8x8 X Series vs CrazyCall

What users are saying about

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Score 8.3 out of 10

Based on 438 reviews and ratings

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Score 9 out of 10

Based on 3 reviews and ratings

Feature Set Ratings

Cloud PBX

8.7

8x8 X Series

87%

CrazyCall

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Hosted PBX

8.6

86%

125 Ratings

N/A

0 Ratings

Multi-level Interactive Voice Response (IVR)

9.8

98%

49 Ratings

N/A

0 Ratings

User templates

8.3

83%

131 Ratings

N/A

0 Ratings

Call reports

8.1

81%

171 Ratings

N/A

0 Ratings

Directory of employee names

8.4

84%

186 Ratings

N/A

0 Ratings

Call Management

8.4

8x8 X Series

84%

CrazyCall

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 5/5 features

Answering rules

8.3

83%

224 Ratings

N/A

0 Ratings

Call recording

9.2

92%

187 Ratings

N/A

0 Ratings

Call park

7.9

79%

176 Ratings

N/A

0 Ratings

Call screening

8.0

80%

166 Ratings

N/A

0 Ratings

Message alerts

8.7

87%

216 Ratings

N/A

0 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%

CrazyCall

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 4/4 features

Video conferencing

7.6

76%

112 Ratings

N/A

0 Ratings

Audio conferencing

8.2

82%

157 Ratings

N/A

0 Ratings

Video screen sharing

8.7

87%

68 Ratings

N/A

0 Ratings

Instant messaging

8.8

88%

90 Ratings

N/A

0 Ratings

Mobile apps

8.5

8x8 X Series

85%

CrazyCall

Feature Set Not Supported

N/A

8x8 X Series ranks higher in 2/2 features

Mobile app for iOS

8.5

85%

177 Ratings

N/A

0 Ratings

Mobile app for Android

8.5

85%

136 Ratings

N/A

0 Ratings

Contact Center Software

8x8 X Series

Feature Set Not Supported

N/A

8.7

CrazyCall

87%

CrazyCall ranks higher in 13/13 features

Agent dashboard

N/A

0 Ratings

8.5

85%

3 Ratings

Validate callers

N/A

0 Ratings

8.5

85%

3 Ratings

Outbound response

N/A

0 Ratings

8.5

85%

3 Ratings

Call forwarding

N/A

0 Ratings

9.0

90%

3 Ratings

Click-to-call (CTC)

N/A

0 Ratings

9.0

90%

3 Ratings

Warm transfer

N/A

0 Ratings

8.5

85%

3 Ratings

Predictive dialing

N/A

0 Ratings

9.0

90%

3 Ratings

Interactive voice response

N/A

0 Ratings

8.5

85%

3 Ratings

REST APIs

N/A

0 Ratings

8.5

85%

3 Ratings

Call scripts

N/A

0 Ratings

9.0

90%

3 Ratings

Call tracking

N/A

0 Ratings

9.0

90%

3 Ratings

Multichannel integration

N/A

0 Ratings

8.5

85%

3 Ratings

CRM software integration

N/A

0 Ratings

9.0

90%

3 Ratings

Workforce Optimization (WFO)

8x8 X Series

Feature Set Not Supported

N/A

8.7

CrazyCall

87%

CrazyCall ranks higher in 9/9 features

Inbound call routing

N/A

0 Ratings

8.5

85%

3 Ratings

Omnichannel inbound routing

N/A

0 Ratings

8.5

85%

3 Ratings

Recording

N/A

0 Ratings

8.5

85%

3 Ratings

Quality management

N/A

0 Ratings

9.0

90%

3 Ratings

Call analytics

N/A

0 Ratings

9.0

90%

3 Ratings

Historical reporting

N/A

0 Ratings

8.5

85%

3 Ratings

Live reporting

N/A

0 Ratings

8.5

85%

3 Ratings

Customer surveys

N/A

0 Ratings

8.5

85%

3 Ratings

Customer interaction analytics

N/A

0 Ratings

9.0

90%

3 Ratings

Attribute Ratings

CrazyCall is rated higher in 1 area: Likelihood to Recommend

8x8 X Series

83%

264 Ratings

9.0

CrazyCall

90%

3 Ratings

8x8 X Series

95%

14 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

93%

39 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

92%

8 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

93%

8 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

73%

173 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

100%

1 Rating

CrazyCall

N/A

0 Ratings

8x8 X Series

86%

12 Ratings

CrazyCall

N/A

0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%

8 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

87%

6 Ratings

CrazyCall

N/A

0 Ratings

8x8 X Series

89%

7 Ratings

CrazyCall

N/A

0 Ratings

Pros

We love the conference calling since many users are working from home.
The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
Being able to take the phones with us using the app on our cell phones is a bonus.

