What users are saying about
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Top Rated
440 Ratings
Top Rated
499 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100
Top Rated
499 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 2 feature sets: Cloud PBX, Call Management
  • Google Hangouts (Classic) ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%
8.0

Google Hangouts (Classic)

80%
8x8 X Series ranks higher in 3/5 features

Hosted PBX

8.6
86%
125 Ratings
7.4
74%
18 Ratings

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
7.9
79%
28 Ratings

User templates

8.3
83%
131 Ratings
8.6
86%
23 Ratings

Call reports

8.1
81%
171 Ratings
8.3
83%
37 Ratings

Directory of employee names

8.4
84%
187 Ratings
7.9
79%
47 Ratings

Call Management

8.4

8x8 X Series

84%
7.2

Google Hangouts (Classic)

72%
8x8 X Series ranks higher in 5/5 features

Answering rules

8.3
83%
226 Ratings
7.3
73%
35 Ratings

Call recording

9.2
92%
187 Ratings
7.2
72%
38 Ratings

Call park

7.9
79%
178 Ratings
5.9
59%
20 Ratings

Call screening

8.0
80%
167 Ratings
7.3
73%
39 Ratings

Message alerts

8.7
87%
218 Ratings
8.2
82%
59 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
8.6

Google Hangouts (Classic)

86%
Google Hangouts (Classic) ranks higher in 3/4 features

Video conferencing

7.6
76%
113 Ratings
8.5
85%
80 Ratings

Audio conferencing

8.2
82%
159 Ratings
8.5
85%
80 Ratings

Video screen sharing

8.7
87%
68 Ratings
8.3
83%
49 Ratings

Instant messaging

8.8
88%
90 Ratings
9.0
90%
53 Ratings

Mobile apps

8.5

8x8 X Series

85%
9.0

Google Hangouts (Classic)

90%
Google Hangouts (Classic) ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
8.8
88%
74 Ratings

Mobile app for Android

8.5
85%
137 Ratings
9.2
92%
72 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Google Hangouts (Classic) is rated higher in 2 areas: Likelihood to Renew, Support Rating

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
7.7

Google Hangouts (Classic)

77%
92 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings
10.0

Google Hangouts (Classic)

100%
1 Rating

Usability

9.3

8x8 X Series

93%
39 Ratings
8.4

Google Hangouts (Classic)

84%
9 Ratings

Availability

9.2

8x8 X Series

92%
8 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Performance

9.3

8x8 X Series

93%
8 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Support Rating

7.3

8x8 X Series

73%
173 Ratings
8.3

Google Hangouts (Classic)

83%
73 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Google Hangouts (Classic)

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Product Scalability

8.7

8x8 X Series

87%
6 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Google Hangouts (Classic)

N/A
0 Ratings

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.
Anonymous | TrustRadius Reviewer

Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
  • Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
  • Google Hangouts (Classic) is much easier to use than its competitors.
  • Google Hangouts (Classic) have [a] good connection time and there are few glitches.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
  • More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
  • Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Mark DiNallo | TrustRadius Reviewer

Pricing Details

8x8 X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Google Hangouts (Classic) Editions & Modules

Additional Pricing Details

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Steve Morin | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.4
Based on 9 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
Steve Morin | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

Google Hangouts (Classic) 8.3
Based on 73 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Richard Crane | TrustRadius Reviewer

In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Steve Morin | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
Steve Morin | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
Daniel Bonilla | TrustRadius Reviewer

Google Hangouts (Classic)

Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Chris Carpenter | TrustRadius Reviewer

Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Jondre Chandler | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Steve Morin | TrustRadius Reviewer

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
Anonymous | TrustRadius Reviewer

Google Hangouts (Classic)

  • I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.
Anonymous | TrustRadius Reviewer

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