8x8 X Series vs. Broadvoice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.8 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Broadvoice
Score 8.7 out of 10
N/A
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
$10
monthly, 12 or 36 months per seat
Pricing
8x8 X SeriesBroadvoice
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
b-hive Standard Seat - Call Paths
$7
per month
b-hive Metered Seat Cloud PBX
$10
per month per user
b-hive Pro Seat - Call Paths
$10
per month
SIP Trunking - Metered
$11
per month per user
SIP Trunking - Unlimited
$17
per month per user
b-hive Standard Seat Cloud PBX
$18
per month per user
b-hive Pro Seat Cloud PBX
$23
per month per user
Contact Center
Contact Sales
Offerings
Pricing Offerings
8x8 X SeriesBroadvoice
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeOptional
Additional DetailsPricing Based on 3 Year Terms
More Pricing Information
Community Pulse
8x8 X SeriesBroadvoice
Considered Both Products
8x8 X Series

No answer on this topic

Broadvoice
Chose Broadvoice
8x8 was not as user friendly in my opinion
Chose Broadvoice
Overall better solution with regard to price, support and flexibility.
Chose Broadvoice
Broadvoice has a very strong offering compared to some of the more well known providers in the Magic Quadrant. In my opinion they offer better support during the implementation process, which is important. They also allow you to schedule ports for a specific time, unlike some …
Top Pros
Top Cons
Features
8x8 X SeriesBroadvoice
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.8
333 Ratings
7% above category average
Broadvoice
8.5
71 Ratings
4% above category average
Hosted PBX8.3188 Ratings8.641 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings8.530 Ratings
User templates8.3208 Ratings00 Ratings
Call reports8.3264 Ratings00 Ratings
Directory of employee names8.8298 Ratings8.358 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
380 Ratings
2% above category average
Broadvoice
8.2
93 Ratings
0% below category average
Answering rules8.9339 Ratings8.479 Ratings
Call recording9.0292 Ratings8.354 Ratings
Call park8.7272 Ratings8.470 Ratings
Call screening7.5258 Ratings8.464 Ratings
Message alerts8.7328 Ratings8.577 Ratings
Business SMS/External Messaging00 Ratings7.731 Ratings
Online Fax00 Ratings8.439 Ratings
Voicemail Transcription00 Ratings7.750 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.8
275 Ratings
6% above category average
Broadvoice
-
Ratings
Video conferencing8.7174 Ratings00 Ratings
Audio conferencing8.4238 Ratings00 Ratings
Video screen sharing9.0120 Ratings00 Ratings
Instant messaging9.0175 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.3
330 Ratings
11% above category average
Broadvoice
7.8
67 Ratings
9% below category average
Mobile app for iOS9.2268 Ratings7.762 Ratings
Mobile app for Android9.5215 Ratings8.035 Ratings
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
8.3
69 Ratings
2% above category average
High quality audio00 Ratings8.168 Ratings
High quality video00 Ratings8.617 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
8.5
14 Ratings
5% above category average
Desktop sharing00 Ratings8.514 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
8.1
11 Ratings
1% above category average
Calendar integration00 Ratings8.38 Ratings
Meeting initiation00 Ratings7.89 Ratings
Record meetings / events00 Ratings8.28 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
7.9
11 Ratings
2% above category average
Live chat00 Ratings7.911 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
8.3
24 Ratings
10% above category average
User authentication00 Ratings8.421 Ratings
Participant roles & permissions00 Ratings8.224 Ratings
Unified Communications Platform and Collaboration
Comparison of Unified Communications Platform and Collaboration features of Product A and Product B
8x8 X Series
-
Ratings
Broadvoice
8.0
30 Ratings
6% above category average
Centralized communications management00 Ratings8.825 Ratings
Team messaging00 Ratings7.814 Ratings
Team document sharing00 Ratings7.66 Ratings
Call and meeting analytics00 Ratings7.816 Ratings
Best Alternatives
8x8 X SeriesBroadvoice
Small Businesses
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.7 out of 10
Nextiva Business Phone Service
Nextiva Business Phone Service
Score 8.9 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
Cisco Unified Communications Manager (Call Manager)
Cisco Unified Communications Manager (Call Manager)
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesBroadvoice
Likelihood to Recommend
8.9
(399 ratings)
9.0
(235 ratings)
Likelihood to Renew
9.9
(24 ratings)
8.5
(15 ratings)
Usability
9.4
(54 ratings)
8.5
(13 ratings)
Availability
9.2
(9 ratings)
8.6
(2 ratings)
Performance
8.9
(9 ratings)
7.3
(2 ratings)
Support Rating
7.7
(139 ratings)
8.5
(14 ratings)
In-Person Training
9.2
(3 ratings)
9.1
(2 ratings)
Online Training
8.8
(3 ratings)
8.5
(2 ratings)
Implementation Rating
9.1
(13 ratings)
7.8
(7 ratings)
Configurability
8.5
(8 ratings)
6.8
(2 ratings)
Contract Terms and Pricing Model
8.1
(9 ratings)
-
(0 ratings)
Ease of integration
9.2
(6 ratings)
-
(0 ratings)
Product Scalability
8.6
(9 ratings)
5.9
(2 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.0
(7 ratings)
9.1
(2 ratings)
Vendor pre-sale
7.0
(7 ratings)
9.1
(2 ratings)
User Testimonials
8x8 X SeriesBroadvoice
Likelihood to Recommend
8x8, Inc.
8x8 is well suited for our small private practice. Even though we are close to each other, it makes managing and transferring calls effortless. Concurrent calls are also a strong suit. Even if two people are logged into the same user account, being able to answer two lines at the same time and flip between devices is a great feature to have.
Read full review
Broadvoice
Broadvoice is knowledgeable about all things phone and fax. When we have a phone that fails they are good about working with us to make sure it is a phone or fax issue not a cable or switch problem. If it is the phone or fax ata they are quick to send out a replacement
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
