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285 Ratings
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Top Rated
242 Ratings

8x8 X Series (Formerly Virtual Office)

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285 Ratings
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Score 7.2 out of 100

Cisco Jabber

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Top Rated
242 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Cisco Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Eric Taylor | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Cisco Jabber
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Cisco Jabber
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Jabber
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Cisco Jabber
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Cisco Jabber
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Jabber

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Cisco Jabber
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Cisco Jabber
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Cisco Jabber
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Jabber
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Cisco Jabber
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Jabber

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Jabber
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Cisco Jabber
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Cisco Jabber
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Cisco Jabber
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Cisco Jabber

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.3
Cisco Jabber
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Cisco Jabber
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.5
Cisco Jabber

Project Management

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.6
Task Management
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.3
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.0
Scheduling
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.4
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.3
Mobile Access
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.2
Search
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.0
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.2

Communication

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.2
Chat
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
9.0
Notifications
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.6
Discussions
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.9
Surveys
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.0
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.8
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.1
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
3.4
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.3

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.3
Versioning
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.3
Video files
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.3
Audio files
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.5
Document collaboration
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.8
Access control
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.8
Advanced security features
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.8
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.4
Device sync
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.5

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Cisco Jabber

  • If individuals work for your company, their name and title is shown, as well as recent transactions you've had with them. In a dynamic environment such as the one I was employed, it was very organized and beneficial.
  • A strength of Jabber would be the integration involving alternate services a business might provide. It lets coworkers know if you are presenting a PowerPoint slide show by flashing "In Presentation Mode" which lets colleagues know not to message you at that time.
  • Everything works pretty smoothly and without a hitch. Another strength of Jabber is that it's been around long to enough to have many of the bugs and kinks worked out.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Cisco Jabber

  • There is no Linux client. I don't run a Linux workstation on my daily work, but I have colleagues who do. They struggle a bit with alternative clients in order to connect with Jabber. Most of them, if not all, do not have the capability to send or receive images in chats.
  • Jabber does not synchronize the conversations over multiple devices. My main computer is a Mac, and my backup computer runs on Windows. When Jabber is opened on both, one of the computer starts to receive all messages, while the other doesn't see them. I might lose some conversations just because they appear only on the other computer.
  • Jabber does not keep a server-side history of conversations. All conversations are stored only on the computer of the two people discussing. When switching to a new computer, we have to archive our conversations, otherwise we would lose them.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.8
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.0
Based on 5 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.8
Based on 23 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Cisco Jabber

Jabber is much more user friendly than Cisco's IP Communicator. The clunky overall UI design of Cisco IP Communicator is not as appealing. The Jabber interface looks just like an instant messenger UI which makes it more user friendly as most of the larger corporations have a separate instant messenger application
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Cisco Jabber

  • Apples to apples, we were able to free up about $6,000 in licensing from Skype for Business and reducing the number of physical handsets we were licensing and supporting.
  • Communication up the organization has increased, as executives or other senior managers are more accessible and willing to communicate over chat, than with face-to-face or phone calls.
Brian Taylor | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Cisco Jabber
8.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Cisco Jabber
9.8

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Cisco Jabber
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Jabber

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Cisco Jabber

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Cisco Jabber
8.8

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Cisco Jabber

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Jabber

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