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178 Ratings

8x8 X Series (Formerly Virtual Office)

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178 Ratings
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Score 7.4 out of 101
4 Ratings
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Score 8 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

BroadSoft UC-One

UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
BroadSoft UC-One
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
BroadSoft UC-One
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.2
BroadSoft UC-One
User templates
8x8 X Series (Formerly Virtual Office)
6.7
BroadSoft UC-One
Call reports
8x8 X Series (Formerly Virtual Office)
7.7
BroadSoft UC-One
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.6
BroadSoft UC-One

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
BroadSoft UC-One
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
BroadSoft UC-One
Call recording
8x8 X Series (Formerly Virtual Office)
8.8
BroadSoft UC-One
Call park
8x8 X Series (Formerly Virtual Office)
8.1
BroadSoft UC-One
Call screening
8x8 X Series (Formerly Virtual Office)
8.5
BroadSoft UC-One
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
BroadSoft UC-One

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.7
BroadSoft UC-One
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.3
BroadSoft UC-One
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.1
BroadSoft UC-One

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
BroadSoft UC-One
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
BroadSoft UC-One
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
BroadSoft UC-One

Pros

8x8 X Series (Formerly Virtual Office)

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

BroadSoft UC-One

  • Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
  • Easy to use interface that is similar to other messenger applications/phone applications.
  • Low impact on system performance when in use.
No photo available

Cons

8x8 X Series (Formerly Virtual Office)

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

BroadSoft UC-One

  • Mobile App Chats do not always sync to the PC application.
  • Switching from WiFi to Cellular on mobile applications typically drops the call.
  • Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.
No photo available

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.0
Based on 27 answers
I have used their support a few times and found they respond quickly to resolve my problem. They handled every problem I had. If I had questions setting up their service again customer support walked me through. It was easy to add a lines and order new products if need be. Their sales team is very helpful and quick to respond.
Jeffrey Weist, MSW, LICSW profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

BroadSoft UC-One

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

BroadSoft UC-One

Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

BroadSoft UC-One

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We broke even.
  • After the initial trial I switched to another service that was more friendly towards non-profits in that they offered discounts and other perks.
  • I just wish I would have had other options to choose from initially without having to be auto enrolled, then cancel the service and go out and find an alternative that worked for us.
No photo available

BroadSoft UC-One

  • The services as a whole are a better feature set for a better price.
  • The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
  • Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.
No photo available

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

BroadSoft UC-One

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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