8x8 X Series (Formerly Virtual Office) vs Amazon Chime

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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• Pay for only what is used. No long term contracts or upfront payments, comes with a basic feature also which is free of charge which was used in initial testing phases.
• Unlimited person to person connects—screen share, call, file share, remote control.
• Tight security management, user control, and admin reporting.
• Integration with Okta for MFA.

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• Updates should be more seamless. I've had to downgrade a few times due to incompatibility with sound drivers, etc.
• I am all for "Fresh, New Interfaces", etc. but one should always have the option to keep the interface one is used to. You should be able to keep the "Classic Interface" without losing functionality or new features - some of us a re "Creatures of Habit"....
• I feel that in the last few years there has been an effort to make this more of a "Social Media" interface instead of a CRM with telephone dialer capability. For example, to make a call, one has to scroll all the way down to touch the dialer icon (which is only visible if you open the interface fully - dialer should be available "Front and Center" IMMEDIATELY at the TOP of the interface so you can DIAL the phone.....

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• I would like to see a feature to allow people to pre-register for web-conferencing. There has been at least one incident in which no one showed up to a webinar. I don't know if no one intended to join, if something was wrong with the invitation, or if there was user error on the organizer's end.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• Anytime that my teams do not have to have that frustrating first 5 minutes of a call asked if everyone can hear and are you on, makes life so much better and starts the meeting off on a positive note.
• Knowing that Chime is very reliable, domestic and international, gives me some peace of mind that my teams and I are in good hands. Communication is vital for our business and I feel confident in Chime.
• I would like our company as a whole using the same vendor for online conferences. We constantly try to streamline our vendor list, but I do understand the interface criticism. Amazon has never been known for its design aesthetic and user experience.

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