8x8 X Series (Formerly Virtual Office) vs CallFire

• Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
• Customer support is great to work with and we have never had to wait to talk to a live person.
• The admin portal is very user friendly & easy to learn [how] to use.

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• CallFire provides detailed analytics that show what/when callers select within the phone system
• The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
• The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.

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• It is very difficult to schedule meetings in the future in the smartphone app.
• The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
• It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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• The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
• API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
• The standard reports are generally sufficient, but there isn't any customization or intelligence available.

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• 8x8 has enabled us to totally streamline our voice calls.
• We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
• One single, fixed price gives us all the calls we need so we can budget precisely.

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• I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
• Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.

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