What users are saying about
8x8 X Series (Formerly Virtual Office)
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317 Ratings
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Based on 317 reviews and ratings
1 Rating
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Based on 1 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Agency Owner
Raspopovich Agency, LLCInsurance, 1-10 employees
CrazyCall
If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Feature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
CrazyCall
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
CrazyCall
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
CrazyCall
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
CrazyCall
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
—
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
CrazyCall
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
CrazyCall
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
CrazyCall
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
CrazyCall
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
CrazyCall
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
CrazyCall
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
CrazyCall
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
CrazyCall
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
CrazyCall
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
CrazyCall
—
Contact Center Software
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.5
Agent dashboard
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
6.0
Validate callers
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
Outbound response
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
8.0
Call forwarding
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
8.0
Click-to-call (CTC)
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
9.0
Warm transfer
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
8.0
Predictive dialing
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
Interactive voice response
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
REST APIs
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
Call scripts
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
8.0
Call tracking
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
9.0
Multichannel integration
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
CRM software integration
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
Workforce Optimization (WFO)
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
5.4
Inbound call routing
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
4.0
Omnichannel inbound routing
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
4.0
Recording
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
8.0
Quality management
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
7.0
Call analytics
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
5.0
Historical reporting
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
5.0
Live reporting
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
5.0
Customer surveys
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
6.0
Customer interaction analytics
8x8 X Series (Formerly Virtual Office)
—
CrazyCall
5.0
Pros
8x8 X Series (Formerly Virtual Office)
- The control panel is great and gives us full flexibility over how our system is configured.
- The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
- The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
CrazyCall
- One-click dialing directly from the computer is definitely a strength.
- Local numbers used in dialing to increase the number of connections is an asset.
- The pricing is a plus. It is one of the most affordable calling tools on the market.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Cons
8x8 X Series (Formerly Virtual Office)
- The mobile app is good but can be too much at times, almost taking over the phone.
- It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
- The setup for the auto attendant is very intuitive, granted it works well once set up.
- It would be nice if a call placed on hold could be picked up by another extension
Project Manager
Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
CrazyCall
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Information Technology Administrator
Champion Manufacturing Inc.Medical Device, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
IT Manager
MedTrainerInternet, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
CrazyCall
CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
CrazyCall
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Sales Representative
POS supplySolutionsRestaurants, 11-50 employees
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
Screenshots
8x8 X Series (Formerly Virtual Office)
—Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
8x8 X Series (Formerly Virtual Office) Editions & Modules
—
Additional Pricing Details
—CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month