8x8 X Series (Formerly Virtual Office) vs Google Hangouts (Classic)

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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• One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
• One tool, any platform.
• Cell phone? No problem.
• Tablet? No problem.
• PC? No problem.
• No matter what OS you're using, you can Hangout.
• One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.

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• Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
• Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
• Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

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• With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
• I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
• Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.

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• 8x8 has cut down total monthly phone system cost by approximately 25%.
• We can now work remotely without missing important calls and messages.
• We can run many more reports than we could before as to who is calling and when.
• Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

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• If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
• It will improve communication with our suppliers and cut down on shipping of samples back and forth.
• It will save us time.

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