<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
111 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
182 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.4 out of 101

Bullhorn ATS & CRM

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
111 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Bullhorn ATS & CRM

Bullhorn is only appropriate for staffing/recruiting agencies, or internal corporate recruiters. It is made to track jobs, candidates, placements, and is not well suited for any other scenario. Bullhorn integrates with other, more robust software for sales and leads gen, but itself is not a sales or lead gen tool. Bullhorn works best when you integrate with the other services you're already using, like your background screening vendor, phone service, or other analytics tools.
Ingrid Reyes profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Bullhorn ATS & CRM
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Bullhorn ATS & CRM
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.2
Bullhorn ATS & CRM
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Bullhorn ATS & CRM
Call reports
8x8 X Series (Formerly Virtual Office)
7.7
Bullhorn ATS & CRM
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.6
Bullhorn ATS & CRM

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Bullhorn ATS & CRM
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
Bullhorn ATS & CRM
Call recording
8x8 X Series (Formerly Virtual Office)
8.8
Bullhorn ATS & CRM
Call park
8x8 X Series (Formerly Virtual Office)
8.1
Bullhorn ATS & CRM
Call screening
8x8 X Series (Formerly Virtual Office)
8.5
Bullhorn ATS & CRM
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Bullhorn ATS & CRM

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.7
Bullhorn ATS & CRM
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.3
Bullhorn ATS & CRM
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.1
Bullhorn ATS & CRM

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Bullhorn ATS & CRM
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Bullhorn ATS & CRM
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Bullhorn ATS & CRM

Recruiting / ATS

8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.9
Job Requisition Management
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
9.0
Company Website Posting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
8.2
Publish to Social Media
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
8.5
Job Search Site Posting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.9
Customized Application Form
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
8.3
Resume Management
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.8
Duplicate Candidate Prevention
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.9
Candidate Search
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
8.3
Applicant Tracking
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
9.4
Collaboration
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
8.4
Task Creation and Delegation
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.3
Email Templates
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
6.9
User Permissions
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.1
Notifications and Alerts
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.1
Reporting
8x8 X Series (Formerly Virtual Office)
Bullhorn ATS & CRM
7.1

Pros

8x8 X Series (Formerly Virtual Office)

  • Remote access to my phone system to make changes or to use its many features.
  • The ability to view voice mail transcripts - very helpful during meetings when listening is not an option.
  • The new contacts search feature allows you type in partial names and all that apply pop up.
No photo available

Bullhorn ATS & CRM

  • Candidate Management- it is very easy to track and search your candidates. Candidates are the heart of your ATS in staffing and Bullhorn does a great job of making those candidates accessible.
  • Job Order Management-Being able to keep your job orders managed in a way that keeps you closest to money is a one of the best parts of the system. You can filter your lists, schedule your followups and keep on top of the orders that are the most urgent.
  • Configuration- the ability to configure the tool to the look and feel that matches your business.
  • Bullhorn CRM allows Account Managers to do their prospecting without cluttering the Company and Contact List with Company and Contacts that are not buyers or individuals that do not using staffing, not decision makers, etc. Leads allows AM's to pursue those individual within a different entity until they are vetted as buyers. The opportunities allow you to track those longer range opportunities versus storing them in a notebook or on an excel document. They become company IP for down the road.
  • Configuration of the CRM is huge asset. We have changed and configured our workflow several times over the past few years until we have decided on the workflow we want to move forward with. The tool allowed us to make these changes as we saw fit and without the time and cost of having to go through a PS channel.
  • The Lead and Opportunity dashboards help to keep you on track in a visual way so you can see the time cycle of your leads and opportunities.
Wendy Kennah profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • Virtual Office Desktop could be more intuitive for first time user.
  • Virtual Office needs a "Lite" version, more than minimized but not using as much screen real estate as a full-size mode.
  • Would like to see Call Recording server replicating in near real-time to East Coast switch instead of residing at only West Coast switch.
No photo available

