What users are saying about
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Top Rated
460 Ratings
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Top Rated
174 Ratings

8x8 X Series

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Top Rated
460 Ratings
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Score 8.2 out of 100

Bullhorn ATS & CRM

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Top Rated
174 Ratings
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Score 7.2 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Bullhorn ATS & CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.1
    81%
    129 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.1
    81%
    138 Ratings
    N/A
    0 Ratings

    Call reports

    7.9
    79%
    176 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    195 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Bullhorn ATS & CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.2
    82%
    235 Ratings
    N/A
    0 Ratings

    Call recording

    9.1
    91%
    195 Ratings
    N/A
    0 Ratings

    Call park

    8.0
    80%
    183 Ratings
    N/A
    0 Ratings

    Call screening

    8.1
    81%
    175 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    227 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Bullhorn ATS & CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    118 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.3
    83%
    166 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.8
    88%
    72 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.9
    89%
    99 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Bullhorn ATS & CRM

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    184 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    142 Ratings
    N/A
    0 Ratings

    Recruiting / ATS

    8x8 X Series

    Feature Set Not Supported
    N/A
    6.4

    Bullhorn ATS & CRM

    64%
    Bullhorn ATS & CRM ranks higher in 15/15 features

    Job Requisition Management

    N/A
    0 Ratings
    6.6
    66%
    51 Ratings

    Company Website Posting

    N/A
    0 Ratings
    5.7
    57%
    43 Ratings

    Publish to Social Media

    N/A
    0 Ratings
    7.5
    75%
    23 Ratings

    Job Search Site Posting

    N/A
    0 Ratings
    6.3
    63%
    28 Ratings

    Customized Application Form

    N/A
    0 Ratings
    4.8
    48%
    34 Ratings

    Resume Management

    N/A
    0 Ratings
    7.2
    72%
    52 Ratings

    Duplicate Candidate Prevention

    N/A
    0 Ratings
    6.2
    62%
    50 Ratings

    Candidate Search

    N/A
    0 Ratings
    6.9
    69%
    52 Ratings

    Applicant Tracking

    N/A
    0 Ratings
    7.2
    72%
    52 Ratings

    Collaboration

    N/A
    0 Ratings
    6.3
    63%
    47 Ratings

    Task Creation and Delegation

    N/A
    0 Ratings
    6.5
    65%
    46 Ratings

    Email Templates

    N/A
    0 Ratings
    6.7
    67%
    49 Ratings

    User Permissions

    N/A
    0 Ratings
    6.2
    62%
    43 Ratings

    Notifications and Alerts

    N/A
    0 Ratings
    5.8
    58%
    46 Ratings

    Reporting

    N/A
    0 Ratings
    5.8
    58%
    46 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 4 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Support Rating

    Likelihood to Recommend

    8.2

    8x8 X Series

    82%
    275 Ratings
    6.6

    Bullhorn ATS & CRM

    66%
    74 Ratings

    Likelihood to Renew

    9.8

    8x8 X Series

    98%
    14 Ratings
    5.3

    Bullhorn ATS & CRM

    53%
    13 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    40 Ratings
    6.7

    Bullhorn ATS & CRM

    67%
    6 Ratings

    Availability

    9.4

    8x8 X Series

    94%
    8 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Performance

    9.5

    8x8 X Series

    95%
    8 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings
    1.3

    Bullhorn ATS & CRM

    13%
    20 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Implementation Rating

    9.1

    8x8 X Series

    91%
    12 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Ease of integration

    9.3

    8x8 X Series

    93%
    4 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Product Scalability

    9.0

    8x8 X Series

    90%
    6 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Vendor post-sale

    9.1

    8x8 X Series

    91%
    4 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Vendor pre-sale

    9.5

    8x8 X Series

    95%
    4 Ratings

    Bullhorn ATS & CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 x series is great for a small business like mine where instead of hiring someone to be on the phone all day I can take it with me and use it on the go and it saves me a lot of money. 8x8 X Series is also great to use with your personal phone using the app and helps differentiate personal incoming calls from business calls. I highly recommend this service.
    Read full review

