What users are saying about

8x8

Top Rated
32 Ratings

VirtualPBX

3 Ratings

8x8

Top Rated
32 Ratings
Score 8 out of 101

VirtualPBX

3 Ratings
Score 10 out of 101

Add comparison

Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

VirtualPBX

I wouldn't recommend it for use with SIP extensions or over 10 users. SIP is too unreliable (not Virtual PBX's fault) and [for] over 10 users it gets too expensive for a small office or home office (SOHO).

Feature Rating Comparison

Cloud PBX

8x8
8.8
VirtualPBX
Hosted PBX
8x8
9.8
VirtualPBX
Multi-level Interactive Voice Response (IVR)
8x8
9.1
VirtualPBX
User templates
8x8
9.2
VirtualPBX
Call reports
8x8
8.1
VirtualPBX
Directory of employee names
8x8
7.6
VirtualPBX

Call Management

8x8
8.8
VirtualPBX
Answering rules
8x8
9.5
VirtualPBX
Call recording
8x8
9.3
VirtualPBX
Call park
8x8
9.3
VirtualPBX
Call screening
8x8
6.8
VirtualPBX
Message alerts
8x8
8.9
VirtualPBX

VoIP system collaboration

8x8
8.2
VirtualPBX
Video conferencing
8x8
8.0
VirtualPBX
Audio conferencing
8x8
8.3
VirtualPBX

Mobile apps

8x8
8.4
VirtualPBX
Mobile app for iOS
8x8
8.7
VirtualPBX
Mobile app for Android
8x8
8.1
VirtualPBX

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • Customizable auto attendant
  • Reliability
  • Personalized phone conferencing

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • Integration with web conferencing service
  • Voice to text translation for VM
  • Mobile application for voice mail and configuration changes

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
VirtualPBX10.0
Based on 1 answer
Once it works and has retain ROI.....keep it going

Alternatives Considered

GFI Faxmaker/Mail Essentials 14 is more reliable and has better customer support than using the Cisco SPA-122 and Cisco SPA-8000 devices with 8x8, when you send out 200-500 faxes daily. 8x8 costs significantly less than GFI Faxmaker/Mail Essentials 14
Auto attendant and voice conference capabilities are a good value for SOHO users that need to make a positive impression upon their customers.

Return on Investment

  • The impact on my business was a positive one. I was trying to operate with 2 cell phones and it just wasn't working. I needed a desk phone and a number that would stay the same for the business. I can also add more lines as we grow and they can be anywhere with an internet connection. As a small business, I work primarily out of my home office and my employees can do the same with this system.
  • Professional appearance to customers
  • Simple solution for voice conferencing

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

VirtualPBX

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details