What users are saying about
8x8 X Series
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Top Rated
440 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 440 reviews and ratings
Top Rated
499 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.8 out of 100
Based on 499 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
Feature Set Ratings
- 8x8 X Series ranks higher in 2 feature sets: Cloud PBX, Call Management
- Google Hangouts (Classic) ranks higher in 2 feature sets: VoIP system collaboration, Mobile apps
Cloud PBX

8.7
8x8 X Series
87%
8.0
Google Hangouts (Classic)
80%
8x8 X Series ranks higher in 3/5 features
8x8 X Series ranks higher in 3/5 features
Hosted PBX

8.6
86%
125 Ratings
7.4
74%
18 Ratings
Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
7.9
79%
28 Ratings
User templates

8.3
83%
131 Ratings
8.6
86%
23 Ratings
Call reports

8.1
81%
171 Ratings
8.3
83%
37 Ratings
Directory of employee names

8.4
84%
187 Ratings
7.9
79%
47 Ratings
Call Management

8.4
8x8 X Series
84%
7.2
Google Hangouts (Classic)
72%
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Answering rules

8.3
83%
226 Ratings
7.3
73%
35 Ratings
Call recording

9.2
92%
187 Ratings
7.2
72%
38 Ratings
Call park

7.9
79%
178 Ratings
5.9
59%
20 Ratings
Call screening

8.0
80%
167 Ratings
7.3
73%
39 Ratings
Message alerts

8.7
87%
218 Ratings
8.2
82%
59 Ratings
VoIP system collaboration

8.3
8x8 X Series
83%
8.6
Google Hangouts (Classic)
86%
Google Hangouts (Classic) ranks higher in 3/4 features
Google Hangouts (Classic) ranks higher in 3/4 features
Video conferencing

7.6
76%
113 Ratings
8.5
85%
80 Ratings
Audio conferencing

8.2
82%
159 Ratings
8.5
85%
80 Ratings
Video screen sharing

8.7
87%
68 Ratings
8.3
83%
49 Ratings
Instant messaging

8.8
88%
90 Ratings
9.0
90%
53 Ratings
Mobile apps

8.5
8x8 X Series
85%
9.0
Google Hangouts (Classic)
90%
Google Hangouts (Classic) ranks higher in 2/2 features
Google Hangouts (Classic) ranks higher in 2/2 features
Mobile app for iOS

8.5
85%
178 Ratings
8.8
88%
74 Ratings
Mobile app for Android

8.5
85%
137 Ratings
9.2
92%
72 Ratings
Attribute Ratings
- 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
- Google Hangouts (Classic) is rated higher in 2 areas: Likelihood to Renew, Support Rating
Likelihood to Recommend

8.3
8x8 X Series
83%
266 Ratings
7.7
Google Hangouts (Classic)
77%
92 Ratings
Likelihood to Renew

9.5
8x8 X Series
95%
14 Ratings
10.0
Google Hangouts (Classic)
100%
1 Rating
Usability

9.3
8x8 X Series
93%
39 Ratings
8.4
Google Hangouts (Classic)
84%
9 Ratings
Availability

9.2
8x8 X Series
92%
8 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Performance

9.3
8x8 X Series
93%
8 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Support Rating

7.3
8x8 X Series
73%
173 Ratings
8.3
Google Hangouts (Classic)
83%
73 Ratings
In-Person Training

10.0
8x8 X Series
100%
1 Rating
Google Hangouts (Classic)
N/A
0 Ratings
Implementation Rating

8.6
8x8 X Series
86%
12 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Contract Terms and Pricing Model

7.6
8x8 X Series
76%
8 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Product Scalability

8.7
8x8 X Series
87%
6 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Professional Services

8.9
8x8 X Series
89%
7 Ratings
Google Hangouts (Classic)
N/A
0 Ratings
Likelihood to Recommend
8x8 X Series
The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

Verified User
Manager in Information Technology
Construction Company, 1001-5000 employeesGoogle Hangouts (Classic)
Had I completed this review a couple years ago, I would have given a rating of 9 or 10 as Hangouts (Classic) is an excellent product. However, now that Google Chat has succeeded Hangouts, I would not recommend that any new users begin using it where other more modern options are available. Android users who want an internet based instant messaging that also supports calling and video calling could benefit from using Hangouts (Classic) as Google Chat requires the user to also have Google Meet installed to make video calls and there is no voice only calling option.