    Bullhorn

    For recruitment businesses there really is no better tool out there. Bullhorn ATS & CRM integrates flawlessly with other software making it less work for consultants in having lots of different tabs open at once. In addition to this, the support team are fantastic they are quick to assist in fixing issues should they arise. I accidentally deleted a lot of tasks which are essentially diary reminders and leads which upset the sales floor as you can imagine. it was a quick fix for this to be undone quickly and without issue. Day to day, adding a candidate is as easy as dragging and dropping a document in either PDF or word format. the system pics up duplicates quickly also ensuring the system is not clogged up with lots of the same information.
    Read full review

    Pros

    8x8, Inc.

    • Quality of phone calls/service is outstanding. Few dropped calls, crystal clear conversations
    • Desktop app interacts seamlessly with physical desktop phones
    • Mobile app is seamless as well, syncing with the desktop rapidly and accurately
    • The service provides many, many options and controls for users and admins
    Read full review

    Bullhorn

    • It provides the contact details of a candidate relevant to the job. All details are with a user-friendly interface that anyone can use the application.
    • The specific details given by Bullhorn ATS & CRM are unbelievable. One place and you can make a decision about hiring or not hiring.
    • The messaging automation feature again helps to save our time.
    Read full review

    Cons

    8x8, Inc.

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Read full review

    Bullhorn

    • Reporting: out of the box reporting is not very detailed or easy to navigate. In order to get better detailed and specific reports, you either need their Canvas product or pay for a 3rd party vendor.
    • Customization: will get better with NOVO Experience update, but many users still don't have it. Right now many fields and order are not customizable
    • Many features Bullhorn can do are not apparent to the user, often times you have to call in the figure things out.
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Bullhorn ATS & CRM

    Starting Price

    $99 per month per user

    Editions & Modules

    Bullhorn ATS & CRM editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Contact Bullhorn for pricing information

      Likelihood to Renew

      8x8, Inc.

      Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
      Read full review

      Bullhorn

      We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
      Read full review

      Usability

      8x8, Inc.

      Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
      Read full review

      Bullhorn

      It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
      Read full review

      Reliability and Availability

      8x8, Inc.

      In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
      Read full review

      Bullhorn

      No answers on this topic

      Performance

      8x8, Inc.

      No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
      Read full review

      Bullhorn

      No answers on this topic

      Support Rating

      8x8, Inc.

      I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
      Read full review

      Bullhorn

      It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?). I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks
      Read full review

      In-Person Training

      8x8, Inc.

      The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
      Read full review

      Bullhorn

      No answers on this topic

      Implementation Rating

      8x8, Inc.

      None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
      Read full review

      Bullhorn

      No answers on this topic

      Alternatives Considered

      8x8, Inc.

      The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
      Read full review

      Bullhorn

      I am a strong believer that Bullhorn has improved nicely over the years. You do not have to be a technical guru in order to use 99.9% of the functions. It really is a one-stop shop. You are able to edit and make changes as you go to have more of a positive impact on your business needs.
      Read full review

      Contract Terms and Pricing Model

      8x8, Inc.

      At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
      adjust for you.
      Read full review

      Bullhorn

      No answers on this topic

      Scalability

      8x8, Inc.

      We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
      Read full review

      Bullhorn

      No answers on this topic

      Professional Services

      8x8, Inc.

      PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
      Read full review

      Bullhorn

      No answers on this topic

      Return on Investment

      8x8, Inc.

      • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
      • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
      • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
      Read full review

      Bullhorn

      • Bullhorn has helped with the standardization of data which allows us to track our high, low and in between individuals. It allows for corporate bench marks to be tracked. It also allows for a closer look at all of the data points to make decisions versus making decisions based on perceptions. The data has definitely helped us make better business decisions because of the reporting capabilities.
      • Bullhorn has some great marketplace partners and additional products like VMS Access that help with your VMS clients. This is a real time saver.
      Read full review

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