What users are saying about
8x8 X Series
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Top Rated
440 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 440 reviews and ratings
62 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 62 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Feature Set Ratings
Cloud PBX

8.7
8x8 X Series
87%
Amazon Chime
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Hosted PBX

8.6
86%
125 Ratings
N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
N/A
0 Ratings
User templates

8.3
83%
131 Ratings
N/A
0 Ratings
Call reports

8.1
81%
171 Ratings
N/A
0 Ratings
Directory of employee names

8.4
84%
187 Ratings
N/A
0 Ratings
Call Management

8.4
8x8 X Series
84%
Amazon Chime
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Answering rules

8.3
83%
226 Ratings
N/A
0 Ratings
Call recording

9.2
92%
187 Ratings
N/A
0 Ratings
Call park

7.9
79%
178 Ratings
N/A
0 Ratings
Call screening

8.0
80%
167 Ratings
N/A
0 Ratings
Message alerts

8.7
87%
218 Ratings
N/A
0 Ratings
VoIP system collaboration

8.3
8x8 X Series
83%
Amazon Chime
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 4/4 features
8x8 X Series ranks higher in 4/4 features
Video conferencing

7.6
76%
113 Ratings
N/A
0 Ratings
Audio conferencing

8.2
82%
159 Ratings
N/A
0 Ratings
Video screen sharing

8.7
87%
68 Ratings
N/A
0 Ratings
Instant messaging

8.8
88%
90 Ratings
N/A
0 Ratings
Mobile apps

8.5
8x8 X Series
85%
Amazon Chime
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 2/2 features
8x8 X Series ranks higher in 2/2 features
Mobile app for iOS

8.5
85%
178 Ratings
N/A
0 Ratings
Mobile app for Android

8.5
85%
137 Ratings
N/A
0 Ratings
Performance & Compatibility of Online Events Software

8x8 X Series
Feature Set Not Supported
N/A
7.6
Amazon Chime
76%
Amazon Chime ranks higher in 4/4 features
Amazon Chime ranks higher in 4/4 features
High quality audio

N/A
0 Ratings
8.5
85%
27 Ratings
High quality video

N/A
0 Ratings
7.5
75%
27 Ratings
Low bandwidth requirements

N/A
0 Ratings
6.9
69%
22 Ratings
Mobile support

N/A
0 Ratings
7.6
76%
22 Ratings
Screen Sharing

8x8 X Series
Feature Set Not Supported
N/A
8.2
Amazon Chime
82%
Amazon Chime ranks higher in 2/2 features
Amazon Chime ranks higher in 2/2 features
Desktop sharing

N/A
0 Ratings
8.2
82%
26 Ratings
Whiteboards

N/A
0 Ratings
8.1
81%
13 Ratings
Online Meetings / Events

8x8 X Series
Feature Set Not Supported
N/A
7.4
Amazon Chime
74%
Amazon Chime ranks higher in 5/5 features
Amazon Chime ranks higher in 5/5 features
Calendar integration

N/A
0 Ratings
7.1
71%
22 Ratings
Meeting initiation

N/A
0 Ratings
7.6
76%
25 Ratings
Integrates with social media

N/A
0 Ratings
7.6
76%
10 Ratings
Record meetings / events

N/A
0 Ratings
7.5
75%
24 Ratings
Slideshows

N/A
0 Ratings
7.1
71%
22 Ratings
Online Events Collaboration

8x8 X Series
Feature Set Not Supported
N/A
8.0
Amazon Chime
80%
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
Live chat

N/A
0 Ratings
8.0
80%
22 Ratings
Audience polling

N/A
0 Ratings
7.8
78%
10 Ratings
Q&A

N/A
0 Ratings
8.1
81%
12 Ratings
Online Events Security

8x8 X Series
Feature Set Not Supported
N/A
8.6
Amazon Chime
86%
Amazon Chime ranks higher in 3/3 features
Amazon Chime ranks higher in 3/3 features
User authentication

N/A
0 Ratings
8.6
86%
19 Ratings
Participant roles & permissions

N/A
0 Ratings
8.5
85%
22 Ratings
Confidential attendee list

N/A
0 Ratings
8.8
88%
17 Ratings
Attribute Ratings
- 8x8 X Series is rated higher in 1 area: Likelihood to Recommend
- Amazon Chime is rated higher in 1 area: Support Rating
Likelihood to Recommend

8.3
8x8 X Series
83%
266 Ratings
7.5
Amazon Chime
75%
28 Ratings
Likelihood to Renew

