8x8 X Series (Formerly Virtual Office) vs FreeConferenceCall.com

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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• Ease of setup - There is an installer and software does need to be installed on the computer but it's incredibly easy and simple to get started.
• Inviting meeting participants is incredibly easy from within the application. Either a link can be copied into a regular email or a list of email addresses can be input and you can send a single invitation to everyone as once.
• The video and audio clarity are great (assuming everyone has a good internet connection). FreeConferenceCall.com is also good at determining who is talking and placing that image at the forefront during the meeting.

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• The iPhone app is powerful, but clunky.
• The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
• The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

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• It would be nice if the custom greeting feature were included in the free features.
• One of the premium features should be a secured line option, that's protected from intrusion.
• A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.

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• When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
• When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
• Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

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• Saved time on having to meet sales reps in person.
• Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
• Being able to utilize a free option is the ultimate ROI - it costs nothing!

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