<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
388 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
890 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
388 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.4 out of 100

BlueJeans Meetings

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
890 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

Aside from the Senior Social Hour, I also use video conferencing to host networking meetings with other business owners. Most businesses use Zoom and they want to use Zoom. While I like to promote using Bluejeans, many business owners struggle to use it. I have to admit, the consistency of performance on Zoom is much better. One of my seniors has to change his audio settings every time he joins BlueJeans. He gets a bit annoyed, but knows this is the tool I prefer. I created a video SHOWING Seniors how to log into Bluejeans (including written directions) as Bluejeans just provides a basic tutorial. Seniors must be shown how to do something in real time for them to learn a new skill. They get frustrated and mentally shutdown if they don't understand how something works.
Amy Miller | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans Meetings
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
BlueJeans Meetings
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
BlueJeans Meetings
User templates
8x8 X Series (Formerly Virtual Office)
7.2
BlueJeans Meetings
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans Meetings
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.4
BlueJeans Meetings

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
BlueJeans Meetings
Answering rules
8x8 X Series (Formerly Virtual Office)
6.7
BlueJeans Meetings
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
BlueJeans Meetings
Call park
8x8 X Series (Formerly Virtual Office)
7.2
BlueJeans Meetings
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
BlueJeans Meetings
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans Meetings

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans Meetings
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.8
BlueJeans Meetings
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans Meetings
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.9
BlueJeans Meetings
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.9
BlueJeans Meetings

Mobile apps

8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans Meetings
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
BlueJeans Meetings
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.9
BlueJeans Meetings

Performance & Compatibility of Online Events Software

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.1
High quality audio
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.7
High quality video
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.3
Low bandwidth requirements
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
7.1
Mobile support
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.2

Screen Sharing

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.3
Desktop sharing
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.7
Whiteboards
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
7.8

Online Meetings / Events

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.2
Calendar integration
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.4
Meeting initiation
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.6
Integrates with social media
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
6.8
Record meetings / events
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.7
Slideshows
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.4

Online Events Collaboration

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.0
Live chat
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.4
Audience polling
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
7.7
Q&A
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
7.8

Online Events Security

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.1
User authentication
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.3
Participant roles & permissions
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
8.1
Confidential attendee list
8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

  • Easy to use for those who have little technical expertise, especially older participants
  • Support team is helpful and responsive when we have issues or questions
  • Active new feature development has met many of our needs over time
  • Uptime and stability have been good overall and have improved over time
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

BlueJeans Meetings

  • Currently, although the Meeting Moderator can mute the participants' microphones globally, the user has the option to turn their own mic back on. That makes sense for interactive meetings, but is terrible for when you're trying to make a presentation without interruption. It also makes it virtually impossible to record a presentation for later use without interruptions. There should be a setting which allows the moderator to turn off everyone else's microphones and over which they have no control until it's restored to them. Another option would be to have a separate product or setting designed for webinars or other types of meetings where you want to present material without interruption.
  • BlueJeans is terrible at being able to play video for the meeting participants. Yes, you can upload video to BlueJeans, have them convert it and then be able to use it, but that requires that the person doing the presenting have access to the complete back-end of the account. It's time-consuming and a bad idea from a security standpoint. The new "play video with audio" feature helps, but it's glitchy. Sometimes it won't allow you to hide the controls of the presenter from view of the users. There needs to be a way to natively play video from within the app. (Your competitors have this.)
  • There's a similar problem with playing live music over BlueJeans. I assume that because it was originally designed for business meetings, an environment where you want the audio to "hunt" for the strongest sound - presumably the voice of the person speaking that you want to be heard. However, in practice, if you try to have someone play a guitar and sing (for example), sometimes it suppresses the instrument and sometimes it suppresses the vocals as it tries to determine which of these two competing things to prioritize. The recent change to make it possible to turn off the background noise suppression on a meeting by meeting basis is a good step, but we still find it doesn't work very well.
  • There's currently no good way to play an audio recording for participants. (This is similar to the video problem.) If you do it as a screen share of a media app playing the audio, the sound levels are very low and sometimes muddy. You can "fake the system into doing it" by converting the audio file to a video and uploading the video, but why should we have to go to all of that effort just to play an audio clip?
Robert Chatten | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 7.1
Based on 23 answers
I have used many other competing platforms platforms; however, despite the fact that BlueJeans lacks certain features others offer, familiarity, ease of use, and several things BlueJeans does better than others mean that I will stick to BlueJeans. Further, whenever I have faced a problem, I have found BlueJeans support excellent overall; no lengthy wait to understand and resolve an issue. Good product, great support, BOTH TESTED OVER TIME; I do not have an incentive to move to another platform.
Anonymous | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 8.1
Based on 205 answers
I don't have much experience of joining a meeting from an attendee of someone else's. As for joining a meeting I've created, it's very easy. For recurring meetings, I find the meeting in my list, and if it's near the time to start, there will be a "Join" button, and I just push that. After that, it gives me the options for joining -- video, audio, phone, screen share only. It remembers my previous choices, so mostly I just can click by that. As for attendees joining, there do seem to be connection problems from time to time and people have to log off and come back on, but we had that trouble with GoToMeeting also. Being able to mute attendees is much better in BlueJeans. When we had GoToMeeting, I constantly had problems with people joining by phone incorrectly, such that they didn't even show up in the meeting list and thus I couldn't mute them when needed.
J Lee Harshbarger | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 9.7
Based on 11 answers
I have to give this a 10 rating as we have never had issues with availability. Now "quality" is a different subject
Anonymous | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 7.8
Based on 11 answers
This has been a continual issue with our organization. We are a IP/H323 infrastructure so we integrate BlueJeans via the IP/H323 connections to the cloud. We still have inconsistent results with calls. Some work without issue and some calls are horribly choppy and at times freeze. If I have one complaint or reason to seek out a different competitor its this
Anonymous | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.3
Based on 111 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 8.7
Based on 25 answers
In all these years, there has been ONE instance when a problem I pointed out (with screenshots, no less) was DENIED. That apart, though there have been a few instances where there has been a delay in resolution (more to do with offering new features), I have NEVER felt frustrated about help not being on hand when I needed it most.
Vipin Khanna | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

