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301 Ratings
29 Ratings

8x8 X Series (Formerly Virtual Office)

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301 Ratings
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Score 7.3 out of 100
29 Ratings
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Score 8.2 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Amazon Chime

Amazon Chime is a superior alternative to other free video conference/conference call programs. The call and video quality are great, and you can have multiple participants on both video and call. It's well suited for an organization that wants an affordable option for video and conference calls, but may not be appropriate for organizations with limited budgets or those who do very little conferencing.
Emma McCarthy | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.0
Amazon Chime
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.0
Amazon Chime
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.6
Amazon Chime
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Amazon Chime
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Amazon Chime
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.6
Amazon Chime

Call Management

8x8 X Series (Formerly Virtual Office)
7.5
Amazon Chime
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Amazon Chime
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Amazon Chime
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Amazon Chime
Call screening
8x8 X Series (Formerly Virtual Office)
7.2
Amazon Chime
Message alerts
8x8 X Series (Formerly Virtual Office)
7.9
Amazon Chime

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Amazon Chime
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Amazon Chime
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Amazon Chime
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.9
Amazon Chime
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Amazon Chime

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.1
Amazon Chime
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Amazon Chime
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.2
Amazon Chime

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.4
High quality audio
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.8
High quality video
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.6
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.0
Mobile support
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.3

Screen Sharing

8x8 X Series (Formerly Virtual Office)
Amazon Chime
7.7
Desktop sharing
8x8 X Series (Formerly Virtual Office)
Amazon Chime
9.0
Whiteboards
8x8 X Series (Formerly Virtual Office)
Amazon Chime
6.4

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.7
Calendar integration
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.7
Meeting initiation
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.6
Integrates with social media
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.8
Record meetings / events
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.7
Slideshows
8x8 X Series (Formerly Virtual Office)
Amazon Chime
9.0

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.7
Live chat
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.9
Audience polling
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.9
Q&A
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.4

Online Events Security

8x8 X Series (Formerly Virtual Office)
Amazon Chime
9.0
User authentication
8x8 X Series (Formerly Virtual Office)
Amazon Chime
9.3
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
Amazon Chime
8.6
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
Amazon Chime
9.1

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Amazon Chime

  • Pay for only what is used. No long term contracts or upfront payments, comes with a basic feature also which is free of charge which was used in initial testing phases.
  • Unlimited person to person connects—screen share, call, file share, remote control.
  • Tight security management, user control, and admin reporting.
  • Integration with Okta for MFA.
Sumit Bachani | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Updates should be more seamless. I've had to downgrade a few times due to incompatibility with sound drivers, etc.
  • I am all for "Fresh, New Interfaces", etc. but one should always have the option to keep the interface one is used to. You should be able to keep the "Classic Interface" without losing functionality or new features - some of us a re "Creatures of Habit"....
  • I feel that in the last few years there has been an effort to make this more of a "Social Media" interface instead of a CRM with telephone dialer capability. For example, to make a call, one has to scroll all the way down to touch the dialer icon (which is only visible if you open the interface fully - dialer should be available "Front and Center" IMMEDIATELY at the TOP of the interface so you can DIAL the phone.....
Bill R | TrustRadius Reviewer

Amazon Chime

  • I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 19 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 110 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Amazon Chime

Amazon Chime 8.2
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
Anonymous | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
John Mendoza | TrustRadius Reviewer

Amazon Chime

Amazon Chime product stacks up pretty much equal to the other pieces of software that we have used in the past. What drives the use of the software over the others is purely preference. My team has adapted to using this software, and now it has become what they would rather use. The features in the software are all pretty much the same.
Keith Lillico, M.Ed, MBA | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Amazon Chime

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Amazon Chime

  • Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
  • Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
  • I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Amazon Chime

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Amazon Chime
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.5
Amazon Chime

Usability

8x8 X Series (Formerly Virtual Office)
7.9
Amazon Chime

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Amazon Chime

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Amazon Chime

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Amazon Chime
8.2

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Amazon Chime

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Amazon Chime

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