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207 Ratings
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Top Rated
76 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100

Grasshopper

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Top Rated
76 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Grasshopper

Seems like it is perfectly suited for ANY small to medium business. I can imagine that a business would outgrow the system eventually, but probably around 75-100 employees? Great system for offices that are not managed full time, companies with remote workers, budget conscience start ups, anyone with a need for a registered office line.
David Renberg | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Grasshopper
8.1
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Grasshopper
8.9
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Grasshopper
8.2
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Grasshopper
7.2
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Grasshopper
8.3
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Grasshopper
7.8

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Grasshopper
8.2
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Grasshopper
7.7
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Grasshopper
8.4
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Grasshopper
7.7
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Grasshopper
8.1
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Grasshopper
8.9

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Grasshopper
8.0
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Grasshopper
7.9
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Grasshopper
7.6
Video screen sharing
8x8 X Series (Formerly Virtual Office)
Grasshopper
8.2
Instant messaging
8x8 X Series (Formerly Virtual Office)
Grasshopper
8.4

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Grasshopper
7.9
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Grasshopper
7.9
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Grasshopper
7.9

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Grasshopper

  • Extremely user-friendly interface - even non-tech-savvy users can manage their user setup and call handling on their own.
  • Excellent customer support.....on the few occasions that I've need help the Grasshopper team has been quick, helpful, professional, and friendly.
  • Impressive voice talent for those who don't want to (or shouldn't!) creates their own greetings and messages.
Trisha Miller | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Grasshopper

  • There isn't much I can think of, although right now one of my team members isn't having her calls come through for some reason. We have to troubleshoot it and see if it isn't an issue with her phone first. But obviously its never good when things like that happen. Can't put the blame anywhere yet as we haven't yet looked at the issue.
  • Placing calls from within the Grasshopper app isn't always so solid. I've tried placing outgoing calls from the app and I've had issues where the person I called couldn't hear me or the call would just drop out of nowhere. It hasn't happened in a while but it did happen a few times when I first started using it. Admittedly that was over 4 years ago so it may not be an issue anymore.
  • This is a little out there but it would interesting if there were an option to SEND faxes as well. If I could take pictures of a document with my phone, or if there is an existing pdf file on my phone, the ability to send it would be great. It seems a little unnecessary because at that point you might think, well why not just email it? I agree but there are still some people and companies out there (strangely) that like to receive things via fax (i.e. the IRS still has some services that can only be taken care of if documents are mailed or faxed in). I'm sure eventually this will go the way of the dinosaur though.
Daniel Shatzkes CEO Entrepreneur, Manufacturer, Musician | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

Grasshopper 6.0
Based on 1 answer
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Matthew Gardner | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Grasshopper

Grasshopper 8.3
Based on 41 answers
Support at Grasshopper is the reason I continue to integrate the calls with my nonprofit. A satisfying customer service experience paired with unparalleled service and cost is the reason we keep coming back. Phone service is simple yet an integral part of what most if not all small businesses need to succeed.
Anonymous | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Grasshopper

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Grasshopper

Grasshopper is more reliable in terms of the actual connection and quality of the call compared to Uber Conference & Google Hangouts. We choose Grasshopper over both of these platforms because it provided us a dedicated phone number we can use in our email signatures, allows us to screen phone calls, and provides extensions for different departments / members of the team so external callers can reach the person they were looking for without having to go through an operator
Courtney Mudd | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Grasshopper

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Grasshopper

  • Grasshopper has been positive overall because it is inexpensive and agile/easy to use
  • Our customers are happy that they can reach us easily, and our reps are happy to use their phones mobilely
  • Integration with G-suite and intercom is great - saves time and keeps us from having to waste time logging calls
Becky Jewell Laughton | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Grasshopper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Grasshopper
8.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Grasshopper

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Grasshopper
6.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Grasshopper

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Grasshopper

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Grasshopper
8.3

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Grasshopper

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Grasshopper

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