Bullhorn ATS & CRM

  • If there is a chain of commands that need signatures, it would be nice to be able to push the document through instead of a hard copy.
  • Sometimes the drop-down functions don't match exact scenarios, it would be nice to be able to edit OTHER with an explanation.
  • It would be nice to connect the Recruitment side, to match when a candidate is added to the database by another recruiter but is actually a skill match for a requirement that you have been assigned to as the primary recruiter.
  • Being able to assign who is the Primary Recruiter, especially if working on a team of Recruiters
Catherine Soto profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Bullhorn ATS & CRM

Bullhorn ATS & CRM 7.5
Based on 11 answers
We have about 2 years left on our current contract; It would take a major change in the ATS marketplace for us to strongly consider opting out of renewal given the time and effort we have dedicated to building our our Bullhorn system. I will take the time to revisit with some of the competition down the road, but Bullhorn acquired our runner up, MaxHire, about a year back and continues to offer a solid product suite for our current and future needs.
Paul Sabatino profile photo

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Bullhorn ATS & CRM

Bullhorn ATS & CRM 7.1
Based on 6 answers
It isn't the best ATS out there. It lacks on both the recruitment and sales side. There is no way to differentiate between prospects, candidates, and clients. There isn't a way to merge accounts and names, so there are many duplicates. Too may paid add ons. I had a much longer review written up and the page just deleted it, but I wouldn't recommend Bullhorn first or even third. It feels like it hasn't been fully realized yet. There are certainly some good things about the product, but more areas where they can improve.
No photo available

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.0
Based on 29 answers
I have used their support a few times and found they respond quickly to resolve my problem. They handled every problem I had. If I had questions setting up their service again customer support walked me through. It was easy to add a lines and order new products if need be. Their sales team is very helpful and quick to respond.
Jeffrey Weist, MSW, LICSW profile photo

Bullhorn ATS & CRM

Bullhorn ATS & CRM 8.7
Based on 7 answers
Support has been fairly reliable for us. Easy to contact and they understand your issue quite quickly. They are pretty helpful as well. The turnaround time to fix our issues was a little slow but still acceptable. I also liked that (unlike a lot of other companies) they don't make you jump through a lot of hoops to get hold of a live person.
No photo available

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Bullhorn ATS & CRM

No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

Nextiva is the gold standard in my opinion. Customer service is instant and patient. They are want you to succeed, or at least they are good at making you feel that they want you to succeed :) Downtime for Nextiva is virtually non-existent and the quality of the calls are identical to that of a solid landline phone. The main reason I chose Nextiva was because of other reviews and the flexibility and many additional options and packages they offered. If you want to call overseas, do not get Nextiva, 8x8 may have better overseas servicing, that I am not sure, but best to just shop around for the best deal and then make your decision.
No photo available

Bullhorn ATS & CRM

Bullhorn has a complete integrated feature where it speaks with Outlook; makes parsing candidates who submit their data and resume simple. This is effective when you are running a 360 desk as it saves time and helps you focus on prospecting for clients and candidates. Often times when the software is hard to navigate through or requires many steps to complete one entry, it becomes discouraging and you're less eager to enter the data properly.
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Bullhorn ATS & CRM

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • There is no cost for the back end system, this makes it much easier to get started.
  • The only downside on cost is that not only do you have a monthly cost from the service, you also need to have a solid Internet connection. Fortunately, most businesses will already have this, and you would need to pay for service anyway
  • Because it is hosted elsewhere it truly kept us in business after hurricane Irma because we were still able to answer calls and service our customers.
Robbie Mancl profile photo

Bullhorn ATS & CRM

  • We have realized a clear, positive benefit from Bullhorn's ability to integrate with other software. We have our background check vendor integrated within our CRM platform and by doing so have saved a great deal of time and money as a result.
Richard Knight profile photo

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Bullhorn ATS & CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Add comparison