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Top Rated
386 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
386 Ratings
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Score 7.3 out of 100
141 Ratings
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Score 7.1 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Bullhorn ATS & CRM

Bullhorn is only appropriate for staffing/recruiting agencies, or internal corporate recruiters. It is made to track jobs, candidates, placements, and is not well suited for any other scenario. Bullhorn integrates with other, more robust software for sales and leads gen, but itself is not a sales or lead gen tool. Bullhorn works best when you integrate with the other services you're already using, like your background screening vendor, phone service, or other analytics tools.
Ingrid Reyes | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
Bullhorn ATS & CRM
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
Bullhorn ATS & CRM
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Bullhorn ATS & CRM
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Bullhorn ATS & CRM
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Bullhorn ATS & CRM
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.2
Bullhorn ATS & CRM

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Bullhorn ATS & CRM
Answering rules
8x8 X Series (Formerly Virtual Office)
6.8
Bullhorn ATS & CRM
Call recording
8x8 X Series (Formerly Virtual Office)
8.6
Bullhorn ATS & CRM
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Bullhorn ATS & CRM
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Bullhorn ATS & CRM
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Bullhorn ATS & CRM

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Bullhorn ATS & CRM
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.7
Bullhorn ATS & CRM
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Bullhorn ATS & CRM
Video screen sharing
8x8 X Series (Formerly Virtual Office)
8.0
Bullhorn ATS & CRM
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.9
Bullhorn ATS & CRM

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.9
Bullhorn ATS & CRM
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Bullhorn ATS & CRM
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.8
Bullhorn ATS & CRM

Recruiting / ATS

8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.5
Job Requisition Management
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.4
Company Website Posting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.9
Publish to Social Media
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.7
Job Search Site Posting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.6
Customized Application Form
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.6
Resume Management
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
5.8
Duplicate Candidate Prevention
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.7
Candidate Search
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.8
Applicant Tracking
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.6
Collaboration
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.4
Task Creation and Delegation
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.6
Email Templates
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
5.0
User Permissions
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.0
Notifications and Alerts
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.0
Reporting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
5.2

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Bullhorn ATS & CRM

  • Candidate Management- it is very easy to track and search your candidates. Candidates are the heart of your ATS in staffing and Bullhorn does a great job of making those candidates accessible.
  • Job Order Management-Being able to keep your job orders managed in a way that keeps you closest to money is a one of the best parts of the system. You can filter your lists, schedule your followups and keep on top of the orders that are the most urgent.
  • Configuration- the ability to configure the tool to the look and feel that matches your business.
  • Bullhorn CRM allows Account Managers to do their prospecting without cluttering the Company and Contact List with Company and Contacts that are not buyers or individuals that do not using staffing, not decision makers, etc. Leads allows AM's to pursue those individual within a different entity until they are vetted as buyers. The opportunities allow you to track those longer range opportunities versus storing them in a notebook or on an excel document. They become company IP for down the road.
  • Configuration of the CRM is huge asset. We have changed and configured our workflow several times over the past few years until we have decided on the workflow we want to move forward with. The tool allowed us to make these changes as we saw fit and without the time and cost of having to go through a PS channel.
  • The Lead and Opportunity dashboards help to keep you on track in a visual way so you can see the time cycle of your leads and opportunities.
Wendy Kennah | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Bullhorn ATS & CRM

  • If there is a chain of commands that need signatures, it would be nice to be able to push the document through instead of a hard copy.
  • Sometimes the drop-down functions don't match exact scenarios, it would be nice to be able to edit OTHER with an explanation.
  • It would be nice to connect the Recruitment side, to match when a candidate is added to the database by another recruiter but is actually a skill match for a requirement that you have been assigned to as the primary recruiter.
  • Being able to assign who is the Primary Recruiter, especially if working on a team of Recruiters
Catherine Soto | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Bullhorn ATS & CRM

Bullhorn ATS & CRM 7.7
Based on 11 answers
We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
Paul Sabatino | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Bullhorn ATS & CRM

Bullhorn ATS & CRM 6.7
Based on 6 answers
It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.5
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Bullhorn ATS & CRM

Bullhorn ATS & CRM 5.1
Based on 14 answers
It's been a nightmare experience. The initial sales team were brilliant, and the customer service is great from the tech team - they get in touch with you quickly. However; I was often finding workarounds myself, or being advised workarounds instead of having issues resolved (example - The DPA/Non DPA issue - an Excel spreadsheet can do this, yet a CRM cannot?).I was debited on the incorrect date & then when I requested they refund until the due date, I was re-debited again on the correct date. The communication was poor - their billing team are based in the US and there was no acknowledgement of the mistake. My initial consultant chased them down for me, and advised me of their error. Lucky. The product was oversold. For example; I was advised their 'merge docs' feature would allow me to pull data directly from the 'Overview,' 'Work Histories' which later proved to be false. Finally, when I requested to end my contract & transfer my data (I advised a specific date I needed it, when my CRM would be ready) they advised it would take 15 business days & I was to put no further data in my system during that 15 days, and then gave me my data after 3. I now have no CRM for 4 weeks
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Bullhorn ATS & CRM

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.5
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Bullhorn ATS & CRM

Bullhorn has a complete integrated feature where it speaks with Outlook; makes parsing candidates who submit their data and resume simple. This is effective when you are running a 360 desk as it saves time and helps you focus on prospecting for clients and candidates. Often times when the software is hard to navigate through or requires many steps to complete one entry, it becomes discouraging and you're less eager to enter the data properly.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Bullhorn ATS & CRM

  • We have realized a clear, positive benefit from Bullhorn's ability to integrate with other software. We have our background check vendor integrated within our CRM platform and by doing so have saved a great deal of time and money as a result.
Richard Knight | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Bullhorn ATS & CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Bullhorn ATS & CRM Editions & Modules

Additional Pricing Details
Contact Bullhorn for pricing information

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
Bullhorn ATS & CRM
6.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Bullhorn ATS & CRM
7.7

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Bullhorn ATS & CRM
6.7

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Bullhorn ATS & CRM

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Bullhorn ATS & CRM

Support Rating

8x8 X Series (Formerly Virtual Office)
4.5
Bullhorn ATS & CRM
5.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.5
Bullhorn ATS & CRM

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Bullhorn ATS & CRM

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