BlueJeans Meetings

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

BlueJeans Meetings

BlueJeans Meetings 9.0
Based on 3 answers
It is straight forward and easy to understand
Marcus Manderson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.4
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 7.6
Based on 34 answers
For me its a simple video conferencing call tool, and implementation is simply setup user account give quick tutorial during the newhire orientation faze and then the user is good to go. There is not much you need to do to get this operational. sure if you want more security there are a couple extra steps but overall simply
Anonymous | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

BlueJeans Meetings

I have extensive experience with multiple meeting platforms, starting with enterprise-class platforms such as GoToMeeting and WebEx, and more accessible commercial products including Zoom, Slack, Microsoft Teams, Google Hangouts (or whatever they're calling it this month), and many others.
From my perspective, BlueJeans blows the doors off every competitor I have looked at or used, except in the area of video quality (which I previously discussed). Even there, video quality is high enough that it is not even close to being a deal-breaker for me.
As a former enthusiastic user and advocate/evangelist for Zoom, I can easily say that the deciding factors that drew me to BlueJeans come down to three words: Value, Credibility, and Security.
Chris Vacano | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

BlueJeans Meetings

BlueJeans Meetings 6.2
Based on 7 answers
I believe BlueJeans is easy to scale, but we have a different business model that requires a more central scheduling need. Most vendors operate on an enterprise wide environment with a one to one licensing. We have a centralized group of video administrators and schedulers that do the majority of the scheduling for multiple departments. Because we are a centralized scheduling group we need shared access to on schedule not multiple users delegating access to one another. I.E. if I have 5 schedulers, under the current licensing they would each have individual accounts and delegating those accounts to one another. So when receiving a support call they have to search 5 individual schedules to make changes to meetings. This I think is a valid need even for smaller businesses that just have a few schedulers for the rest of the groups. It would be easier if it scaled within the individual accounts
Anonymous | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

BlueJeans Meetings

  • Employees are more productive: Not having to drive to the site to deliver the same content that can be delivered over video, meaning more time to do more productive things than sit on the motorway for an hour or two.
  • Has helped keep business going during the ongoing pandemic, no more canceled meetings, just schedule a video call over BlueJeans.
  • Referring back to point one, money has been saved through not having to send people to site, along with the environmental savings from reduced travel.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

BlueJeans Meetings

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

BlueJeans Meetings Editions & Modules

Edition
Bluejeans Standard$9.991
Bluejeans Pro$13.992
Bluejeans Enterprise$16.663
Gateway for Teams - Per Room Plan$99.004
Bluejeans Enteprise PlusContact sales
  1. per host/per month
  2. perhost/per month
  3. per host/per month
  4. *per month
  5. none
Additional Pricing Details
*Custom pricing for more than 20 rooms. Discount available for annual plans.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
BlueJeans Meetings
8.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.7
BlueJeans Meetings
7.1

Usability

8x8 X Series (Formerly Virtual Office)
7.5
BlueJeans Meetings
8.1

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
BlueJeans Meetings
9.7

Performance

8x8 X Series (Formerly Virtual Office)
8.1
BlueJeans Meetings
7.8

Support Rating

8x8 X Series (Formerly Virtual Office)
4.3
BlueJeans Meetings
8.7

Online Training

8x8 X Series (Formerly Virtual Office)
BlueJeans Meetings
9.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.4
BlueJeans Meetings
7.6

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
BlueJeans Meetings
6.2

Add comparison