What users are saying about

8x8

29 Ratings

VirtualPBX

3 Ratings

8x8

29 Ratings
Score 8.3 out of 101

VirtualPBX

3 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).

Feature Rating Comparison

Cloud PBX

8x8
8.8
VirtualPBX
Hosted PBX
8x8
9.8
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8
9.2
VirtualPBX
User templates
8x8
9.2
VirtualPBX
Call reports
8x8
8.1
VirtualPBX
Directory of employee names
8x8
7.6
VirtualPBX

Call Management

8x8
8.8
VirtualPBX
Answering rules
8x8
9.5
VirtualPBX
Call recording
8x8
9.3
VirtualPBX
Call park
8x8
9.3
VirtualPBX
Call screening
8x8
6.7
VirtualPBX
Message alerts
8x8
9.0
VirtualPBX

VoIP system collaboration

8x8
8.3
VirtualPBX
Video conferencing
8x8
8.2
VirtualPBX
Audio conferencing
8x8
8.4
VirtualPBX

Mobile apps

8x8
8.4
VirtualPBX
Mobile app for iOS
8x8
8.7
VirtualPBX
Mobile app for Android
8x8
8.0
VirtualPBX

Pros

  • Call Quality
  • Reliability
  • Mobile APP
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing

Cons

  • Their Desktop app doesn't always work correctly. Sometimes callers, cannot hear us and vice versa when the desktop app is used.
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Return on Investment

  • It has successfully exceeded our objectives of smoother, bright, and straightforward communication platform for distributed teams. Ability to support customers from within their time zone.
  • Professional appearance to customers
  • Simple solution for voice conferencing

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details