What users are saying about
8x8 X Series (Formerly Virtual Office)
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317 Ratings
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Based on 317 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Agency Owner
Raspopovich Agency, LLCInsurance, 1-10 employees
BroadSoft UC-One
UC-One is an extremely versatile app that works well in literally a single user shop, or a multi-hundred user company - especially for those who need mobility options to conduct business properly. With its built-in collaboration features, built-in softphone, and just general instant messaging features it allows you to work literally anywhere you have an internet connection. It is also handy in case there are onsite issues preventing you from using your hard phone (such as power or internet issues) where your cellphone will allow you to continue to work.

Verified User
Technician in Information Technology
Telecommunications Company, 1-10 employeesFeature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
BroadSoft UC-One
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
BroadSoft UC-One
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
BroadSoft UC-One
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
BroadSoft UC-One
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
BroadSoft UC-One
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
BroadSoft UC-One
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
BroadSoft UC-One
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
BroadSoft UC-One
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
BroadSoft UC-One
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
BroadSoft UC-One
—
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
BroadSoft UC-One
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
BroadSoft UC-One
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
BroadSoft UC-One
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
BroadSoft UC-One
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
BroadSoft UC-One
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
BroadSoft UC-One
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
BroadSoft UC-One
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
BroadSoft UC-One
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
BroadSoft UC-One
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
BroadSoft UC-One
—
Pros
8x8 X Series (Formerly Virtual Office)
- The control panel is great and gives us full flexibility over how our system is configured.
- The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
- The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
BroadSoft UC-One
- Multiple Platform support; works on PC, Mac, Android, iPhone, iPad (specific app).
- Easy to use interface that is similar to other messenger applications/phone applications.
- Low impact on system performance when in use.

Verified User
Technician in Information Technology
Telecommunications Company, 1-10 employeesCons
8x8 X Series (Formerly Virtual Office)
- The mobile app is good but can be too much at times, almost taking over the phone.
- It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
- The setup for the auto attendant is very intuitive, granted it works well once set up.
- It would be nice if a call placed on hold could be picked up by another extension
Project Manager
Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees
BroadSoft UC-One
- Mobile App Chats do not always sync to the PC application.
- Switching from WiFi to Cellular on mobile applications typically drops the call.
- Caller ID on the iPhone/iPad app only shows the phone number and not the Caller ID information.

Verified User
Technician in Information Technology
Telecommunications Company, 1-10 employeesLikelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Information Technology Administrator
Champion Manufacturing Inc.Medical Device, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
IT Manager
MedTrainerInternet, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
BroadSoft UC-One
Jive as a whole has a better back end user interface, however, BroadSoft UC One far surpasses it in terms of overall functionality. The larger feature set (IM, Softphone [Jive has], collab bridge, etc) makes the slightly less intuitive back end a small ding against the software as a whole. Plus the stability of UC One as a whole is much higher as well.

Verified User
Technician in Information Technology
Telecommunications Company, 1-10 employeesScalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
BroadSoft UC-One
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Sales Representative
POS supplySolutionsRestaurants, 11-50 employees
BroadSoft UC-One
- The services as a whole are a better feature set for a better price.
- The software is much easier to use and administrate than previous offerings on the same platform offering a better customer experience.
- Updates made to the back end are not well communicated and sometimes cause unexpected behavior as a result.

Verified User
Technician in Information Technology
Telecommunications Company, 1-10 employeesPricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
BroadSoft UC-One
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No