8x8 X Series (Formerly Virtual Office) vs Grasshopper

• Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
• Customer support is great to work with and we have never had to wait to talk to a live person.
• The admin portal is very user friendly & easy to learn [how] to use.

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• Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
• Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
• Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.

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• It is very difficult to schedule meetings in the future in the smartphone app.
• The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
• It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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• There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
• Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
• This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.

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• 8x8 has enabled us to totally streamline our voice calls.
• We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
• One single, fixed price gives us all the calls we need so we can budget precisely.

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• Grasshopper has been positive overall because it is inexpensive and agile/easy to use
• Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
• Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls

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