What users are saying about

8x8

Top Rated
32 Ratings

Viber

12 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

Viber

12 Ratings
Score 8.4 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Viber

It can be used for quick communication between coworkers. Ideally, each project that we are working on has its own viber group and all project-based communication will happen in the appropriate group. The groups are adjustable, you can rename them, so it makes it super easy to find, even if it took place a long time ago. If you remember the name of the group, you will be able to retrieve your communication.

Feature Rating Comparison

Cloud PBX

8x8
8.8
Viber
8.6
Hosted PBX
8x8
9.8
Viber
10.0
Multi-level Interactive Voice Response (IVR)
8x8
9.1
Viber
8.0
User templates
8x8
9.2
Viber
Call reports
8x8
8.1
Viber
8.2
Directory of employee names
8x8
7.6
Viber
8.0

Call Management

8x8
8.8
Viber
8.3
Answering rules
8x8
9.5
Viber
7.0
Call recording
8x8
9.3
Viber
Call park
8x8
9.3
Viber
Call screening
8x8
6.8
Viber
8.7
Message alerts
8x8
8.9
Viber
9.2

VoIP system collaboration

8x8
8.2
Viber
7.0
Video conferencing
8x8
8.0
Viber
6.0
Audio conferencing
8x8
8.3
Viber
8.0

Mobile apps

8x8
8.4
Viber
10.0
Mobile app for iOS
8x8
8.7
Viber
10.0
Mobile app for Android
8x8
8.1
Viber
10.0

Pros

  • Ease of setup, activation, and getting started.
  • Excellent customer service especially follow up to close and resolve the issue.
  • Reliable service, good voice quality and hasn't failed ever in 6 years since we have been using it.
  • Using stickers and gifs can upgrade a simple communication to a fun and involving one.
  • The calls are high quality, every option is working perfectly.
  • Group communication works well.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • The quoting option is missing.
  • Photo saving is an overkill. I don't prefer all images that appear in the conversations to be saved on my devices. There should be an option of saving / downloading images, but that should be a choice for individual images, not an involuntary action.
  • It would be useful to also like a person's comment on a 1-1 conversation

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
No score
No answers yet
No answers on this topic

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Skype has UI problems and makes the fun elements such as emojis and gifs hard to use. Slack is a good communication tool but has again less fun elements and is more work-oriented so it doesn't contribute a lot to a fun working atmosphere. Whatsapp was never even in the game because the desktop app is hard to download and run

Return on Investment

  • It's been great. No headache at all.
  • Improved team communication
  • Easier and more direct communication
  • Improvement of communication speed

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Viber

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details