What users are saying about
8x8 X Series (Formerly Virtual Office)
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
318 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 318 reviews and ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.6 out of 100
Based on 6 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
8x8 X-2 series seems to be particularly well suited for smaller, simple phone configurations with higher packages being more well suited for larger organizations with more complicated structures. It is very beneficial in scenarios where staff are working remotely but need to keep the appearance of working in the office, and for offices that have multiple locations but need their phone structure to work as if they are one organization.

Verified User
Executive in Other
Computer & Network Security Company, 11-50 employeesCisco Hosted Unified Communications Services
It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Feature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Hosted Unified Communications Services
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Cisco Hosted Unified Communications Services
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Hosted Unified Communications Services
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Hosted Unified Communications Services
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Hosted Unified Communications Services
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Hosted Unified Communications Services
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Hosted Unified Communications Services
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
—
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Hosted Unified Communications Services
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Hosted Unified Communications Services
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Hosted Unified Communications Services
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Hosted Unified Communications Services
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
Cisco Hosted Unified Communications Services
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Cisco Hosted Unified Communications Services
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Cisco Hosted Unified Communications Services
—
Pros
8x8 X Series (Formerly Virtual Office)
- Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
- The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
- The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

Verified User
Executive in Corporate
Music Company, 11-50 employeesCisco Hosted Unified Communications Services
- VoIP best practices
- UC and IM
- Centralized management and provisioning
- Reduced OPEX/CAPEX in the implementation
- Security and integration with other UC platforms using SIP (Except Lync)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Cons
8x8 X Series (Formerly Virtual Office)
- It is very difficult to schedule meetings in the future in the smartphone app.
- The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
- It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesCisco Hosted Unified Communications Services
- Integration with contact center plaforms
- Integration with other UC platforms
- Lower the tennant size and clusters capacity
- Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Verified User
Executive in Other
Consumer Electronics Company, 1-10 employeesCisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
In-Person Training
8x8 X Series (Formerly Virtual Office)
N/a. No in-person training.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Cisco Hosted Unified Communications Services
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
Cisco Hosted Unified Communications Services
Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Cisco Hosted Unified Communications Services
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- 8x8 has enabled us to totally streamline our voice calls.
- We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
- One single, fixed price gives us all the calls we need so we can budget precisely.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
Cisco Hosted Unified Communications Services
- Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
- The licensing is perpetual, the only associated cost with the licenses are SWSS.
- Desktop sharing isn't a functionality.
- Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Technical Consultant
VodafoneTelecommunications, 10,001+ employees
Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Cisco Hosted Unified Communications Services
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No