9.5
8x8 X Series
95%
14 Ratings
Amazon Chime
N/A
0 Ratings
Usability

9.3
8x8 X Series
93%
39 Ratings
Amazon Chime
N/A
0 Ratings
Availability

9.2
8x8 X Series
92%
8 Ratings
Amazon Chime
N/A
0 Ratings
Performance

9.3
8x8 X Series
93%
8 Ratings
Amazon Chime
N/A
0 Ratings
Support Rating

7.3
8x8 X Series
73%
173 Ratings
8.6
Amazon Chime
86%
16 Ratings
In-Person Training

10.0
8x8 X Series
100%
1 Rating
Amazon Chime
N/A
0 Ratings
Implementation Rating

8.6
8x8 X Series
86%
12 Ratings
Amazon Chime
N/A
0 Ratings
Contract Terms and Pricing Model

7.6
8x8 X Series
76%
8 Ratings
Amazon Chime
N/A
0 Ratings
Product Scalability

8.7
8x8 X Series
87%
6 Ratings
Amazon Chime
N/A
0 Ratings
Professional Services

8.9
8x8 X Series
89%
7 Ratings
Amazon Chime
N/A
0 Ratings
Likelihood to Recommend
8x8 X Series
The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

Verified User
Manager in Information Technology
Construction Company, 1001-5000 employeesAmazon Chime
Amazon Chime is a perfect solution for conducting interviews with external candidates. It does not require installation of any additional software for the end user, and sending a meeting to internal parties and external users is quite simple. It also allows testing, where an external user can test before joining to ensure there are no issues before a meeting/interview begin. For ad-hoc or recurring meetings, there are better solutions.

Verified User
Administrator in Information Technology
Aviation & Aerospace Company, 10,001+ employeesPros
8x8 X Series
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesAmazon Chime
- Chat tools, video calls, on spot meeting invite[s] easy to create and use.
- Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
- UI is clean and easy to navigate around Amazon Chime.
- Ability to invite outside guests easily using Amazon Chime without any issues.
Software Support Engineer
ProfitSword, LLCHospitality, 51-200 employees
Cons
8x8 X Series
- App improvement - connectivity issues
- Base level training - new employee handbook/training
- Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
- Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employeesAmazon Chime
- More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
- You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
- The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
- No built-in screen sharing capabilities.
Enrollment and Eligibility Program Manager
MetrixIQInformation Technology and Services, 11-50 employees
Pricing Details
8x8 X Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 Per User/Per Month
8x8 X Series Editions & Modules
Edition
8x8 Express | $121 |
---|---|
X2 | $241 |
X4 | $441 |
- Per User/Per Month
Additional Pricing Details
—Amazon Chime
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$0
Amazon Chime Editions & Modules
Edition
Meetings - Basic | Free |
---|---|
Meetings - Pro | 3.002 |
Business Calling - Inbound | $0.0022163 |
Business Calling - Outbound | Country Dependent3 |
Business Calling - Receive Text | Free4 |
Business Calling - Send Text | Country Dependent |
Business Calling - Phone Numbers | 1.006 |
- none
- *per user per day
- per minute
- US Only
- none
- per number per month, US Only
Additional Pricing Details
*up to $15.00 per user per monthLikelihood to Renew
8x8 X Series
8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
IT specialist
CHCMedical Practice, 201-500 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Usability
8x8 X Series
8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Verified User
Professional in Sales
Telecommunications Company, 11-50 employeesAmazon Chime
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series
8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Performance
8x8 X Series
8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
IT specialist
CHCMedical Practice, 201-500 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series
8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesAmazon Chime
Amazon Chime 8.6
Based on 16 answers
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.

Verified User
Employee in Marketing
Marketing & Advertising Company, 1-10 employeesIn-Person Training
8x8 X Series
8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
IT specialist
CHCMedical Practice, 201-500 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 X Series
8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
IT specialist
CHCMedical Practice, 201-500 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
IT Manager
BBJ LinenEvents Services, 201-500 employees
Amazon Chime
Our reason for the selection of Amazon Chime was a client recommendation. In a comparison of other competitor's products, Amazon Chime provides similar functionality and features. From a pricing perspective, you may opt for pay-per-use pricing which could be confusing for some users. There are also basic and Pro subscription plans depending upon what you need. We did a free trial for 30 days and then procured a few accounts for internal and external use.
Sr. Consultant
UnitedLexLegal Services, 1001-5000 employees
Contract Terms and Pricing Model
8x8 X Series
8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
adjust for you.
Sr.Telecom Manager
Acer America Corp.Computer Hardware, 5001-10,000 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Scalability
8x8 X Series
8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Professional Services
8x8 X Series
8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
IT specialist
CHCMedical Practice, 201-500 employees
Amazon Chime
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series
- 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
- The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
- Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

Verified User
Team Lead in Customer Service
Financial Services Company, 51-200 employeesAmazon Chime
- The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
- Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.

Verified User
Team Lead in Sales
Computer Software Company, 51-200 employees