What users are saying about
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Top Rated
440 Ratings
86 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100
86 Ratings
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Score 7.3 out of 100

Feature Set Ratings

  • 8x8 X Series ranks higher in 1 feature set: VoIP system collaboration
  • Grasshopper ranks higher in 3 feature sets: Cloud PBX, Call Management, Mobile apps

Cloud PBX

8.7

8x8 X Series

87%
9.7

Grasshopper

97%
Grasshopper ranks higher in 5/5 features

Hosted PBX

8.6
86%
125 Ratings
9.5
95%
23 Ratings

Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings
10.0
100%
24 Ratings

User templates

8.3
83%
131 Ratings
10.0
100%
19 Ratings

Call reports

8.1
81%
171 Ratings
9.5
95%
33 Ratings

Directory of employee names

8.4
84%
187 Ratings
9.5
95%
34 Ratings

Call Management

8.4

8x8 X Series

84%
9.6

Grasshopper

96%
Grasshopper ranks higher in 5/5 features

Answering rules

8.3
83%
226 Ratings
9.3
93%
47 Ratings

Call recording

9.2
92%
187 Ratings
9.5
95%
22 Ratings

Call park

7.9
79%
178 Ratings
9.7
97%
12 Ratings

Call screening

8.0
80%
167 Ratings
10.0
100%
36 Ratings

Message alerts

8.7
87%
218 Ratings
9.3
93%
43 Ratings

VoIP system collaboration

8.3

8x8 X Series

83%
8.0

Grasshopper

80%
8x8 X Series ranks higher in 3/4 features

Video conferencing

7.6
76%
113 Ratings
7.9
79%
3 Ratings

Audio conferencing

8.2
82%
159 Ratings
7.7
77%
7 Ratings

Video screen sharing

8.7
87%
68 Ratings
8.2
82%
3 Ratings

Instant messaging

8.8
88%
90 Ratings
8.0
80%
9 Ratings

Mobile apps

8.5

8x8 X Series

85%
9.0

Grasshopper

90%
Grasshopper ranks higher in 2/2 features

Mobile app for iOS

8.5
85%
178 Ratings
9.0
90%
35 Ratings

Mobile app for Android

8.5
85%
137 Ratings
9.0
90%
29 Ratings

Attribute Ratings

  • 8x8 X Series is rated higher in 2 areas: Likelihood to Recommend, Usability
  • Grasshopper is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.3

8x8 X Series

83%
266 Ratings
8.0

Grasshopper

80%
56 Ratings

Likelihood to Renew

9.5

8x8 X Series

95%
14 Ratings

Grasshopper

N/A
0 Ratings

Usability

9.3

8x8 X Series

93%
39 Ratings
6.0

Grasshopper

60%
1 Rating

Availability

9.2

8x8 X Series

92%
8 Ratings

Grasshopper

N/A
0 Ratings

Performance

9.3

8x8 X Series

93%
8 Ratings

Grasshopper

N/A
0 Ratings

Support Rating

7.3

8x8 X Series

73%
173 Ratings
8.7

Grasshopper

87%
83 Ratings

In-Person Training

10.0

8x8 X Series

100%
1 Rating

Grasshopper

N/A
0 Ratings

Implementation Rating

8.6

8x8 X Series

86%
12 Ratings

Grasshopper

N/A
0 Ratings

Contract Terms and Pricing Model

7.6

8x8 X Series

76%
8 Ratings

Grasshopper

N/A
0 Ratings

Product Scalability

8.7

8x8 X Series

87%
6 Ratings

Grasshopper

N/A
0 Ratings

Professional Services

8.9

8x8 X Series

89%
7 Ratings

Grasshopper

N/A
0 Ratings

Likelihood to Recommend

8x8 X Series

The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Julliana Reyes | TrustRadius Reviewer

Pros

8x8 X Series

  • We love the conference calling since many users are working from home.
  • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
  • Being able to take the phones with us using the app on our cell phones is a bonus.
Anonymous | TrustRadius Reviewer

Grasshopper

  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
David Renberg | TrustRadius Reviewer

Cons

8x8 X Series

  • App improvement - connectivity issues
  • Base level training - new employee handbook/training
  • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
  • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
Anonymous | TrustRadius Reviewer

Grasshopper

  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Trisha Miller | TrustRadius Reviewer

Pricing Details

8x8 X Series

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$12 Per User/Per Month

8x8 X Series Editions & Modules

Edition
8x8 Express$121
X2$241
X4$441
  1. Per User/Per Month
Additional Pricing Details

Grasshopper

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$29 per month

Grasshopper Editions & Modules

Edition
Solo$291
Partner$491
Small Business$891
  1. per month
Additional Pricing Details

Likelihood to Renew

8x8 X Series

8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
Steve Morin | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Usability

8x8 X Series

8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

8x8 X Series

8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Performance

8x8 X Series

8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
Steve Morin | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series

8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
Anonymous | TrustRadius Reviewer

Grasshopper

Grasshopper 8.7
Based on 83 answers
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Diane Helbig | TrustRadius Reviewer

In-Person Training

8x8 X Series

8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
Steve Morin | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Implementation Rating

8x8 X Series

8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
Steve Morin | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series

8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
Daniel Bonilla | TrustRadius Reviewer

Grasshopper

I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Contract Terms and Pricing Model

8x8 X Series

8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
Jondre Chandler | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Scalability

8x8 X Series

8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Professional Services

8x8 X Series

8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
Steve Morin | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series

  • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
  • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
  • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
Anonymous | TrustRadius Reviewer

Grasshopper

  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Courtney Mudd | TrustRadius Reviewer

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