What users are saying about

8x8 X Series vs Amazon Chime

8x8 X Series
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Top Rated
440 Ratings
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Amazon Chime
62 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100

Based on 440 reviews and ratings

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Amazon Chime

62 Ratings
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Score 7.5 out of 100

Based on 62 reviews and ratings

Feature Set Ratings

    Cloud PBX

    8.7

    8x8 X Series

    87%

    Amazon Chime

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.6
    86%
    125 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.8
    98%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.3
    83%
    131 Ratings
    N/A
    0 Ratings

    Call reports

    8.1
    81%
    171 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    187 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Amazon Chime

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    226 Ratings
    N/A
    0 Ratings

    Call recording

    9.2
    92%
    187 Ratings
    N/A
    0 Ratings

    Call park

    7.9
    79%
    178 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    167 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    218 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    8x8 X Series

    83%

    Amazon Chime

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.6
    76%
    113 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    159 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.7
    87%
    68 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    90 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Amazon Chime

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    178 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.5
    85%
    137 Ratings
    N/A
    0 Ratings

    Performance & Compatibility of Online Events Software

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.6

    Amazon Chime

    76%
    Amazon Chime ranks higher in 4/4 features
    Amazon Chime ranks higher in 4/4 features

    High quality audio

    N/A
    0 Ratings
    8.5
    85%
    27 Ratings

    High quality video

    N/A
    0 Ratings
    7.5
    75%
    27 Ratings

    Low bandwidth requirements

    N/A
    0 Ratings
    6.9
    69%
    22 Ratings

    Mobile support

    N/A
    0 Ratings
    7.6
    76%
    22 Ratings

    Screen Sharing

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.2

    Amazon Chime

    82%
    Amazon Chime ranks higher in 2/2 features
    Amazon Chime ranks higher in 2/2 features

    Desktop sharing

    N/A
    0 Ratings
    8.2
    82%
    26 Ratings

    Whiteboards

    N/A
    0 Ratings
    8.1
    81%
    13 Ratings

    Online Meetings / Events

    8x8 X Series

    Feature Set Not Supported
    N/A
    7.4

    Amazon Chime

    74%
    Amazon Chime ranks higher in 5/5 features
    Amazon Chime ranks higher in 5/5 features

    Calendar integration

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Meeting initiation

    N/A
    0 Ratings
    7.6
    76%
    25 Ratings

    Integrates with social media

    N/A
    0 Ratings
    7.6
    76%
    10 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.5
    75%
    24 Ratings

    Slideshows

    N/A
    0 Ratings
    7.1
    71%
    22 Ratings

    Online Events Collaboration

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.0

    Amazon Chime

    80%
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    Live chat

    N/A
    0 Ratings
    8.0
    80%
    22 Ratings

    Audience polling

    N/A
    0 Ratings
    7.8
    78%
    10 Ratings

    Q&A

    N/A
    0 Ratings
    8.1
    81%
    12 Ratings

    Online Events Security

    8x8 X Series

    Feature Set Not Supported
    N/A
    8.6

    Amazon Chime

    86%
    Amazon Chime ranks higher in 3/3 features
    Amazon Chime ranks higher in 3/3 features

    User authentication

    N/A
    0 Ratings
    8.6
    86%
    19 Ratings

    Participant roles & permissions

    N/A
    0 Ratings
    8.5
    85%
    22 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    8.8
    88%
    17 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 1 area: Likelihood to Recommend
    • Amazon Chime is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    266 Ratings
    7.5

    Amazon Chime

    75%
    28 Ratings

    Likelihood to Renew

    9.5

    8x8 X Series

    95%
    14 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    39 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Availability

    9.2

    8x8 X Series

    92%
    8 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Performance

    9.3

    8x8 X Series

    93%
    8 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Support Rating

    7.3

    8x8 X Series

    73%
    173 Ratings
    8.6

    Amazon Chime

    86%
    16 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Amazon Chime

    N/A
    0 Ratings

    Implementation Rating

    8.6

    8x8 X Series

    86%
    12 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Product Scalability

    8.7

    8x8 X Series

    87%
    6 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Amazon Chime

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 X Series

    The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 266 answers on this topic

    Amazon Chime

    Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

    Pros

    8x8 X Series

    • We love the conference calling since many users are working from home.
    • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
    • Being able to take the phones with us using the app on our cell phones is a bonus.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 266 answers on this topic

    Amazon Chime

    • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
    • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
    • UI is clean and easy to navigate around Amazon Chime.
    • Ability to invite outside guests easily using Amazon Chime without any issues.

