8x8 X Series (Formerly Virtual Office) vs BroadSoft UC-One | TrustRadius

What users are saying about

Score 7.4 out of 10

Based on 178 reviews and ratings

Score 8 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

BroadSoft UC-One

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

BroadSoft UC-One

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

BroadSoft UC-One

Video conferencing

Audio conferencing

8x8 X Series (Formerly Virtual Office)

BroadSoft UC-One

Mobile app for iOS

Mobile app for Android

Pros

8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.

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Verified User

Administrative Assistant in Customer Service

Financial Services Company, 11-50 employees

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Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
Easy to use interface that is similar to other messenger applications/phone applications.
Low impact on system performance when in use.

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Verified User

Technician in Information Technology

Telecommunications Company, 1-10 employees

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Cons

Virtual Office Desktop could be more intuitive for first time user.
Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.

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Verified User

Manager in Information Technology

Business Supplies and Equipment Company, 51-200 employees

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Mobile App Chats do not always sync to the PC application.
Switching from WiFi to Cellular on mobile applications typically drops the call.
Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

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Verified User

Technician in Information Technology

Telecommunications Company, 1-10 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 8.4

Based on 7 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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Usability

8x8 X Series (Formerly Virtual Office) 8.5

Based on 5 answers

The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.

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IT Manager

MedTrainerInternet, 51-200 employees

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Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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Performance

8x8 X Series (Formerly Virtual Office) 7.7

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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Support

8x8 X Series (Formerly Virtual Office) 7.0

Based on 27 answers

I have used their support a few times and found they respond quickly to resolve my problem. They handled every problem I had. If I had questions setting up their service again customer support walked me through. It was easy to add a lines and order new products if need be. Their sales team is very helpful and quick to respond.

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Jeffrey Weist, MSW, LICSW

Co Owner

Center for Child and Family TherapyMental Health Care, 1-10 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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Implementation

8x8 X Series (Formerly Virtual Office) 8.2

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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Alternatives Considered

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.

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Verified User

Executive in Sales

Marketing and Advertising Company, 1-10 employees

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Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.

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Verified User

Technician in Information Technology

Telecommunications Company, 1-10 employees

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Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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Return on Investment

We broke even.
After the initial trial I switched to another service that was more friendly towards non-profits in that they offered discounts and other perks.
I just wish I would have had other options to choose from initially without having to be auto enrolled, then cancel the service and go out and find an alternative that worked for us.

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Verified User

Board Member in Other

Non-Profit Organization Management Company, 1-10 employees

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The services as a whole are a better feature set for a better price.
The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

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Verified User

Technician in Information Technology

Telecommunications Company, 1-10 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

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