Read full review
Broadvoice
  • Broadvoice is excellent for customizing/tailoring to a business's specific needs.
  • Tech Support is easy to reach, and provides consistent help.
  • Onboarding new customers is very thorough and supportive. Changing phone systems is overwhelming and time-consuming. Broadvoice makes it as easy as possible with clear expectations and fantastic training.
Read full review
Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
Read full review
Broadvoice
  • When changing users on the URL page there are some steps that can be a bit clunky based on the type of phone you're using.
  • Separating users devices into multiple locations inside the URL is nice but you're not able to move those users around if they do change spots in the company.
  • For some reason within the b-hive mobile app if I miss a call and then go into the app to check the call and exit the app I still show a notification icon constantly. It seems to be related to the the Chat portion of the app. If you go to that part of the app and refresh when you exit the app the notification icon is gone.
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Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Broadvoice
Broadvoice is an ideal value. It's not the best possible IP based phone system but it's easily one of the best options if cost is a factor. We got a capable and easy to use product while lowering our costs, a total win-win.
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Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
Read full review
Broadvoice
Broadvoice has been a great investment so far! Its system allows you to easily handle multiple lines & provides you with many useful, easy-to-use, features. It delivers faxes right to your email inbox, how much easier can it get? Through their app, it enables you to easily determine if the call is business or personal related. And you are able to answer calls no matter where you are
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Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Broadvoice
AWAYS available to assist when I call. I could not be happier about that!
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Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Broadvoice
Any issues are usually overcome fairly quickly. We don't utilize reports offered by the system - we are a small company and the monitoring that would provide is just not something we would utilize.
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Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Broadvoice
Laura H. our Service Coordinator was exceptionally helpful when the inevitable hiccups occurred along the way. She calmly sought out solutions that kept the project moving so that we could meet our move-out/move-in deadlines. Also, their 24/7 Business Support line is staffed with knowledgeable people that answer my questions quickly and accurately.
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In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Broadvoice
The in-person was done by phone and was GREAT!
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Online Training
8x8, Inc.
online (video) training is good. No issues.
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Broadvoice
Overcame obstacles of everyone being in different places. Trainer was excellent (do not remember her name!). Open to all questions no matter how technical. The feedback from my colleagues were they were happy
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Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Broadvoice
It was straightforward to set up. The phone was delivered prior to installation. The script and routing of calls were established prior to installation as well. The on-site technician installed each phone and offered training to anyone who asked. The main setup for hours, calls, and extensions was already set up via online meeting, making the phone install on-site a seamless experience.
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Alternatives Considered
8x8, Inc.
Hands down 8x8 is superior to the Spectrum Ring Central that we had tried. Interestingly, they supplied the same phone hardware but were unable to suggest an adapter for wifi for the phones. Cost wise very similar but customer experience very different. Above all else, the quality of customer service has made all the difference
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Broadvoice
Broadvoice has many more features that are very useful for everyone in the office. Can also go online to find some help tips if they are needed. Also, good customer service, or help from our IT guys that can answer questions we have because they installed the system. Again, I go back to the "park" system that works so much better than just putting a call on hold.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Broadvoice
Did not assist in the purchase of this system.
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Scalability
8x8, Inc.
8x8 100% suits Business needs to connect with from anywhere and everywhere. The Softphone features is very light and very easy to use also very reliable with Zero Downtime. Can also be set personal Voicemail over softphone at anytime and logs everything is very easy to find.
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Broadvoice
Giving a neutral answer as this is something we do not need and therefore do not utilize.
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Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Broadvoice
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Broadvoice
  • We have pretty much cut our phone service bill in half compared to our previous provider.
  • The reliability of the system has reduced downtime to null.
  • Communication, communication, communication is a must for any organization. Broadvoice has met all our expectations plus. Well worth the investment.
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ScreenShots

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.