What users are saying about
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Top Rated
440 Ratings
Top Rated
64 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100
Top Rated
64 Ratings
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Score 7.7 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%
7.2

Aircall

72%
8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6
86%
125 Ratings
8.0
80%
1 Rating

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
7.1
71%
15 Ratings

User templates

8.3
83%
131 Ratings
5.0
50%
1 Rating

Call reports

8.1
81%
171 Ratings
7.7
77%
19 Ratings

Directory of employee names

8.4
84%
187 Ratings
8.3
83%
17 Ratings

Call Management

8.4

8x8 X Series

84%
6.8

Aircall

68%
8x8 X Series ranks higher in 5/5 features

Answering rules

8.3
83%
226 Ratings
8.0
80%
23 Ratings

Call recording

9.2
92%
187 Ratings
8.8
88%
22 Ratings

Call park

7.9
79%
178 Ratings
4.0
40%
1 Rating

Call screening

8.0
80%
167 Ratings
6.6
66%
18 Ratings

Message alerts

8.7
87%
218 Ratings
6.3
63%
19 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
6.9

Aircall

69%
8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6
76%
113 Ratings
N/A
0 Ratings

Audio conferencing

8.2
82%
159 Ratings
6.9
69%
15 Ratings

Video screen sharing

8.7
87%
68 Ratings
N/A
0 Ratings

Instant messaging

8.8
88%
90 Ratings
N/A
0 Ratings

Mobile apps

8.5

8x8 X Series

85%
8.0

Aircall

80%
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
8.0
80%
17 Ratings

Mobile app for Android

8.5
85%
137 Ratings
8.0
80%
14 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 1 area: Likelihood to Recommend
  • Aircall is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
6.9

Aircall

69%
25 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings

Aircall

N/A
0 Ratings

Usability

9.3

8x8 X Series

93%
39 Ratings

Aircall

N/A
0 Ratings

Availability

9.2

8x8 X Series

92%
8 Ratings

Aircall

N/A
0 Ratings

Performance

9.3

8x8 X Series

93%
8 Ratings

Aircall

N/A
0 Ratings

Support Rating

7.3

8x8 X Series

73%
173 Ratings
9.8

Aircall

98%
4 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Aircall

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings

Aircall

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Aircall

N/A
0 Ratings

Product Scalability

8.7

8x8 X Series

87%
6 Ratings

Aircall

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Aircall

N/A
0 Ratings

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
Anonymous | TrustRadius Reviewer

Aircall

Aircall is great for anyone who has multiple team members calling from the same number or a team that needs to call from many different numbers. The way Aircall allows users to organize people and numbers is extremely customizable and efficient. I think just about any business could benefit from using Aircall and highly recommend it!
Anonymous | TrustRadius Reviewer

Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Aircall

  • Make representatives aware of connection, time zone, environment. Having a sense of the customers location will help us to assist the customer
  • Aircall always asks the quality of your call to be able to provide feedback on connection or issues with the app.
  • Aircall is very customizable. You are able to set certain ringtones, play audio through computer and headset, as well as make it your own.
Neesha Melendez | TrustRadius Reviewer

Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Anonymous | TrustRadius Reviewer

Aircall

  • No schedule for bank holidays
  • No feature to update more than one phone line at the same time
  • Admins don't have access to the timeline of a call to see with which agent it rang
  • Missing agent-specific stats when your phone lines are organized in teams
  • If calls are setup to ring to a first group and then a second, if the whole first group is already busy, it does not go to the second group but puts the customer on hold
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Aircall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$0

Aircall Editions & Modules

Edition
Essentials$301
Professional$501
CustomContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Steve Morin | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
Anonymous | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
Steve Morin | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Aircall

Aircall 9.8
Based on 4 answers
We've enjoyed using Aircall so far and have had no issues with it. The platform is easy to use, looks nice, and makes it easy to keep track of everything.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Steve Morin | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
Steve Morin | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
Daniel Bonilla | TrustRadius Reviewer

Aircall

We used to answer phone calls on our fix line when at the office. The quality was very bad but we had in mind that a VOIP solution would be too expensive. When lockdown began last year, I had to redirect calls on my own mobile phone which was not efficient. Also I couldn't receive voicemails, have a history of calls or choose working hours.
Anonymous | TrustRadius Reviewer

Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Jondre Chandler | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Steve Morin | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
Anonymous | TrustRadius Reviewer

Aircall

  • Because of the lack of local partnerships with South African telecoms companies, calls to South Africa is very expensive. This was not originally apparent when opening the Aircall account.
  • Not having the option to display a local South African number in the CLIP, means that people are not always eager to pick up the phone when they see an overseas number ringing.
  • The only positive impact has been the collaborative experience and being able to maintain a virtual office
Nico Labuschagne | TrustRadius Reviewer

Screenshots

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