.3
Unify Unified Communications as a Service
Call screening
8x8
6.7
Unify Unified Communications as a Service
Message alerts
8x8
8.9
Unify Unified Communications as a Service

VoIP system collaboration

8x8
8.3
Unify Unified Communications as a Service
Video conferencing
8x8
8.1
Unify Unified Communications as a Service
Audio conferencing
8x8
8.4
Unify Unified Communications as a Service

Mobile apps

8x8
8.4
Unify Unified Communications as a Service
Mobile app for iOS
8x8
8.7
Unify Unified Communications as a Service
Mobile app for Android
8x8
8.0
Unify Unified Communications as a Service

Pros

  • Portability! Having an "office phone" built into my laptop is unbelievably convenient. I can be at a coffee shop, on the road, at home, etc. and never miss a call.
  • Reliability. Bugs in the software seem to be VERY few and far between.
  • Customer service. When we had to reach out to 8x8 when I worked in support, the reps we worked with were very responsive and always available. That's always a huge plus when working with software.
  • The mobile use of the platform is very powerful. To be able to answer a video call on your phone and them simply swipe when you get to your desktop to have a seamless transfer is impressive.
  • The simple interface makes it easy for new users. There is nothing to make them feel overwhelmed.
  • Keeping all the information in the threads of conversations makes it easy to find. There is also a search tool, so as long as you know what you need, you can look accross all your conversation to find the information you are looking for.

Cons

  • Outdated UI. Aesthetically, 8x8 is not overly impressive. If you told me nothing about the software and only showed me some screenshots, I might venture to guess that it's a software from the mid 90s.
  • Lacking intuitive UX. I'm someone that typically picks up a software very fast. When I first started with 8x8, I recall stumbling through my first couple of weeks of interaction. That tells me that the UX could use some work.
  • We would like to see the ability to break out to Group video conferencing systems. We understand that this is on its way in a software update in the near future.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

It was one of the first things that Google showed. I've also used it in the past. Their customer service, I believe, puts them over the top over other vendors out there and you know when/if you need help, they have a friendly staff waiting to help you! Best service out there!
Each of the tools above does something well. We have found that the Unify solution simply does a better job of combining all the features of the other services. \easy to start using, while remaining a powerful tool is a tricky task to pull off, but Unify have done this and they have done it well.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • A shortening of timescales as information is not stuck on an internal server somewhere - we can include it as part of the thread. This also applies to updates and revisions. You automatically know which the latest revision is, as it is the most recent in the timeline.
  • The relative cost of implementation is low and there is a wide range of solutions for phones and clients, from software based solutions running on desktop and smartphone or quality hardware to make your desk phone a powerful tool in itself.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Unify Unified Communications as a Service

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details