8x8 X Series (Formerly Virtual Office) vs Avaya OneCloud UCaaS | TrustRadius

What users are saying about

Score 7.3 out of 10

Based on 301 reviews and ratings

Score 7.9 out of 10

Based on 20 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

Mobile app for iOS

Mobile app for Android

Pros

Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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Project Manager

Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees

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Works well with laptops.
Historical call data.
Conferencing.

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Adriane Carter-Lovell

Customer Support Mgr

CeridianConsumer Services, 10,001+ employees

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Cons

Updates should be more seamless. I've had to downgrade a few times due to incompatibility with sound drivers, etc.
I am all for "Fresh, New Interfaces", etc. but one should always have the option to keep the interface one is used to. You should be able to keep the "Classic Interface" without losing functionality or new features - some of us a re "Creatures of Habit"....
I feel that in the last few years there has been an effort to make this more of a "Social Media" interface instead of a CRM with telephone dialer capability. For example, to make a call, one has to scroll all the way down to touch the dialer icon (which is only visible if you open the interface fully - dialer should be available "Front and Center" IMMEDIATELY at the TOP of the interface so you can DIAL the phone.....

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Benefits Consultant - Independent Contractor

American Veterans AidConsumer Services, 11-50 employees

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The dialing feature was constantly crashing and did not work for a while.
Sometimes when answering a call, the feature crashes with no apparent reason.

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Verified User

Analyst in Corporate

Aviation & Aerospace Company, 10,001+ employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.5

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 19 answers

The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.

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Technical Specialist

Peak Dental ServicesHospital & Health Care, 201-500 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.7

Based on 110 answers

I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem

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Christopher Alcumbrack

Information Technology Administrator

Champion Manufacturing Inc.Medical Device, 51-200 employees

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Avaya OneCloud UCaaS 8.1

Based on 5 answers

We have a really good contact with an Avaya engineer who helps us every time we need him to.

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Universidad de les Illes BalearsHigher Education, 501-1000 employees

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Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.3

Based on 4 answers

This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.

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President

HOME WEALTH FINANCIALInsurance, 1-10 employees

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Verified User

Engineer in Information Technology

Non-Profit Organization Management Company, 501-1000 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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Sales Representative

POS supplySolutionsRestaurants, 11-50 employees

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By reducing human error and making it faster to dial numbers I can get more work done.

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Front Line Account Manager

SofterWare, IncComputer Software, 51-200 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

8x8 X Series (Formerly Virtual Office)

Avaya OneCloud UCaaS

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