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Verified User

Administrator in Information Technology

Mechanical Or Industrial Engineering Company, 51-200 employees

View all 264 answers on this topic

The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.

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America Castañeda

Division Sales and Marketing Manager

American Residential ServicesConsumer Services, 5001-10,000 employees

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Cons

App improvement - connectivity issues
Base level training - new employee handbook/training
Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

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Verified User

Administrative Assistant in Customer Service

Financial Services Company, 1-10 employees

View all 264 answers on this topic

Inbound call functionally is still limited and not something that my team utilizes.
The reporting features for the some of the lower pricing tiers are very limited.
Downloading reports from the cloud can be quite slow at times.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 3 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition

8x8 Express	$12¹
X2	$24¹
X4	$44¹

Per User/Per Month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition

Plan B	$20¹
Plan A	$10¹
Plan C	$40¹

per user / month

Additional Pricing Details

Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Likelihood to Renew

8x8 X Series 9.5

Based on 14 answers

Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 14 answers on this topic

No score

No answers yet

No answers on this topic

Usability

8x8 X Series 9.3

Based on 39 answers

Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

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Verified User

Professional in Sales

Telecommunications Company, 11-50 employees

View all 39 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series 9.2

Based on 8 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Performance

8x8 X Series 9.3

Based on 8 answers

No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series 7.3

Based on 173 answers

I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

View all 173 answers on this topic

No score

No answers yet

No answers on this topic

In-Person Training

8x8 X Series 10.0

Based on 1 answer

The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 1 answers on this topic

No score

No answers yet

No answers on this topic

Implementation Rating

8x8 X Series 8.6

Based on 12 answers

None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 12 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.

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Daniel Bonilla

IT Manager

BBJ LinenEvents Services, 201-500 employees

View all 264 answers on this topic

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.

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Guzman Ruiz

Recursos Humanos

Murcia FrontendComputer Software, 501-1000 employees

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Contract Terms and Pricing Model

8x8 X Series 7.6

Based on 8 answers

At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.

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Jondre Chandler

Sr.Telecom Manager

Acer America Corp.Computer Hardware, 5001-10,000 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Scalability

8x8 X Series 8.7

Based on 6 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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Daniel Herrera

IT Manager

MedTrainerInternet, 51-200 employees

View all 6 answers on this topic

No score

No answers yet

No answers on this topic

Professional Services

8x8 X Series 8.9

Based on 7 answers

PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.

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Steve Morin

IT specialist

CHCMedical Practice, 201-500 employees

View all 7 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

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Verified User

Team Lead in Customer Service

Financial Services Company, 51-200 employees

View all 264 answers on this topic

Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.

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Adam Montgomery

Energy Efficiency Consultant

SEMCORenewables & Environment, 51-200 employees

View all 3 answers on this topic

Screenshots

—

See All (5) CrazyCall Screenshots

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series

CrazyCall

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series

CrazyCall

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series

CrazyCall

Mobile app for iOS

Mobile app for Android

8x8 X Series

CrazyCall

Agent dashboard

Validate callers

Outbound response

Call forwarding

Click-to-call (CTC)

Warm transfer

Predictive dialing

Interactive voice response

REST APIs

Call scripts

Call tracking

Multichannel integration

CRM software integration

8x8 X Series

CrazyCall

Inbound call routing

Omnichannel inbound routing

Recording

Quality management

Call analytics

Historical reporting

Live reporting

Customer surveys

Customer interaction analytics

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

8x8 X Series

CrazyCall

Likelihood to Recommend

8x8 X Series

CrazyCall

Pros

8x8 X Series

CrazyCall