What users are saying about

8x8

29 Ratings

Viber

11 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Viber

11 Ratings
Score 8.7 out of 101

Add comparison

Likelihood to Recommend

8x8

If you need a flexible and cost effective solution for faxing, then 8x8 may be an option for you if you are a small business, startup or non-profit organization that doesn't require high quality of service (QoS) or rarely sends out faxes.

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Viber
8.6
Hosted PBX
8x8
9.8
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Viber
8.0
User templates
8x8
9.2
Viber
Call reports
8x8
8.1
Viber
8.3
Directory of employee names
8x8
7.6
Viber
8.0

Call Management

8x8
8.8
Viber
8.3
Answering rules
8x8
9.5
Viber
7.0
Call recording
8x8
9.3
Viber
Call park
8x8
9.3
Viber
Call screening
8x8
6.7
Viber
8.7
Message alerts
8x8
8.9
Viber
9.2

VoIP system collaboration

8x8
8.3
Viber
7.0
Video conferencing
8x8
8.1
Viber
6.0
Audio conferencing
8x8
8.4
Viber
8.0

Mobile apps

8x8
8.4
Viber
10.0
Mobile app for iOS
8x8
8.7
Viber
10.0
Mobile app for Android
8x8
8.0
Viber
10.0

Pros

  • Mobile app
  • Call Forwarding
  • Fax
  • Communication on the go: most mobile operating systems (iOS/Android) do offer the Viber app so you can access the conversation with your teammate anytime, anywhere.
  • Ease of use: there is not much technical knowledge required to use Viber, you just have to download and install it, either it is on a smartphone or on a computer. The interface is easy to learn and you can use all of the features within a few minutes.
  • Ability to call a normal mobile number: Viber allows you to top up your account and use that account to call a real mobile number, anywhere in the world. This further enhances the ability to connect, especially to the ones who are on a lot of business trips.

Cons

  • More tutorials
  • Make the systems more intuitive
  • Lower costs
  • I don’t really see the value in the stickers.
  • Should better explain dialling errors and how to correct.
  • Needs to provide a list of dial out numbers.

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

Ten times better and easier to use than 3cx. Interface and features are simple.
I use What’s App a lot but mainly for video chat and text. They don’t have a features like Viber Out that I’m aware of.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • It’s saving on long distance calling.
  • Inexpensive plans for Viber Out have no significant impact on budget.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details