8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
$24
per month
Dialpad Ai Voice
Score 8.6 out of 10
N/A
Dialpad Ai Voice (formerly Dialpad Talk) is a cloud communications UCaaS platform that provides users with integrated voice, video, and messaging capabilities from one unified interface. It integrates with the vendor's web conferencing product, UberConference, as well as with G Suite, Microsoft Office 365, Salesforce, LinkedIn, Okta, and Zendesk.
8x8 X Series was one of the most affordable and comprehensive available. They were responsive during the sales and training process and helped walk us through our use case. We thought it was pretty clearly the winner despite a few gaps as mentioned, but those are not major and …
8x8 is definitely the winner if you're comparing RingCentral solely based on cost, however it will fall short on mobile, and administrative features/metrics compared to RingCentral. I would say Dialpad is in the middle, a bit more expensive than 8x8 but less costly than RingCen…
At the time (over 3 years ago) Dialpad was the only cloud-based VOIP vendor that offered this wealth of features, modern design, and highly active change log. Now that other vendors have caught up there's less and less reason to use Dialpad so I can no longer recommend it to …
Dialpad provided better quality and better service. We were able to work directly with the company, and not have to go through an "agent." What's more, when we did have to speak to someone, it was a rep in the USA, not someone in a call center far away from where we are.
I have used Ooma Busines, OnSip, RingCentral, Google Voice, Voip.ms, 8x8... and chose Dialpad because of the price and feature selection. Multi-device and multi-platform (Windows/Android/Mac/iOS) features were intriguing and worked well. Ultimately not my top choice just …
8x8 works well for our Call Center because it allows us to easily log into all or some call queues and it distributes incoming calls between whomever is currently logged in. It also works well for our corporate team, who uses it to make calls to others within and outside of the company, especially if they prefer to not use their own cell phone number. We also use it to message individuals or groups within the company.
The "Do Not Disturb" does not always sync between the app and site. We had an employee who was not receiving calls or notifications despite having their system set up correctly. It turned out that Do Not Disturb was turned on, but only on the desktop site, which we do not use in our organization. It would be more helpful if these had synced correctly. It would also be helpful if employees could set their own working hours as we have folks in different time zones on different schedules.
Caller ID is good when calls come in, but caller ID doesn't show up in call history. We don't know which number belongs to anyone. The caller ID I see when calls come in is gone in the history
Too many clicks when using Front Desk from caller to recipient
The shortcut keys are too elaborate! I changed the shortcut keys for answering and hanging up calls, but there is no ability to simple place a call on hold only using a shortcut - and I can't change any of the shortcut keys except for the first 3 and only 2 of them are ones I use most.
The 8x8 app crashes in mid-call sometimes and has to be restarted.
Having to "park" a call to pick up another call coming in is a hassle. Too many clicks! Again the shortcut keys are too elaborate to use efficiently.
The screen color is too stark and hard on the eyes. The ability to change the background color would be amazing.
Conference calling is unavailable because the 8x8 app doesn't interface with users with Teams Integration and not everyone uses a handset phone.
Why doesn't 8x8 work with the physical phone? Sometimes I don't want my earpiece in and I can't use the 8x8 app and the phone together. Also, when a call is transfered on the poly phone, there is no caller ID attached if a caller leaves a voicemail.
lots of quirks.. seems to be a lot of random problems that aren't addressed quickly enough
Notify users of outages and let them know when outages are repairs
simplify the way that numbers/ offices/ departments and individual users is done. I have been using the service for about 2 years and still dont understand the difference
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
As of now, the way this system allows us to call each other, text each other (inner office) as well as communicate with customers while being fully integrated with our CRM (Service Titan) has made everything so much easier for everyone. Thus far, I am super thrilled with the ease of use, integration and all the reasons we chose Dialpad Talk are working great
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
The Dialpad app is very user friendly. It took very little time for even our most technically-challenged users to adopt it. Dialpad is also constantly upgrading their software so that functionality is gained. User adoption was really amazing. All it took was just making a few outbound calls and a few short videos to train our people.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
Dialpad Onboarding support was okay. I think this was because we used a 3rd party vendor. We had a lot of issues with provisioning the phones.
The Dialpad sales rep forgot to mention that Dialpad is only compatible with Polycom desk phones so we bad to purchase new phones last minute.
We were supposed to get 3 months free when we signed up with Dialpad as a courtesy but the charged us for the 3rd month. They have resolved this error but I think there was no designated point of contact on Dialpad's end to help things move more smoothly.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
I put my signature of approval on this product due to the fact I trust the internal process and the people at the enterprise, business, and organization, Majestic, that we were doing something good for everyone and making everyone's job easier, better, and hassle-free as we pivoted when the pandemic occurred and several teammates were able to work from their homes and or travel and work.
While every service has its own unique features and others have tools that Dialpad Talk doesn't... the ease of use Dialpad Talk offers makes up for any flashy tool they don't have at this time
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
We have used several other VOIP companies and 8x8 has had the best pricing and service compared to the ones we have used in the past. We experienced 40-55% savings with 8x8 from our previous companies.
The previous companies didn't offer comprehensive mobile apps like 8x8. If our internet or power is off at the office we still have the ability to answer calls which was not a capability with the other companies we have used.
The 8x8 system has been the most user friendly which saves a significant amount of time on an administrative level during set up or maintenance.
