8x8 X Series (Formerly Virtual Office) vs Aircall | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 317 reviews and ratings

Score 7.3 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Aircall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Aircall

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Aircall

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Aircall

Mobile app for iOS

Mobile app for Android

Pros

The control panel is great and gives us full flexibility over how our system is configured.
The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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IT Director

GTMatrixLogistics and Supply Chain, 1-10 employees

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Support line
Shared inboxes
Support
Implementation

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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Cons

The mobile app is good but can be too much at times, almost taking over the phone.
It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
The setup for the auto attendant is very intuitive, granted it works well once set up.
It would be nice if a call placed on hold could be picked up by another extension

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).

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Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.3

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 21 answers

The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.

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Technical Specialist

Peak Dental ServicesHospital & Health Care, 201-500 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.6

Based on 112 answers

I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem

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Christopher Alcumbrack

Information Technology Administrator

Champion Manufacturing Inc.Medical Device, 51-200 employees

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Aircall 9.6

Based on 4 answers

They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.4

Based on 4 answers

This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

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IT Admin

Walter E. Smithe FurnitureRetail, 201-500 employees

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We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.

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Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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Sales Representative

POS supplySolutionsRestaurants, 11-50 employees

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The shared inbox was great and gave our customers an amazing experience.
The lack of integration with our CRM made it tough for our sales reps to organize it.
Connectivity made for a lot of dropped calls.

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 X Series (Formerly Virtual Office) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Aircall Editions & Modules

Edition

Essentials	$30¹
Professional	$50¹
Custom	Contact sales team

per user/per month

Additional Pricing Details

—

Rating Summary

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

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