What users are saying about
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317 Ratings
4 Ratings

8x8 X Series (Formerly Virtual Office)

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317 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

Aircall

I think Aircall is suited for any company that needs to manage their phones easily - and especially if that phone is managed by multiple people. Being able to assign a voicemail to a specific user is so handy!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Aircall
6.0
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Aircall
8.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Aircall
8.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Aircall
5.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Aircall
5.0
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Aircall
4.0

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Aircall
5.6
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Aircall
7.0
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Aircall
9.0
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Aircall
4.0
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Aircall
2.0
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Aircall
6.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Aircall
7.9
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Aircall
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Aircall
7.9
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
Aircall
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
Aircall

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Aircall
7.8
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Aircall
7.8
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Aircall

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

Aircall

  • Support line
  • Shared inboxes
  • Support
  • Implementation
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

Aircall

  • The mobile app should have all the same features of the desktop app including being able to add multiple callers to one call.
  • I wish Aircall had texting so we could integrate one phone system with our CRM (HubSpot).
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Aircall

Aircall 9.6
Based on 4 answers
They were prompt, actually listened to what our problems were, and whether or not the product had a solution I felt heard and was responded to honestly.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Aircall

We previously used Grasshopper. It was cumbersome and the web option was not user-friendly. It did incorporate texting but would not integrate with our CRM so we switched to Aircall. Aircall's interface is nicer to use and we are happy with the switch.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Aircall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Aircall

  • The shared inbox was great and gave our customers an amazing experience.
  • The lack of integration with our CRM made it tough for our sales reps to organize it.
  • Connectivity made for a lot of dropped calls.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

Aircall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Aircall Editions & Modules

Edition
Essentials$301
Professional$501
CustomContact sales team
  1. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Aircall
6.6

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Aircall

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Aircall

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Aircall

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Aircall

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Aircall
9.6

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Aircall

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Aircall

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