8x8 X Series (Formerly Virtual Office) vs Aircall | TrustRadius

What users are saying about

Score 7.3 out of 10

Based on 254 reviews and ratings

Score 7.2 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Aircall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Aircall

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Aircall

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Aircall

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

Read full review

Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

View all 153 answers on this topic

Support line
Shared inboxes
Support
Implementation

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 2 answers on this topic

Cons

Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

Read full review

Jonathan Harris

President

Calgary AVInformation Technology & Services, 1-10 employees

View all 153 answers on this topic

The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).

Read full review

Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

View all 2 answers on this topic

Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 8.7

Based on 6 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 6.2

Based on 82 answers

The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.

Read full review

Adrienne Robinson

Independent Agent/Agency Owner

Farmers InsuranceInsurance, 1-10 employees

View all 82 answers on this topic

Aircall 9.7

Based on 3 answers

They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 3 answers on this topic

In-Person Training

N/a. No in-person training.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 153 answers on this topic

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.

Read full review

Guillermo Paxton

Co-Owner

WCP Home Solutions LLCReal Estate, 1-10 employees

View all 153 answers on this topic

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.

Read full review

Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

View all 2 answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

8x8 has cut down total monthly phone system cost by approximately 25%.
We can now work remotely without missing important calls and messages.
We can run many more reports than we could before as to who is calling and when.
Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

Read full review

IT Manager

Holy Trinity Greek Orthodox ChurchNon-profit Organization Management, 1-10 employees

View all 153 answers on this topic

The shared inbox was great and gave our customers an amazing experience.
The lack of integration with our CRM made it tough for our sales reps to organize it.
Connectivity made for a lot of dropped calls.

Read full review

Verified User

Manager in Sales

Computer Software Company, 51-200 employees

View all 2 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

Add comparison