Verified User
Professional in Other
Education Management Company, 11-50 employeesPros
8x8 X Series
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesGoogle Hangouts (Classic)
- Google Hangouts (Classic) is embedded within Gmail's scheduler, so setting up the link is as quick as a click of the button. It's a one-step process.
- Google Hangouts (Classic) is user-friendly and [has] features to share screens easily.
- Google Hangouts (Classic) is much easier to use than its competitors.
- Google Hangouts (Classic) have [a] good connection time and there are few glitches.

Verified User
Analyst in Finance and Accounting
Computer Software Company, 501-1000 employeesCons
8x8 X Series
- App improvement - connectivity issues
- Base level training - new employee handbook/training
- Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
- Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employeesGoogle Hangouts (Classic)
- I would like to see improved video support, so that saved videos can be sent back and forth via Hangouts more easily, without having to start a separate meet chat
- More pronounced notifications of messages would be helpful; pop up notifications are good, but once there is one, additional messages do not pop up
- Custom muting times would be great, so that if I am in a 90 minute Zoom meeting, I can set it for that time; right now, it is 1 hour or 2 hours. Easy to forget.
Service Director
Morong Falmouth Audi Porsche VW MazdaAutomotive, 51-200 employees
Pricing Details
8x8 X Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 Per User/Per Month
8x8 X Series Editions & Modules
Edition
8x8 Express | $121 |
---|---|
X2 | $241 |
X4 | $441 |
- Per User/Per Month
Additional Pricing Details
—Google Hangouts (Classic)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Google Hangouts (Classic) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
8x8 X Series
8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
IT specialist
CHCMedical Practice, 201-500 employees
Google Hangouts (Classic)
Google Hangouts (Classic) 10.0
Based on 1 answer
No answer on this topic is available.
Usability
8x8 X Series
8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Verified User
Professional in Sales
Telecommunications Company, 11-50 employeesGoogle Hangouts (Classic)
Google Hangouts (Classic) 8.4
Based on 9 answers
The tool is almost self-implemented. It is likely to be available in every pc or mobile device a user or potential user might have, and all you need to do is adding the company's account and you are done.Once you are setted up, you have almost all actual communication methods available in one tool

Verified User
Partner in Professional Services
Information Technology and Services Company, 201-500 employeesReliability and Availability
8x8 X Series
8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Performance
8x8 X Series
8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
IT specialist
CHCMedical Practice, 201-500 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series
8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesGoogle Hangouts (Classic)
Google Hangouts (Classic) 8.3
Based on 73 answers
Hangouts is great for what it is, but I'm not going to give it higher than an 8 because I just don't believe it offers that same level of professionalism that Teams or Webex provides. Again, it's great for volunteer work or collaboration on a small to no budget, but I would be hesitant on going solely with Hangouts, especially for my professional career.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
In-Person Training
8x8 X Series
8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
IT specialist
CHCMedical Practice, 201-500 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Implementation Rating
8x8 X Series
8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
IT specialist
CHCMedical Practice, 201-500 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
IT Manager
BBJ LinenEvents Services, 201-500 employees
Google Hangouts (Classic)
Google is the white cotton socks of the conferencing world. It’s a great ad-hoc tool, but not too much more. If you are not looking to spend money or operate completely on WiFi (without data charges), it’s a great free option as well. The benefit of being free and open is also the liability. It doesn’t have a great integration story with other corporate tools, but [it doesn’t have to] if you aren’t looking for that. All in all, it’s as helpful and ubiquitous as a public payphone…without the pay…and with a video capability.
Danaher Business System Leader (DBSL), Awesomizer, Fixer, Maker, Collaboration Enabler
Beckman Coulter Life SciencesBiotechnology, 10,001+ employees
Contract Terms and Pricing Model
8x8 X Series
8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
adjust for you.
Sr.Telecom Manager
Acer America Corp.Computer Hardware, 5001-10,000 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Scalability
8x8 X Series
8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Professional Services
8x8 X Series
8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
IT specialist
CHCMedical Practice, 201-500 employees
Google Hangouts (Classic)
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series
- 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
- The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
- Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

Verified User
Team Lead in Customer Service
Financial Services Company, 51-200 employeesGoogle Hangouts (Classic)
- I believe it was part of the google suite that was purchased. It was worth the cost as it was cheaper. I believe it is now free, but also becoming deprecated. It is much better to use Teams, Discord, Telegram, etc. Google does not provide enough support or features to make using hangouts worth it these days.

Verified User
Engineer in Engineering
Higher Education Company, 1001-5000 employees