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301 Ratings

8x8 X Series (Formerly Virtual Office)

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301 Ratings
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Score 7.3 out of 100
20 Ratings
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Score 7.9 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Avaya OneCloud UCaaS

We are very happy with the quality of the webcam and the possibility of renting them for just a year due to the COVID emergency. Avaya OneCloud UCaaS is very quickly improving its functions for a better user experience. The Equinox server seems, with all the improvement of the last few month, like an old technology now.
Ariane Cuche | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.0
Avaya OneCloud UCaaS
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.0
Avaya OneCloud UCaaS
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.6
Avaya OneCloud UCaaS
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Avaya OneCloud UCaaS
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Avaya OneCloud UCaaS
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.6
Avaya OneCloud UCaaS

Call Management

8x8 X Series (Formerly Virtual Office)
7.5
Avaya OneCloud UCaaS
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Avaya OneCloud UCaaS
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Avaya OneCloud UCaaS
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Avaya OneCloud UCaaS
Call screening
8x8 X Series (Formerly Virtual Office)
7.2
Avaya OneCloud UCaaS
Message alerts
8x8 X Series (Formerly Virtual Office)
7.9
Avaya OneCloud UCaaS

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.2
Avaya OneCloud UCaaS
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Avaya OneCloud UCaaS
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Avaya OneCloud UCaaS
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.9
Avaya OneCloud UCaaS
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Avaya OneCloud UCaaS

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.1
Avaya OneCloud UCaaS
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Avaya OneCloud UCaaS
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.2
Avaya OneCloud UCaaS

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • Works well with laptops.
  • Historical call data.
  • Conferencing.
Adriane Carter-Lovell | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Updates should be more seamless. I've had to downgrade a few times due to incompatibility with sound drivers, etc.
  • I am all for "Fresh, New Interfaces", etc. but one should always have the option to keep the interface one is used to. You should be able to keep the "Classic Interface" without losing functionality or new features - some of us a re "Creatures of Habit"....
  • I feel that in the last few years there has been an effort to make this more of a "Social Media" interface instead of a CRM with telephone dialer capability. For example, to make a call, one has to scroll all the way down to touch the dialer icon (which is only visible if you open the interface fully - dialer should be available "Front and Center" IMMEDIATELY at the TOP of the interface so you can DIAL the phone.....
Bill R | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • The dialing feature was constantly crashing and did not work for a while.
  • Sometimes when answering a call, the feature crashes with no apparent reason.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 19 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 110 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

Avaya OneCloud UCaaS

Avaya OneCloud UCaaS 8.1
Based on 5 answers
We have a really good contact with an Avaya engineer who helps us every time we need him to.
Ariane Cuche | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

I selected 8X8 because of the ease of using the VOIP system. Lot's of great features like adding additional phones from another location and to have all the phone answering options. However, the answering options are not user friendly and I normally need to call customer service. The voice quality is normally good.
John Mendoza | TrustRadius Reviewer

Avaya OneCloud UCaaS

Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Avaya OneCloud UCaaS

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

Avaya OneCloud UCaaS

  • By reducing human error and making it faster to dial numbers I can get more work done.
Nikkii Kashub | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avaya OneCloud UCaaS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Avaya OneCloud UCaaS
7.6

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.5
Avaya OneCloud UCaaS

Usability

8x8 X Series (Formerly Virtual Office)
7.9
Avaya OneCloud UCaaS

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Avaya OneCloud UCaaS

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Avaya OneCloud UCaaS

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Avaya OneCloud UCaaS
8.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Avaya OneCloud UCaaS

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Avaya OneCloud UCaaS

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