What users are saying about
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Top Rated
471 Ratings
7 Ratings

8x8 X Series

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Top Rated
471 Ratings
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Score 8.3 out of 100
7 Ratings
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Score 5.8 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 2 feature sets: Call Management, Mobile apps

Cloud PBX

8.5

8x8 X Series

85%

CallHippo

Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.2
82%
133 Ratings
N/A
0 Ratings

Multi-level Interactive Voice Response (IVR)

10.0
100%
49 Ratings
N/A
0 Ratings

User templates

8.2
82%
142 Ratings
N/A
0 Ratings

Call reports

8.0
80%
181 Ratings
N/A
0 Ratings

Directory of employee names

8.3
83%
201 Ratings
N/A
0 Ratings

Call Management

8.5

8x8 X Series

85%
6.6

CallHippo

66%
8x8 X Series ranks higher in 5/5 features

Answering rules

8.3
83%
241 Ratings
6.8
68%
5 Ratings

Call recording

9.0
90%
200 Ratings
5.9
59%
5 Ratings

Call park

8.1
81%
189 Ratings
7.1
71%
5 Ratings

Call screening

8.2
82%
180 Ratings
N/A
0 Ratings

Message alerts

8.8
88%
234 Ratings
N/A
0 Ratings

VoIP system collaboration

8.4

8x8 X Series

84%

CallHippo

Feature Set Not Supported
N/A
8x8 X Series ranks higher in 4/4 features

Video conferencing

7.7
77%
120 Ratings
N/A
0 Ratings

Audio conferencing

8.2
82%
170 Ratings
N/A
0 Ratings

Video screen sharing

8.9
89%
73 Ratings
N/A
0 Ratings

Instant messaging

8.7
87%
103 Ratings
N/A
0 Ratings

Mobile apps

8.6

8x8 X Series

86%
5.6

CallHippo

56%
8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
190 Ratings
N/A
0 Ratings

Mobile app for Android

8.6
86%
147 Ratings
5.6
56%
5 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Support Rating

Likelihood to Recommend

8.3

8x8 X Series

83%
282 Ratings
5.0

CallHippo

50%
5 Ratings

Likelihood to Renew

9.9

8x8 X Series

99%
15 Ratings
7.3

CallHippo

73%
2 Ratings

Usability

9.4

8x8 X Series

94%
41 Ratings

CallHippo

N/A
0 Ratings

Availability

9.6

8x8 X Series

96%
8 Ratings

CallHippo

N/A
0 Ratings

Performance

9.7

8x8 X Series

97%
8 Ratings

CallHippo

N/A
0 Ratings

Support Rating

7.5

8x8 X Series

75%
173 Ratings
1.0

CallHippo

10%
1 Rating

In-Person Training

10.0

8x8 X Series

100%
1 Rating

CallHippo

N/A
0 Ratings

Implementation Rating

9.5

8x8 X Series

95%
13 Ratings

CallHippo

N/A
0 Ratings

Configurability

8.4

8x8 X Series

84%
5 Ratings

CallHippo

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

CallHippo

N/A
0 Ratings

Ease of integration

9.4

8x8 X Series

94%
4 Ratings

CallHippo

N/A
0 Ratings

Product Scalability

9.2

8x8 X Series

92%
6 Ratings

CallHippo

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

CallHippo

N/A
0 Ratings

Vendor post-sale

9.4

8x8 X Series

94%
4 Ratings

CallHippo

N/A
0 Ratings

Vendor pre-sale

9.7

8x8 X Series

97%
4 Ratings

CallHippo

N/A
0 Ratings

Likelihood to Recommend

8x8, Inc.

8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
Read full review

CallHippo

Calling abroad to international clients, while we use international number then response rate increases. Also, the client also prefers their country's number to respond. The pricing part is less appropriate. I believe they should be charged only for calling services. The name is also not suitable like what is Hippo means in the name. The person who uses this service is a Hippo?
Read full review

Pros

8x8, Inc.

  • 8x8 it very easy to use and navigate.
  • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
  • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
Read full review

CallHippo

  • No positive sides at all.
Read full review

Cons

8x8, Inc.

  • I'd like the ability to delete old chat/SMS messages
  • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
  • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
Read full review

CallHippo

  • Waiting for iOS mobile app
Read full review

Pricing Details

8x8 X Series

Starting Price

$12 Per User/Per Month

Editions & Modules

8x8 X Series editions and modules pricing
EditionModules
8x8 Express$121
X2$242
X4$443

Footnotes

  1. Per User/Per Month
  2. Per User/Per Month
  3. Per User/Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Pricing Info

CallHippo

Starting Price

Editions & Modules

CallHippo editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional 5$

    Additional Details

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    CallHippo

    It's the need of my team to perform well and it's increasing the possibility of getting more business. Clients also have more trust while responding when they saw their country's number rather than any other country's unknown number.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    CallHippo

    No answers on this topic

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    CallHippo

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    CallHippo

    No answers on this topic

    Support Rating

    8x8, Inc.

    I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
    Read full review

    CallHippo

    Their support is built around trying to prove why the customer (who is not getting the service promised at the price promised) is wrong. For that they pass with flying colors. For actually supporting the user though they are horrible. They come up with creative scenarios to overcharge the credit card while not giving a service.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    CallHippo

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
    Read full review

    CallHippo

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    CallHippo

    All of them. This seemed to be the best until they got us down.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    CallHippo

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    CallHippo

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    CallHippo

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    CallHippo

    • Call to all countries supported making it easy to connect.
    • Last resort to make calls
    • Easy to use
    Read full review

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