What users are saying about
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Top Rated
471 Ratings
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Top Rated
491 Ratings

8x8 X Series

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Top Rated
471 Ratings
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Score 8.3 out of 100

Cisco Jabber

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Top Rated
491 Ratings
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Score 8.2 out of 100

Feature Set Ratings

    Cloud PBX

    8.5

    8x8 X Series

    85%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.2
    82%
    133 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    10.0
    100%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.2
    82%
    142 Ratings
    N/A
    0 Ratings

    Call reports

    8.0
    80%
    181 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.3
    83%
    201 Ratings
    N/A
    0 Ratings

    Call Management

    8.5

    8x8 X Series

    85%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    241 Ratings
    N/A
    0 Ratings

    Call recording

    9.0
    90%
    200 Ratings
    N/A
    0 Ratings

    Call park

    8.1
    81%
    189 Ratings
    N/A
    0 Ratings

    Call screening

    8.2
    82%
    180 Ratings
    N/A
    0 Ratings

    Message alerts

    8.8
    88%
    234 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.4

    8x8 X Series

    84%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.7
    77%
    120 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    170 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.9
    89%
    73 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.7
    87%
    103 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.6

    8x8 X Series

    86%

    Cisco Jabber

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    190 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.6
    86%
    147 Ratings
    N/A
    0 Ratings

    Project Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    6.4

    Cisco Jabber

    64%
    Cisco Jabber ranks higher in 7/7 features

    Task Management

    N/A
    0 Ratings
    7.0
    70%
    78 Ratings

    Gantt Charts

    N/A
    0 Ratings
    5.7
    57%
    10 Ratings

    Scheduling

    N/A
    0 Ratings
    6.9
    69%
    88 Ratings

    Workflow Automation

    N/A
    0 Ratings
    6.0
    60%
    17 Ratings

    Mobile Access

    N/A
    0 Ratings
    8.1
    81%
    133 Ratings

    Search

    N/A
    0 Ratings
    7.3
    73%
    122 Ratings

    Visual planning tools

    N/A
    0 Ratings
    4.1
    41%
    17 Ratings

    Communication

    8x8 X Series

    Feature Set Not Supported
    N/A
    6.1

    Cisco Jabber

    61%
    Cisco Jabber ranks higher in 8/8 features

    Chat

    N/A
    0 Ratings
    8.8
    88%
    162 Ratings

    Notifications

    N/A
    0 Ratings
    8.5
    85%
    163 Ratings

    Discussions

    N/A
    0 Ratings
    7.7
    77%
    140 Ratings

    Surveys

    N/A
    0 Ratings
    4.9
    49%
    15 Ratings

    Internal knowledgebase

    N/A
    0 Ratings
    5.2
    52%
    20 Ratings

    Integrates with GoToMeeting

    N/A
    0 Ratings
    4.0
    40%
    12 Ratings

    Integrates with Gmail and Google Hangouts

    N/A
    0 Ratings
    2.0
    20%
    12 Ratings

    Integrates with Outlook

    N/A
    0 Ratings
    8.0
    80%
    58 Ratings

    File Sharing & Management

    8x8 X Series

    Feature Set Not Supported
    N/A
    6.7

    Cisco Jabber

    67%
    Cisco Jabber ranks higher in 8/8 features

    Versioning

    N/A
    0 Ratings
    7.5
    75%
    78 Ratings

    Video files

    N/A
    0 Ratings
    7.1
    71%
    112 Ratings

    Audio files

    N/A
    0 Ratings
    7.7
    77%
    117 Ratings

    Document collaboration

    N/A
    0 Ratings
    7.5
    75%
    96 Ratings

    Access control

    N/A
    0 Ratings
    6.8
    68%
    31 Ratings

    Advanced security features

    N/A
    0 Ratings
    6.7
    67%
    33 Ratings

    Integrates with Google Drive

    N/A
    0 Ratings
    5.0
    50%
    10 Ratings

    Device sync

    N/A
    0 Ratings
    5.7
    57%
    22 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
    • Cisco Jabber is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    282 Ratings
    8.1

    Cisco Jabber

    81%
    172 Ratings

    Likelihood to Renew

    9.9

    8x8 X Series

    99%
    15 Ratings
    5.6

    Cisco Jabber

    56%
    6 Ratings

    Usability

    9.4

    8x8 X Series

    94%
    41 Ratings
    9.0

    Cisco Jabber

    90%
    8 Ratings

    Availability

    9.6

    8x8 X Series

    96%
    8 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Performance

    9.7

    8x8 X Series

    97%
    8 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Support Rating

    7.5

    8x8 X Series

    75%
    173 Ratings
    7.9

    Cisco Jabber

    79%
    24 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Cisco Jabber

    N/A
    0 Ratings

    Implementation Rating

    9.5

    8x8 X Series

    95%
    13 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Configurability

    8.4

    8x8 X Series

    84%
    5 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Ease of integration

    9.4

    8x8 X Series

    94%
    4 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Product Scalability

    9.2

    8x8 X Series

    92%
    6 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Vendor post-sale

    9.4

    8x8 X Series

    94%
    4 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Vendor pre-sale

    9.7

    8x8 X Series

    97%
    4 Ratings

    Cisco Jabber

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8, Inc.

