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317 Ratings
1 Rating

8x8 X Series (Formerly Virtual Office)

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317 Ratings
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Score 7.5 out of 100
1 Rating
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Score 8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Matthew Raspopovich | TrustRadius Reviewer

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
CrazyCall
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
CrazyCall
User templates
8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
CrazyCall
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
CrazyCall
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall
Call park
8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
CrazyCall
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
CrazyCall

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
CrazyCall
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
CrazyCall
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
CrazyCall
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
CrazyCall
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
CrazyCall

Contact Center Software

8x8 X Series (Formerly Virtual Office)
CrazyCall
7.5
Agent dashboard
8x8 X Series (Formerly Virtual Office)
CrazyCall
6.0
Validate callers
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
Outbound response
8x8 X Series (Formerly Virtual Office)
CrazyCall
8.0
Call forwarding
8x8 X Series (Formerly Virtual Office)
CrazyCall
8.0
Click-to-call (CTC)
8x8 X Series (Formerly Virtual Office)
CrazyCall
9.0
Warm transfer
8x8 X Series (Formerly Virtual Office)
CrazyCall
8.0
Predictive dialing
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
Interactive voice response
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
REST APIs
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
Call scripts
8x8 X Series (Formerly Virtual Office)
CrazyCall
8.0
Call tracking
8x8 X Series (Formerly Virtual Office)
CrazyCall
9.0
Multichannel integration
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
CRM software integration
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0

Workforce Optimization (WFO)

8x8 X Series (Formerly Virtual Office)
CrazyCall
5.4
Inbound call routing
8x8 X Series (Formerly Virtual Office)
CrazyCall
4.0
Omnichannel inbound routing
8x8 X Series (Formerly Virtual Office)
CrazyCall
4.0
Recording
8x8 X Series (Formerly Virtual Office)
CrazyCall
8.0
Quality management
8x8 X Series (Formerly Virtual Office)
CrazyCall
7.0
Call analytics
8x8 X Series (Formerly Virtual Office)
CrazyCall
5.0
Historical reporting
8x8 X Series (Formerly Virtual Office)
CrazyCall
5.0
Live reporting
8x8 X Series (Formerly Virtual Office)
CrazyCall
5.0
Customer surveys
8x8 X Series (Formerly Virtual Office)
CrazyCall
6.0
Customer interaction analytics
8x8 X Series (Formerly Virtual Office)
CrazyCall
5.0

Pros

8x8 X Series (Formerly Virtual Office)

  • The control panel is great and gives us full flexibility over how our system is configured.
  • The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
  • The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
Andrew Steven | TrustRadius Reviewer

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The mobile app is good but can be too much at times, almost taking over the phone.
  • It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
  • The setup for the auto attendant is very intuitive, granted it works well once set up.
  • It would be nice if a call placed on hold could be picked up by another extension
Robbie Mancl | TrustRadius Reviewer

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Matt LaMunyan | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Christopher Alcumbrack | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

CrazyCall

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Tim Layton | TrustRadius Reviewer

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Screenshots

8x8 X Series (Formerly Virtual Office)

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.3
CrazyCall

Usability

8x8 X Series (Formerly Virtual Office)
7.8
CrazyCall

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
CrazyCall

Performance

8x8 X Series (Formerly Virtual Office)
7.6
CrazyCall

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
CrazyCall

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
CrazyCall

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
CrazyCall

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