<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
318 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
318 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 X-2 series seems to be particularly well suited for smaller, simple phone configurations with higher packages being more well suited for larger organizations with more complicated structures. It is very beneficial in scenarios where staff are working remotely but need to keep the appearance of working in the office, and for offices that have multiple locations but need their phone structure to work as if they are one organization.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

It is well suited for: Clients with call managers that want to continue using Cisco and want to minimize the new CAPEX. Clients that want to outsource the platform management and support.Clients that have a variation on the number of extensions.Although, Cisco HCS, is a solution that has a higher opex than the ones supported in ISP IP Centrex.
Rui Ferraz | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Cisco Hosted Unified Communications Services
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Cisco Hosted Unified Communications Services
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Hosted Unified Communications Services
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Hosted Unified Communications Services
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Hosted Unified Communications Services
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Hosted Unified Communications Services

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Hosted Unified Communications Services
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Cisco Hosted Unified Communications Services
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Hosted Unified Communications Services

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Hosted Unified Communications Services
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Hosted Unified Communications Services
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Hosted Unified Communications Services
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Hosted Unified Communications Services

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
Cisco Hosted Unified Communications Services
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Cisco Hosted Unified Communications Services
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Cisco Hosted Unified Communications Services

Pros

8x8 X Series (Formerly Virtual Office)

  • Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
  • The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
  • The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • VoIP best practices
  • UC and IM
  • Centralized management and provisioning
  • Reduced OPEX/CAPEX in the implementation
  • Security and integration with other UC platforms using SIP (Except Lync)
Rui Ferraz | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Integration with contact center plaforms
  • Integration with other UC platforms
  • Lower the tennant size and clusters capacity
  • Cisco's pressure to buy more and more licences, even not having a stale client pipeline (From the ISP point of view)
Rui Ferraz | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
Matt LaMunyan | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

Cisco HCS platform is to be seen as a centralized UC platforms, that can be scalable as an IP Centrex solution and as rich in functionalities as a Cisco CUCM. If you're looking for a solution and your main focus is IM & P functionalities rather than voice, Lync is a good solution. If your focus is voice and telephony, Cisco is a better solution
Rui Ferraz | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

Cisco Hosted Unified Communications Services

  • Reduces the need to have a higher CAPEX in order to buy all the licenses at the start of the project.
  • The licensing is perpetual, the only associated cost with the licenses are SWSS.
  • Desktop sharing isn't a functionality.
  • Cisco SMB series can be used only with the higher cost licensing (Foundation/Standard).
Rui Ferraz | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Hosted Unified Communications Services

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
Cisco Hosted Unified Communications Services
8.2

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
Cisco Hosted Unified Communications Services

Usability

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Hosted Unified Communications Services

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
Cisco Hosted Unified Communications Services

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Cisco Hosted Unified Communications Services

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
Cisco Hosted Unified Communications Services

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
Cisco Hosted Unified Communications Services

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Hosted Unified Communications Services

Add comparison