    8x8 X is well suited for our company. Generally, there are no dropped calls. Our employees spend a lot of time on the phone with clients. Faxes go through smoothly and are received smoothly. Updates are done on a continuous basis. Great product for our company and our employees.
    Read full review

    Cisco

    Suitable for various situations. Making and receiving calls. Validation of the presence of collaborators before contacting. File sharing and remote access. Exchange of messages. Use via MRA that is, without VPN. Fantastic. It can be used in companies of different sizes and branches. And on various devices such as Android, iPhone, Windows, and Tablet. as a negative scenario, I only point out the fact that it is difficult to work in a chat group, as this is very complex in configuration and operation. But this comment of mine is like support. As a user, if this feature is configured, that would be great.
    Read full review

    Pros

    8x8, Inc.

    • 8x8 it very easy to use and navigate.
    • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
    • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
    Read full review

    Cisco

    • Easy connection with internal and external colleagues via syncing with Outlook contacts.
    • Single Number Reach (SNR) enables connectivity and consistent contact number in any geographic location, which is great during business travel.
    • Great compatibility with a headset or other Bluetooth devices. Retains all functionality of an office phone but eliminates the need for transporting hardware equipment.
    Read full review

    Cons

    8x8, Inc.

    • I'd like the ability to delete old chat/SMS messages
    • When I delete a voicemail, I'd like to see a popup that gives me the option to delete the incoming phone number simultaneously instead of having to hop between "Calls" and "Voicemail".
    • When setting up new users and inviting them to download and install the desktop app, it would be nice if the invite could come from my company email rather than having to warn the new user to be on the lookout for an email from 8x8. I always have to send an email reminder to the new user who may have deleted the email from 8x8 because they didn't recognize it. This adds extra steps as an admin to the process.
    Read full review

    Cisco

    • Stability depends on internet connection more than it needs to
    • Using different tools for almost the same purpose(collaboration) is not user-friendly. Maybe a super product combining WebEx and Jabber features could be an option.
    • Expensive pricing and pricing model for big organizations (per license)
    Read full review

    Pricing Details

    8x8 X Series

    Starting Price

    $12 Per User/Per Month

    Editions & Modules

    8x8 X Series editions and modules pricing
    EditionModules
    8x8 Express$121
    X2$242
    X4$443

    Footnotes

    1. Per User/Per Month
    2. Per User/Per Month
    3. Per User/Per Month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Cisco Jabber

    Starting Price

    $50 Per License

    Editions & Modules

    Cisco Jabber editions and modules pricing
    EditionModules
    Jabber for Desktop$50.001

    Footnotes

    1. Per License

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    8x8, Inc.

    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Read full review

    Cisco

    I don’t have access to video features.) In an age when our smartphones
    do everything but call our friends, family, or clients, it’s refreshing
    to have a desktop app that can make calls in the smartphone’s place. It
    seems appropriate in a time when we’re all worried about the robots
    rising and taking over the world. Why not transfer the functionality of a
    telephone to the same computer where we program those world-dominating
    robots? It’s practical. Cisco Jabber takes the classic idea of making
    calls with a phone and puts it in the same place where we spend most of
    our worktime. This frees up desk space, as well as keeps the smartphone
    available for what it was invented to do: take Instagram photos. Not to
    mention, because it has its own number, it makes it easier to contact
    clients without having to give them your personal phone number. Need to
    make a call, but you don’t want to share your home phone? Cisco Jabber
    makes that easy. And best of all, because you call through your
    computer, all you need is a microphone to speak and speakers to listen,
    and you never have to pick up the phone at all. If you hate having
    sweaty ears, then Cisco Jabber is your app of choice. Note: Because I
    have access to phone features only, and Cisco Jabber has more available
    that I can’t use, I can see where it may also be a pro for business
    owners that Cisco apparently allows custom features availability for
    users, depending on roles.
    Read full review

    Usability

    8x8, Inc.

    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Read full review

    Cisco

    There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
    Read full review

    Reliability and Availability

    8x8, Inc.

    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Read full review

    Cisco

    No answers on this topic

    Performance

    8x8, Inc.

    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Read full review

    Cisco

    No answers on this topic

    Support Rating

    8x8, Inc.

    I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
    Read full review

    Cisco

    Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
    Read full review

    In-Person Training

    8x8, Inc.

    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Read full review

    Cisco

    No answers on this topic

    Implementation Rating

    8x8, Inc.

    The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
    Read full review

    Cisco

    No answers on this topic

    Alternatives Considered

    8x8, Inc.

    The 8x8 UCaaS solution provides the same functionality that we were looking for that is the same as the other cloud-only phone vendors that we also looked at. However, the integration of the 8x8 UCaaS with the 8x8 CCaaS was also a big factor in why we liked 8x8 better. The pricing of 8x8 also was more favorable and their sales team was the most responsive and helpful out of all the vendors.
    Read full review

    Cisco

    In terms of general communication, it stacks up better as you can use your account on pc or mobile(great for people who are not 100% of the time in front of their desk or running errands), [and it's] not a pain to set this up on your mobile device compared to competitors.
    Read full review

    Contract Terms and Pricing Model

    8x8, Inc.

    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Read full review

    Cisco

    No answers on this topic

    Scalability

    8x8, Inc.

    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Read full review

    Cisco

    No answers on this topic

    Professional Services

    8x8, Inc.

    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Read full review

    Cisco

    No answers on this topic

    Return on Investment

    8x8, Inc.

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Read full review

    Cisco

    • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
    • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
    Read full review

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