8x8 X Series (Formerly Virtual Office) vs Google Hangouts (Classic)

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

Read full review

• One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
• One tool, any platform.
• Cell phone? No problem.
• Tablet? No problem.
• PC? No problem.
• No matter what OS you're using, you can Hangout.
• One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.

Read full review

• The iPhone app is powerful, but clunky.
• The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
• The web interface is difficult to use, both from a user standpoint and an administrator standpoint.

Read full review

• With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
• I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
• Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.

Read full review

• When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
• When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
• Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.

Read full review

• If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
• It will improve communication with our suppliers and cut down on shipping of samples back and forth.
• It will save us time.

Read full review