8x8 X Series (Formerly Virtual Office) vs Google Hangouts

• 8x8 Virtual Office provides as many ring groups that a company requires. We have 6 rings that help clients reach the person they need to reach.
• 8x8 Virtual Office provides as many fax numbers that a company requires. We have 6 fax numbers that help employees receive a client's fax in a timely manner. And can verify receipt quickly.

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• One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
• One tool, any platform.
• Cell phone? No problem.
• Tablet? No problem.
• PC? No problem.
• No matter what OS you're using, you can Hangout.
• One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.

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• Voicemail passwords. 8x8 imposes certain limitations on voicemail passwords, like not letting you use any number combination that is also a year between 1900 and 2019 I think. We have used the number combination 1957 for a particular purpose, not related to the year, but 8x8 will not allow us to use this as a voicemail password. I think users should be able to choose whatever passcode they'd like for their voicemail, as long as it's 4-digits or more, or whatever the parameters are.

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• With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
• I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
• Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.

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• Much better handling of inbound call volume, ensuring secondary and tertiary backups to answering calls.
• Call recording ensures consistency of call etiquette and professionalism while allowing replaying to capture the content of the call and holding customers accountable for their request and authorizations.
• ROI is hard to measure, but ensuring no lost/abandoned calls has positive impact on business financially.
• Using mobile devices during internet interruptions is invaluable for business continuity and customer access to business.

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• If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
• It will improve communication with our suppliers and cut down on shipping of samples back and forth.
• It will save us time.

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