8x8 X Series (Formerly Virtual Office) vs Grasshopper

• Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
• We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
• Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.

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• Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
• Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
• Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.

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• Ability to integrate multiple businesses onto a single desk phone (or possibility this is a lack of familiarity with the system).
• Have had no follow-up from the sales rep following the initial onboarding to ask if everything is alright. Would appreciate this.
• Hardware delivery was somewhat slow, but there's this thing called coronavirus which may have impacted normal delivery times so not sure.

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• There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
• Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
• This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.

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• 8x8 has cut down total monthly phone system cost by approximately 25%.
• We can now work remotely without missing important calls and messages.
• We can run many more reports than we could before as to who is calling and when.
• Auto-attendant allows office personnel to not always have to answer if only basic information is needed by the caller.

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• Grasshopper has been positive overall because it is inexpensive and agile/easy to use
• Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
• Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls

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