8x8 X Series (Formerly Virtual Office) vs FreeConferenceCall.com

• The control panel is great and gives us full flexibility over how our system is configured.
• The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
• The smartphone app is great and is just like having your fully-functional desk phone in your pocket.

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• Ease of setup - There is an installer and software does need to be installed on the computer but it's incredibly easy and simple to get started.
• Inviting meeting participants is incredibly easy from within the application. Either a link can be copied into a regular email or a list of email addresses can be input and you can send a single invitation to everyone as once.
• The video and audio clarity are great (assuming everyone has a good internet connection). FreeConferenceCall.com is also good at determining who is talking and placing that image at the forefront during the meeting.

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• The mobile app is good but can be too much at times, almost taking over the phone.
• It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
• The setup for the auto attendant is very intuitive, granted it works well once set up.
• It would be nice if a call placed on hold could be picked up by another extension

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• It would be nice if the custom greeting feature were included in the free features.
• One of the premium features should be a secured line option, that's protected from intrusion.
• A contacts list would help to note common callers and identify callers who show up as "wireless caller" in the detail report.

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• For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.

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• Saved time on having to meet sales reps in person.
• Goal setting and objectives are much clearer when being able to talk with someone when seeing them. Not having to correct mistakes or clarify things later on because things "weren't clear" isn't much of an issue when a video conference is used.
• Being able to utilize a free option is the ultimate ROI - it costs nothing!

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