What users are saying about

8x8

29 Ratings

Zoho CRM

284 Ratings

8x8

29 Ratings
Score 8.3 out of 101

Zoho CRM

284 Ratings
Score 7.6 out of 101

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Likelihood to Recommend

8x8

We were using another VoIP service before and we constantly have to restart meetings due to sound quality. After 2 hours of conferences, the sound would completely go out and you couldn't understand anyone.

After switching over to 8x8, that never happens. 4-5 hour calls are now bearable.

Zoho CRM

If you need a very basic CRM, there may be other options that are simpler to use or set up. But if you need a full-function CRM, and particularly if you use the interface with campaigns and email, it is an excellent choice. Zoho CRM is also one of the few CRMs that supports inventory (products), price books, quotations, sales orders, purchase orders and invoices

Feature Rating Comparison

Cloud PBX

8x8
8.8
Zoho CRM
Hosted PBX
8x8
9.8
Zoho CRM
Multi-level Interactive Voice Response (IVR)
8x8
9.2
Zoho CRM
User templates
8x8
9.2
Zoho CRM
Call reports
8x8
8.1
Zoho CRM
Directory of employee names
8x8
7.6
Zoho CRM

Call Management

8x8
8.8
Zoho CRM
Answering rules
8x8
9.5
Zoho CRM
Call recording
8x8
9.3
Zoho CRM
Call park
8x8
9.3
Zoho CRM
Call screening
8x8
6.8
Zoho CRM
Message alerts
8x8
8.9
Zoho CRM

VoIP system collaboration

8x8
8.3
Zoho CRM
Video conferencing
8x8
8.1
Zoho CRM
Audio conferencing
8x8
8.4
Zoho CRM

Mobile apps

8x8
8.4
Zoho CRM
Mobile app for iOS
8x8
8.7
Zoho CRM
Mobile app for Android
8x8
8.0
Zoho CRM

Sales Force Automation

8x8
Zoho CRM
6.6
Customer data management / contact management
8x8
Zoho CRM
7.5
Workflow management
8x8
Zoho CRM
6.9
Territory management
8x8
Zoho CRM
3.8
Opportunity management
8x8
Zoho CRM
7.7
Integration with email client (e.g., Outlook or Gmail)
8x8
Zoho CRM
6.4
Contract management
8x8
Zoho CRM
6.3
Quote & order management
8x8
Zoho CRM
6.7
Interaction tracking
8x8
Zoho CRM
7.3
Channel / partner relationship management
8x8
Zoho CRM
7.2

Customer Service & Support

8x8
Zoho CRM
3.9
Case management
8x8
Zoho CRM
4.1
Call center management
8x8
Zoho CRM
3.5
Help desk management
8x8
Zoho CRM
4.1

Marketing Automation

8x8
Zoho CRM
6.0
Lead management
8x8
Zoho CRM
6.6
Email marketing
8x8
Zoho CRM
5.4

CRM Project Management

8x8
Zoho CRM
6.6
Task management
8x8
Zoho CRM
7.0
Billing and invoicing management
8x8
Zoho CRM
5.6
Reporting
8x8
Zoho CRM
7.3

CRM Reporting & Analytics

8x8
Zoho CRM
7.2
Forecasting
8x8
Zoho CRM
6.9
Pipeline visualization
8x8
Zoho CRM
7.4
Customizable reports
8x8
Zoho CRM
7.4

Customization

8x8
Zoho CRM
7.0
Custom fields
8x8
Zoho CRM
7.7
Custom objects
8x8
Zoho CRM
6.8
Scripting environment
8x8
Zoho CRM
6.6
API for custom integration
8x8
Zoho CRM
7.1

Security

8x8
Zoho CRM
8.1
Single sign-on capability
8x8
Zoho CRM
8.3
Role-based user permissions
8x8
Zoho CRM
7.9

Social CRM

8x8
Zoho CRM
6.8
Social data
8x8
Zoho CRM
6.9
Social engagement
8x8
Zoho CRM
6.7

Integrations with 3rd-party Software

8x8
Zoho CRM
4.3
Marketing automation
8x8
Zoho CRM
5.5
Compensation management
8x8
Zoho CRM
3.1

Platform

8x8
Zoho CRM
6.8
Mobile access
8x8
Zoho CRM
6.8

Pros

  • Conferencing is less laggy
  • Sound quality is improved
  • Call bandwidth is fantastic.
  • One of the things that led to the purchasing of Zoho was it's flexibility. We have some unique fields and other data that we wanted to associate with our leads and making the adjustments in Zoho was very straight forward and required no external consulting assistance.
  • The Web forms component within Zoho is very strong, it's easy to create new forms and quickly embedded them into your landing pages.
  • Ease of use and accessibility is another strong point. There are video tutorials and manuals but in general things are intuitive so you can easily figure it out. From an access standpoint it's also nice to have the web and mobile support.
  • Reporting in another area that Zoho offers a lot of capabilities. You can create dashboards and export data when additional analysis is required.

Cons

  • Screen sharing is not an asset and leaves lots to be desired.
  • Audio quality suffers in a meeting when connected via computer.
  • The licensing is area that could be improved. You need to really study the different tiers of service to make sure the tier you purchased provids the support you need.
  • Additional workflow / automation rule support would also be appreciated
  • Integration support - particularly with accounting tools like QuickBooks

Likelihood to Renew

8x85.1
Based on 2 answers
Based on their poor customer service and lack of warranty replacement, I would not recommend or use 8x8.
Zoho CRM7.6
Based on 19 answers
The rating is based on:
  • Satisfaction with the product
  • Ability to extend the product to meet new and unanticipated needs
  • Ability to manage the cost of the service as needed

Usability

No score
No answers yet
No answers on this topic
Zoho CRM7.8
Based on 3 answers
Zoho CRM is extremely intuitive and allows users complete visibility of sales data through reports/analytics. The platform has wide native integration with other cloud-based business solutions. But, it's fairly simple to write scripts with their publicly available API.

Support

No score
No answers yet
No answers on this topic
Zoho CRM4.0
Based on 4 answers
Horrible experience. They should send regular apologies and refunds to all existing customers.

Online Training

No score
No answers yet
No answers on this topic
Zoho CRM8.2
Based on 2 answers
Training was basic, and didn't really cover more advanced aspects of using the product.

Implementation

No score
No answers yet
No answers on this topic
Zoho CRM8.0
Based on 4 answers
The CRM is only as good as the data you put into it. Spend the time up-front to clean up your old data sources prior to importing them into Zoho

Alternatives Considered

At that time other vendors did not have a virtual attendant feature, thus 8x8 was leading edge.
For the prices you're getting a lot of bang for you buck! I used several CRMs that cost substantially more and cannot say I received any benefit for the money over Zoho. Also with the additional suite of products Zoho offers you can have a one stop shop for your companies operational needs from CRM to Books to Customer Service.

Return on Investment

  • 8x8 Customer Service was awful. We received no ROI or valuable knowledge from them.
  • 8x8 saved us about $80 a month in the 2 months we used them.
  • Fax Support was less stringent and overall IT overhead was reduced as we didn't have to check out a Faxmaker server or service every couple of hours.
  • Increased employee efficiency.
  • Better understanding of client data points.
  • Better customer service.

Pricing Details

8x8

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
8x8 Editions & Modules
8x8
Additional Pricing Details

Zoho CRM

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Zoho CRM Editions & Modules
Zoho CRM
Edition
Standard
`121
Professional
$201
Enterprise
$351
1. per user, per month
Additional Pricing Details