<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
254 Ratings
8 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
254 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.3 out of 100
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

CloudTalk

In our case, we use CloudTalk for making and receiving calls via integration with our platform. It is probably one of the best VoIP services I have encountered so far and it is very well suited for our scenario. Call quality is amazing, the platform is snappy and responsive and I would highly recommend to anyone in the customer service space looking for a robust contact center solution with a reasonable price tag.
Stanislav Bouda | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.4
CloudTalk
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.2
CloudTalk
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
CloudTalk
User templates
8x8 X Series (Formerly Virtual Office)
6.7
CloudTalk
Call reports
8x8 X Series (Formerly Virtual Office)
7.1
CloudTalk
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.0
CloudTalk

Call Management

8x8 X Series (Formerly Virtual Office)
8.1
CloudTalk
Answering rules
8x8 X Series (Formerly Virtual Office)
7.9
CloudTalk
Call recording
8x8 X Series (Formerly Virtual Office)
8.1
CloudTalk
Call park
8x8 X Series (Formerly Virtual Office)
7.8
CloudTalk
Call screening
8x8 X Series (Formerly Virtual Office)
8.2
CloudTalk
Message alerts
8x8 X Series (Formerly Virtual Office)
8.5
CloudTalk

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
CloudTalk
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.1
CloudTalk
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.8
CloudTalk
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
CloudTalk
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.3
CloudTalk

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.9
CloudTalk
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.2
CloudTalk
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
6.7
CloudTalk

Contact Center Software

8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Agent dashboard
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Validate callers
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Outbound response
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Call forwarding
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Click-to-call (CTC)
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Warm transfer
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Predictive dialing
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Interactive voice response
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
REST APIs
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Call scripts
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Call tracking
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Multichannel integration
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
CRM software integration
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9

Workforce Optimization (WFO)

8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Inbound call routing
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Omnichannel inbound routing
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0
Recording
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Quality management
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.1
Call analytics
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.1
Historical reporting
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.1
Live reporting
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.1
Customer surveys
8x8 X Series (Formerly Virtual Office)
CloudTalk
6.9
Customer interaction analytics
8x8 X Series (Formerly Virtual Office)
CloudTalk
7.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

CloudTalk

  • Extremely helpful support team.
  • Easy to use interface.
  • Detailed reports.
  • Smooth integration.
Andrej Saxon | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
  • Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
  • Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.
Jonathan Harris | TrustRadius Reviewer

CloudTalk

  • The service is unusable right now because it's always down. CloudTalk has oversold their service to too many customers on too few servers (as admitted on an email from their CEO to all their customers). We've lost all functionality for days - crippling our customer support team
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.7
Based on 6 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

CloudTalk

CloudTalk 9.1
Based on 1 answer
I must say that the flexibility of this tool is amazing. I can see all the necessary details about the calls and available agents at one place, including reports, SLAs and other metrics I need to work with. The interface has a very nice modern design, which is easy to use and very intuitive.
Andrej Saxon | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 82 answers
The support was lackluster. I thought my sales rep was going to set up the phone system for me and it took several weeks of going back and forth and then being handed off to an implementation person who helped a great deal, but overall there was an impatience on both the part of sales and implementation with the number of calls that were needed to understand and set the system up. They both told me they were admonished by their management for spending too much time with me on my calls. I tried the chat feature, tutorials, and webinars, but ultimately needed a live person to help me with the final questions needed to set everything up.
Adrienne Robinson | TrustRadius Reviewer

CloudTalk

CloudTalk 7.1
Based on 6 answers
They are skilled, experienced, and anytime I need something and contact the support time, I get the right person who understands my needs and reacts to them accordingly. So far I was only pleasantly surprised by the level of support these guys provide and coming from a customer service oriented background myself, I can only say keep it up guys, you are doing a fantastic job!
Stanislav Bouda | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

CloudTalk

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

As far as capabilities and ease to use, they all seem about the same. If you are not technologically savvy this all can be a bit difficult to set up by yourself. Nextiva had great customer service, but the service was not cost-effective and call texting was ridiculously complicated. If I could have access to tech support via chat it would be a lot less time-consuming.
Guillermo Paxton | TrustRadius Reviewer

CloudTalk

Better quality in favor of CloudTalk as well as no charges for incoming calls.
Stanislav Bouda | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

CloudTalk

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has cut down total monthly phone system cost by approximately 25%.
  • We can now work remotely without missing important calls and messages.
  • We can run many more reports than we could before as to who is calling and when.
  • Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.
William Perdue | TrustRadius Reviewer

CloudTalk

  • CloudTalk has crippled our customer support team. The return on investment has basically been upset customers because they can't get through to us for assistance because the app and CloudTalk servers are constantly down.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

CloudTalk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$11*

* per user

CloudTalk Editions & Modules

Edition
CloudTalk Essential$201
CloudTalk Custom-2
CloudTalk Expert$353
CloudTalk Starter$153
  1. per user/month (invoiced annually)
  2. per user or company/month (invoiced annually)
  3. per user/month (invoiced annually)
Additional Pricing Details

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.5
CloudTalk
7.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
CloudTalk

Usability

8x8 X Series (Formerly Virtual Office)
8.7
CloudTalk
9.1

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
CloudTalk

Performance

8x8 X Series (Formerly Virtual Office)
7.7
CloudTalk

Support Rating

8x8 X Series (Formerly Virtual Office)
6.2
CloudTalk
7.1

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
CloudTalk

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
CloudTalk

Add comparison