8x8 X Series (Formerly Virtual Office) vs Cisco Hosted Unified Communications Services

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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• VoIP best practices
• UC and IM
• Centralized management and provisioning
• Reduced OPEX/CAPEX in the implementation
• Security and integration with other UC platforms using SIP (Except Lync)

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• The iPhone app is powerful, but clunky.
• The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
• The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

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• Integration with contact center plaforms
• Integration with other UC platforms
• Lower the tennant size and clusters capacity
• Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)

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• When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
• When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
• Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

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• Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
• The licensing is perpetual, the only associated cost with the licenses are SWSS.
• Desktop sharing isn't a functionality.
• Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).

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