What users are saying about
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151 Ratings
18 Ratings

8x8 X Series (Formerly Virtual Office)

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151 Ratings
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Score 7.3 out of 101
18 Ratings
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Score 9.5 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

CallFire

If you need to find a test candidate for your client quickly, this is one of the best ways. Pull yourself a hot list of a couple hundred potential candidates and load them in to CallFire. Then get ready to hit about 50-60 calls per hour. You should have a great test candidate for your client in about 24 hours! It's amazing how quickly you can show your clients the true speed of your company.
Chase Muehlheuser profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.9
CallFire
7.6
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
CallFire
6.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.2
CallFire
8.0
User templates
8x8 X Series (Formerly Virtual Office)
6.7
CallFire
7.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.8
CallFire
8.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.6
CallFire
8.3

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
CallFire
8.8
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
CallFire
8.8
Call recording
8x8 X Series (Formerly Virtual Office)
8.8
CallFire
9.4
Call park
8x8 X Series (Formerly Virtual Office)
8.1
CallFire
8.5
Call screening
8x8 X Series (Formerly Virtual Office)
8.5
CallFire
8.3
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
CallFire
8.8

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.7
CallFire
10.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.3
CallFire
10.0
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.1
CallFire
10.0

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
CallFire
8.3
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.5
CallFire
8.5
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
CallFire
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

CallFire

  • CallFire provides detailed analytics that show what/when callers select within the phone system
  • The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
  • The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
Justin McClelland profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • Voicemail passwords. 8x8 imposes certain limitations on voicemail passwords, like not letting you use any number combination that is also a year between 1900 and 2019 I think. We have used the number combination 1957 for a particular purpose, not related to the year, but 8x8 will not allow us to use this as a voicemail password. I think users should be able to choose whatever passcode they'd like for their voicemail, as long as it's 4-digits or more, or whatever the parameters are.
No photo available

CallFire

  • The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
  • API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
  • The standard reports are generally sufficient, but there isn't any customization or intelligence available.
Benjamin Cutler profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

CallFire

CallFire 9.0
Based on 1 answer
There is no reason not to, it has proven effective in the usage
No photo available

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 3 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

CallFire

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

CallFire

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

CallFire

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 14 answers
Whenever I call the customer support people, they are very helpful. Early in our use of the product, we configured something incorrectly and couldn't figure out how to fix it. I called customer service and they quickly explain how to fix it after making a few changes on their end. Very helpful!
No photo available

CallFire

No score
No answers yet
No answers on this topic

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera profile photo

CallFire

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

CallFire

CallFire has a pricing structure that is attractive to us as a small business. The "pay as you use" options helps us keep our overhead low, especially with so many softwares already in our tech stack. It's a tremendous value for the cost!
Jason Revilla profile photo

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

CallFire

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Much better handling of inbound call volume, ensuring secondary and tertiary backups to answering calls.
  • Call recording ensures consistency of call etiquette and professionalism while allowing replaying to capture the content of the call and holding customers accountable for their request and authorizations.
  • ROI is hard to measure, but ensuring no lost/abandoned calls has positive impact on business financially.
  • Using mobile devices during internet interruptions is invaluable for business continuity and customer access to business.
No photo available

CallFire

  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
No photo available

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CallFire

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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