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153 Ratings
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401 Ratings

8x8 X Series (Formerly Virtual Office)

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153 Ratings
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Score 7.4 out of 101

Google Hangouts

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401 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Google Hangouts

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane profile photo

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Google Hangouts
7.8
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Google Hangouts
7.3
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.2
Google Hangouts
8.1
User templates
8x8 X Series (Formerly Virtual Office)
6.7
Google Hangouts
7.5
Call reports
8x8 X Series (Formerly Virtual Office)
7.7
Google Hangouts
7.8
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.6
Google Hangouts
8.5

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Google Hangouts
7.9
Answering rules
8x8 X Series (Formerly Virtual Office)
8.6
Google Hangouts
8.0
Call recording
8x8 X Series (Formerly Virtual Office)
8.8
Google Hangouts
7.8
Call park
8x8 X Series (Formerly Virtual Office)
8.1
Google Hangouts
7.1
Call screening
8x8 X Series (Formerly Virtual Office)
8.5
Google Hangouts
8.5
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Google Hangouts
8.3

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.7
Google Hangouts
8.9
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.3
Google Hangouts
9.0
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.1
Google Hangouts
8.9
Video screen sharing
8x8 X Series (Formerly Virtual Office)
Google Hangouts
8.4
Instant messaging
8x8 X Series (Formerly Virtual Office)
Google Hangouts
9.1

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Google Hangouts
9.2
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.7
Google Hangouts
9.2
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Google Hangouts
9.2

Pros

8x8 X Series (Formerly Virtual Office)

  • 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
  • 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.
No photo available

Google Hangouts

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
No photo available

Cons

8x8 X Series (Formerly Virtual Office)

  • Voicemail passwords. 8x8 imposes certain limitations on voicemail passwords, like not letting you use any number combination that is also a year between 1900 and 2019 I think. We have used the number combination 1957 for a particular purpose, not related to the year, but 8x8 will not allow us to use this as a voicemail password. I think users should be able to choose whatever passcode they'd like for their voicemail, as long as it's 4-digits or more, or whatever the parameters are.
No photo available

Google Hangouts

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
No photo available

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.9
Based on 5 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Google Hangouts

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 3 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Google Hangouts

Google Hangouts 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker profile photo

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 1 answer
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Google Hangouts

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 1 answer
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Google Hangouts

No score
No answers yet
No answers on this topic

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.0
Based on 16 answers
Whenever I call the customer support people, they are very helpful. Early in our use of the product, we configured something incorrectly and couldn't figure out how to fix it. I called customer service and they quickly explain how to fix it after making a few changes on their end. Very helpful!
No photo available

Google Hangouts

Google Hangouts 7.6
Based on 30 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo profile photo

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera profile photo

Google Hangouts

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

When looking at phone systems for my office several years ago, I reviewed three different systems that were recommended to me. The 8x8 sales person who made the original presentation was extremely helpful in identifying the things I needed to fit my particular single office situation. She didn't try to sell me more that I needed.
No photo available

Google Hangouts

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 1 answer
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Google Hangouts

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • Much better handling of inbound call volume, ensuring secondary and tertiary backups to answering calls.
  • Call recording ensures consistency of call etiquette and professionalism while allowing replaying to capture the content of the call and holding customers accountable for their request and authorizations.
  • ROI is hard to measure, but ensuring no lost/abandoned calls has positive impact on business financially.
  • Using mobile devices during internet interruptions is invaluable for business continuity and customer access to business.
No photo available

Google Hangouts

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar profile photo

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Hangouts

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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