What users are saying about
8x8 X Series (Formerly Virtual Office)
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318 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 7.5 out of 100
Based on 318 reviews and ratings
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 4 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
8x8 X-2 series seems to be particularly well suited for smaller, simple phone configurations with higher packages being more well suited for larger organizations with more complicated structures. It is very beneficial in scenarios where staff are working remotely but need to keep the appearance of working in the office, and for offices that have multiple locations but need their phone structure to work as if they are one organization.

Verified User
Executive in Other
Computer & Network Security Company, 11-50 employeesHotTelecom
When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Internet Marketing Manager
PrecoroComputer Software, 11-50 employees
Feature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
HotTelecom
9.2
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
HotTelecom
9.6
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
HotTelecom
9.8
User templates
8x8 X Series (Formerly Virtual Office)
7.1
HotTelecom
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
HotTelecom
8.3
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
HotTelecom
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
HotTelecom
9.5
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
HotTelecom
9.6
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
HotTelecom
9.8
Call park
8x8 X Series (Formerly Virtual Office)
7.4
HotTelecom
9.6
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
HotTelecom
9.3
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
HotTelecom
9.3
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
HotTelecom
8.6
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
HotTelecom
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.5
HotTelecom
8.6
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.2
HotTelecom
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.8
HotTelecom
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
HotTelecom
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
HotTelecom
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
HotTelecom
—
Pros
8x8 X Series (Formerly Virtual Office)
- Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
- The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
- The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

Verified User
Executive in Corporate
Music Company, 11-50 employeesHotTelecom
- Friendly and responsive customer support.
- Wide geographical coverage.
- It's easy to set up.
- High-quality phone calls.
- There are a lot of additional services available.
Cloud Engineer
SkyviaComputer Software, 51-200 employees
Cons
8x8 X Series (Formerly Virtual Office)
- It is very difficult to schedule meetings in the future in the smartphone app.
- The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
- It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesHotTelecom
- Video calling is not available as a feature.

Verified User
C-Level Executive in Marketing
Information Technology & Services Company, 11-50 employeesLikelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
HotTelecom
No score
No answers yet
No answers on this topic
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Verified User
Executive in Other
Consumer Electronics Company, 1-10 employeesHotTelecom
No score
No answers yet
No answers on this topic
Reliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
HotTelecom
No score
No answers yet
No answers on this topic
Performance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
HotTelecom
No score
No answers yet
No answers on this topic
Support Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
HotTelecom
HotTelecom 9.6
Based on 4 answers
We are totally satisfied with help Customer Support. They were quick and responsive
PR Specialist
Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees
In-Person Training
8x8 X Series (Formerly Virtual Office)
N/a. No in-person training.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
HotTelecom
No answers on this topic
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Office Manager
Servpro of Pompano BeachConstruction, 1-10 employees
HotTelecom
No score
No answers yet
No answers on this topic
Alternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
HotTelecom
No answers on this topic
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
HotTelecom
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- 8x8 has enabled us to totally streamline our voice calls.
- We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
- One single, fixed price gives us all the calls we need so we can budget precisely.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
HotTelecom
- The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
Internet Marketing Manager
PrecoroComputer Software, 11-50 employees
Screenshots
8x8 X Series (Formerly Virtual Office)
—Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
8x8 X Series (Formerly Virtual Office) Editions & Modules
—
Additional Pricing Details
—HotTelecom
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
HotTelecom Editions & Modules
Edition
Direct virtual phone number | from 51 |
---|---|
Virtual SMS number | from 71 |
Toll-free (800) number | from 71 |
Virtual PBX | $652 |
Virtual fax number | $303 |
- Monthly fee + connection fee
- Monthly fee
- Monthly fee + connection fee