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Top Rated
389 Ratings
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Top Rated
372 Ratings

8x8 X Series (Formerly Virtual Office)

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Top Rated
389 Ratings
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Score 7.4 out of 100

Cisco Jabber

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Top Rated
372 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

8x8 [X Series] has consistently been a good option for internal calls, however, with daily dropped calls through our support line and constant needs for closing and restarting the application we've become frustrated as an organization. We are cautiously optimistic that the latest update will resolve our struggles. In the event that we continue to utilize 8x8 [X Series] for our VCC and soft-phone option moving forward and see what we've come to expect, we will likely pursue another solution.
Anonymous | TrustRadius Reviewer

Cisco Jabber

I
would say that this tool is a very useful and pronounced tool that yields many
advantages for businesses. The great thing about this tool is that the entire
organization can work with this software just for the sake of better
integration and still there would be no issues. Altogether, it is a top-notch platform that should be adopted by companies for a better collaborative
environment.
Alan sheiner | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Jabber
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.7
Cisco Jabber
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.4
Cisco Jabber
User templates
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Jabber
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Jabber
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.4
Cisco Jabber

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
Cisco Jabber
Answering rules
8x8 X Series (Formerly Virtual Office)
6.7
Cisco Jabber
Call recording
8x8 X Series (Formerly Virtual Office)
8.5
Cisco Jabber
Call park
8x8 X Series (Formerly Virtual Office)
7.2
Cisco Jabber
Call screening
8x8 X Series (Formerly Virtual Office)
6.4
Cisco Jabber
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Jabber

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Jabber
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.8
Cisco Jabber
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
Cisco Jabber
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.9
Cisco Jabber
Instant messaging
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Jabber

Mobile apps

8x8 X Series (Formerly Virtual Office)
8.0
Cisco Jabber
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
8.0
Cisco Jabber
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.9
Cisco Jabber

Project Management

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.7
Task Management
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.6
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.4
Scheduling
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.0
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.0
Mobile Access
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.3
Search
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.2
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
4.1

Communication

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.2
Chat
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.6
Notifications
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
8.4
Discussions
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.6
Surveys
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.6
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.5
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
4.2
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
2.1
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.4

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.8
Versioning
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.0
Video files
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.1
Audio files
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.4
Document collaboration
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.2
Access control
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.2
Advanced security features
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
7.1
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
5.0
Device sync
8x8 X Series (Formerly Virtual Office)
Cisco Jabber
6.0

Pros

8x8 X Series (Formerly Virtual Office)

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Integrates well with the actual Cisco phone so the calls can be taken directly from the computer.
  • Integrates well with Microsoft, so when you're on a call, for example, your status as "on-call" is shared with Microsoft products (e.g. Microsoft Teams).
  • Simple Sign-in, there is no need to have separate accounts for Cisco Jabber itself. We've used the current Active Directory user credentials to login into the Cisco Jabber.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Customer support needs some serious changes. The inability to email a ticket in is extremely frustrating. 60% of the time support technicians are quick to blame the customers environment for issues without adequate troubleshooting or review from the engineering team.
  • Updates to the VoIP client need to be QA'd better. Making an update available that breaks features such as call forwarding, warm transfers and parking calls in unacceptable.
  • Maintenances on 8x8 infrastructure needs to be done off hours or on weekends. Pushing an update mid day and causing an outage for either desk phones or the 8x8 app is unacceptable. We had several instances this quarter where one or the other would stop working only to have it resolve on its own 2 hours later.
  • 8x8 mobile app has call echo more than 50% of the time. This occurs whether or not we are on wifi.
Daniel Bonilla | TrustRadius Reviewer

Cisco Jabber

  • I have some issue about the reporting. It does not give clear idea about the whole day working of the team but I have to figure out separately what my team was up to and this makes it a complex tool if I want to relay on it as an analytical tool.
  • Its customer support is lazy and does not resolve problems properly. Overall they take much of my time.
Magreat Wilson | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 10 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 10.0
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.5
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 9.9
Based on 7 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 4 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.1
Based on 4 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 4.3
Based on 112 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber 8.2
Based on 24 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Cisco Jabber

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.4
Based on 6 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

The global availability of 8x8 [X Series (Formerly Virtual Office)] was critical to our company wide adoption, ensuring Kaseya can use the platform regardless of geography and with no call degradation or issues. Historically we have found other providers with global exposure have their systems hosted in the US or EMEA exclusively leading to poor telephone quality in the APAC region.
Craig Allen | TrustRadius Reviewer

Cisco Jabber

Cisco Jabber prevails over the Skype for Business option, particularly in those organizations where Cisco infrastructure exists, such as the Communications Manager suite, voice gateways and brand devices that use services for the PSTN, since integrations and interoperability are essential. practically native.
Additionally, it could be added that the support of the manufacturer, even the integrations towards other 3rd party vendors such as Microsoft, are very well developed.
Leonardo Gonzalez | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 4 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Cisco Jabber

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Mobility very helpful in dealing with the pandemic.
  • We don't measure ROI, but up front costs are much less than traditional pbx.
  • Not a true SaaS solution - you can buy more licenses, but you can't reduce licenses during contract period. Very disappointing.
Anonymous | TrustRadius Reviewer

Cisco Jabber

  • Its a tool that provides enhanced customer service capability to our user community. The users are able remain available while working in almost any location.
  • More work gets done when people can collaborate and communicate better. Our efficiency is increasing as we continue to roll out the application to our user community.
Eric Taylor | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Cisco Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Cisco Jabber Editions & Modules

Edition
Jabber for Desktop$50.001
  1. Per License
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
6.8
Cisco Jabber
8.5

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.7
Cisco Jabber
10.0

Usability

8x8 X Series (Formerly Virtual Office)
7.5
Cisco Jabber
9.9

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Cisco Jabber

Performance

8x8 X Series (Formerly Virtual Office)
8.1
Cisco Jabber

Support Rating

8x8 X Series (Formerly Virtual Office)
4.3
Cisco Jabber
8.2

Implementation Rating

8x8 X Series (Formerly Virtual Office)
6.4
Cisco Jabber

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Cisco Jabber

Add comparison