<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
322 Ratings
2 Ratings

8x8 X Series (Formerly Virtual Office)

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
322 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9.6 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Keep in mind that, as with all hosted voip, charges are by extension. Whereas with a traditional PBX there's no recurring cost to having a bunch of little-used phones around, with voip each of those has a monthly cost. Organization with heavy ring-group configurations may want to look elsewhere due to technical difficulties.In a traditional, straight-forward office environment, 8x8 should be a great solution. It's also great for distributed organizations because the hosted nature puts everyone on the same footing without pbx hardware in multiple locations. 8x8 is also good for flexibility when staff are moving between home and various locations.
Anonymous | TrustRadius Reviewer

FluentCloud

I have tried a few programs over the years to record and track calls and this one is by far the best. Easy to use and more functions than I will ever use. I love the reporting options. There was one particular scenario that comes to mind where I was glad to have FluentCloud. I had a client that was really really angry, cussing, yelling, threatening suit, etc. because he had gone to an appointment almost 2 hours away and when he got there the woman told him that we forced her to schedule the appointment, that we were pushy and rude and she just wanted to get off the phone. Thankfully I found the recording and was able to prove to him that she DID schedule the appointment but she also picked the day and time, answered all of the questions and took absolutely no persuasion at all. Basically it was an easy close. The client couldn't believe it and still to this day he is my client.
Janene Buck | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
FluentCloud
8.9
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
FluentCloud
9.0
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
FluentCloud
9.0
User templates
8x8 X Series (Formerly Virtual Office)
7.1
FluentCloud
10.0
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
FluentCloud
7.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
FluentCloud
8.7

Call Management

8x8 X Series (Formerly Virtual Office)
7.4
FluentCloud
8.4
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
FluentCloud
5.6
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
FluentCloud
9.6
Call park
8x8 X Series (Formerly Virtual Office)
7.4
FluentCloud
6.9
Call screening
8x8 X Series (Formerly Virtual Office)
6.9
FluentCloud
10.0
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
FluentCloud
10.0

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.4
FluentCloud
7.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
FluentCloud
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
FluentCloud
7.0
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
FluentCloud
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
FluentCloud

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.5
FluentCloud
5.0
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
FluentCloud
5.0
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
FluentCloud
5.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
  • Customer support is great to work with and we have never had to wait to talk to a live person.
  • The admin portal is very user friendly & easy to learn [how] to use.
Anonymous | TrustRadius Reviewer

FluentCloud

  • FluentCloud is excellent at customer service, their staff is always helpful and responsive. I have never had a typical service experience where first diagnosis is always the user's system. Their engineering staff is also hands on, I've been so grateful to have Brian's help in selecting the right router - he even configured it for us.
  • Ease of use, the system is quite easy to use even beyond adding extensions, users, new DID phone numbers and complex routing queues. It's also easy to configure feature codes and program them so users can perform multi-step tasks with a few key punches on their dial pad. We use feature codes to allow callers to switch their caller ID to our DID numbers that are local to the area on the fly.
  • Robust features: ability for whisper coaching, barge in and a dashboard to visually check the status of each user.
Melissa Almeida | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • It is very difficult to schedule meetings in the future in the smartphone app.
  • The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
  • It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.
Anonymous | TrustRadius Reviewer

FluentCloud

  • There are times when calls are really garbled, there was a couple months there that we couldn't listen to any of the recordings because they were not decipherable.
  • They changed something recently where now when you are listening to a recording and you hit pause it takes you back to the beginning when you start again rather than just continuing where you left off. That is a pain in the butt because I have to pause quite often for interruptions.
Janene Buck | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.2
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

FluentCloud

FluentCloud 10.0
Based on 1 answer
At this time there our research has found that feature for feature there isn't a better solution for our needs at this cost point. We have had great success and don't foresee a need to change
Melissa Almeida | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.
Anonymous | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

FluentCloud

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
Brian Goffron | TrustRadius Reviewer

FluentCloud

I have used others besides what is listed below but FluentCloud is by far the best I have used, especially when it comes to tracking and reporting call volume and production of our calls. Being a call center that is production based on call volume having something like FluentCloud is essential.
Janene Buck | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

FluentCloud

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • 8x8 has enabled us to totally streamline our voice calls.
  • We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
  • One single, fixed price gives us all the calls we need so we can budget precisely.
Andrew Steven | TrustRadius Reviewer

FluentCloud

  • FluentCloud is a good value, we have done extensive cost comparison and the feature set vs price is very favorable.
  • The lack of a contract and ability to dynamically add or remove extensions as needed is great, we only pay for what we use.
Melissa Almeida | TrustRadius Reviewer

Screenshots

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

8x8 X Series (Formerly Virtual Office) Editions & Modules

Additional Pricing Details

FluentCloud

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FluentCloud Editions & Modules

Edition
Essential$20.001
Advanced$30.001
Complete$45.001
  1. per user per month
Additional Pricing Details
Unlimited calls to the US and Canada, first-class quality and 99.99% uptime US-based customer support team and fully customizable plans with “A-La-Carte” options.

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.1
FluentCloud
9.6

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.2
FluentCloud
10.0

Usability

8x8 X Series (Formerly Virtual Office)
7.8
FluentCloud

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.9
FluentCloud

Performance

8x8 X Series (Formerly Virtual Office)
7.6
FluentCloud

Support Rating

8x8 X Series (Formerly Virtual Office)
5.6
FluentCloud

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.4
FluentCloud

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
FluentCloud

Add comparison