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    YagneshKumar Patel | TrustRadius Reviewer
    YagneshKumar Patel
    View all 28 answers on this topic

    Cons

    8x8 X Series

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 266 answers on this topic

    Amazon Chime

    • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
    • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
    • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
    • No built-in screen sharing capabilities.

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    Emma McCarthy | TrustRadius Reviewer
    Emma McCarthy
    View all 28 answers on this topic

    Pricing Details

    8x8 X Series

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $12 Per User/Per Month

    8x8 X Series Editions & Modules

    Edition
    8x8 Express$121
    X2$241
    X4$441
    1. Per User/Per Month
    Additional Pricing Details
    —

    Amazon Chime

    General

    Free Trial
    —
    Free/Freemium Version
    —
    Premium Consulting/Integration Services
    —
    Entry-level set up fee?
    No

    Starting Price

    $0

    Amazon Chime Editions & Modules

    Edition
    Meetings - BasicFree
    Meetings - Pro3.002
    Business Calling - Inbound$0.0022163
    Business Calling - OutboundCountry Dependent3
    Business Calling - Receive TextFree4
    Business Calling - Send TextCountry Dependent
    Business Calling - Phone Numbers1.006
    1. none
    2. *per user per day
    3. per minute
    4. US Only
    5. none
    6. per number per month, US Only
    Additional Pricing Details
    *up to $15.00 per user per month

    Likelihood to Renew

    8x8 X Series

    8x8 X Series 9.5
    Based on 14 answers
    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 14 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Usability

    8x8 X Series

    8x8 X Series 9.3
    Based on 39 answers
    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 39 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    8x8 X Series

    8x8 X Series 9.2
    Based on 8 answers
    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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    Daniel Herrera | TrustRadius Reviewer
    Daniel Herrera
    View all 8 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Performance

    8x8 X Series

    8x8 X Series 9.3
    Based on 8 answers
    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 8 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Support Rating

    8x8 X Series

    8x8 X Series 7.3
    Based on 173 answers
    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 173 answers on this topic

    Amazon Chime

    Amazon Chime 8.6
    Based on 16 answers
    They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 16 answers on this topic

    In-Person Training

    8x8 X Series

    8x8 X Series 10.0
    Based on 1 answer
    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 1 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Implementation Rating

    8x8 X Series

    8x8 X Series 8.6
    Based on 12 answers
    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 12 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    8x8 X Series

    8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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    Daniel Bonilla | TrustRadius Reviewer
    Daniel Bonilla
    View all 266 answers on this topic

    Amazon Chime

    Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.

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    Ravinder Beniwal | TrustRadius Reviewer
    Ravinder Beniwal
    View all 28 answers on this topic

    Contract Terms and Pricing Model

    8x8 X Series

    8x8 X Series 7.6
    Based on 8 answers
    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.

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    Jondre Chandler | TrustRadius Reviewer
    Jondre Chandler
    View all 8 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Scalability

    8x8 X Series

    8x8 X Series 8.7
    Based on 6 answers
    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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    Daniel Herrera | TrustRadius Reviewer
    Daniel Herrera
    View all 6 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Professional Services

    8x8 X Series

    8x8 X Series 8.9
    Based on 7 answers
    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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    Steve Morin | TrustRadius Reviewer
    Steve Morin
    View all 7 answers on this topic

    Amazon Chime

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    8x8 X Series

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 266 answers on this topic

    Amazon Chime

    • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
    • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

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    Anonymous | TrustRadius Reviewer
    Verified User
    View all 28 answers on this topic

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