8x8 X Series (Formerly Virtual Office) vs Aircall | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 207 reviews and ratings

Score 7.2 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Aircall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Aircall

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Aircall

Video conferencing

Audio conferencing

8x8 X Series (Formerly Virtual Office)

Aircall

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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Support line
Shared inboxes
Support
Implementation

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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Cons

The iPhone app is powerful, but clunky.
The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

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Partner

Taylor & Taylor Law Firm, P.A.Law Practice, 1-10 employees

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The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).

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Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 8.6

Based on 5 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 6.7

Based on 45 answers

They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.

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Hallie Gonzales

Secretary

National Care EMSMedical Practice, 51-200 employees

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Aircall 9.5

Based on 2 answers

They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.

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Jeffrey Weist, MSW, LICSW

Co Owner

Center for Child and Family TherapyMental Health Care, 1-10 employees

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We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.

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Verified User

Manager in Customer Service

Media Production Company, 1-10 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

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Medical Office Admin

Community Health PartnersHealth, Wellness and Fitness, 11-50 employees

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The shared inbox was great and gave our customers an amazing experience.
The lack of integration with our CRM made it tough for our sales reps to organize it.
Connectivity made for a lot of dropped calls.

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Verified User

Manager in Sales

Computer Software Company, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

8x8 X Series (Formerly Virtual Office)

Aircall

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