8x8 X Series (Formerly Virtual Office) vs HotTelecom | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 318 reviews and ratings

Score 9.1 out of 10

Based on 4 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

HotTelecom

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

HotTelecom

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

HotTelecom

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

HotTelecom

Mobile app for iOS

Mobile app for Android

Pros

Delivering voicemail via email and the ability to save, forward/share recordings with relevant parties is helpful and improves the ease and accuracy of relaying messages to the correct person.
The ability to setup numbers to which to auto-forward in the instance of a power outage or internet outage is essential for running a customer service business like ours.
The ability to record calls during training periods with new employees is great to improve customer service and sales abilities.

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Verified User

Executive in Corporate

Music Company, 11-50 employees

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Friendly and responsive customer support.
Wide geographical coverage.
It's easy to set up.
High-quality phone calls.
There are a lot of additional services available.

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Cloud Engineer

SkyviaComputer Software, 51-200 employees

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Cons

It is very difficult to schedule meetings in the future in the smartphone app.
The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

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Video calling is not available as a feature.

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Verified User

C-Level Executive in Marketing

Information Technology & Services Company, 11-50 employees

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Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.3

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

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Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

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No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.6

Based on 112 answers

The support team has not been very knowledgeable in my opinion. I have called for support assistance in a couple of instances and the rep didn't know what was wrong or they did and did not relay or provide good resources or knowledge on how to utilize the system correctly.

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Technical Specialist

Peak Dental ServicesHospital & Health Care, 201-500 employees

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HotTelecom 9.6

Based on 4 answers

We are totally satisfied with help Customer Support. They were quick and responsive

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Valeria Tkachenko

PR Specialist

Netpeak Software — Professional SEO ToolsComputer Software, 11-50 employees

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In-Person Training

N/a. No in-person training.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.4

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

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Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

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IT Admin

Walter E. Smithe FurnitureRetail, 201-500 employees

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No answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

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IT Manager

MedTrainerInternet, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

8x8 has enabled us to totally streamline our voice calls.
We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
One single, fixed price gives us all the calls we need so we can budget precisely.

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IT Director

GTMatrixLogistics and Supply Chain, 1-10 employees

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The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.

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Internet Marketing Manager

PrecoroComputer Software, 11-50 employees

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Screenshots

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

8x8 X Series (Formerly Virtual Office) Editions & Modules

—

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

HotTelecom Editions & Modules

Edition

Direct virtual phone number	from 5¹
Virtual SMS number	from 7¹
Toll-free (800) number	from 7¹
Virtual PBX	$65²
Virtual fax number	$30³

Monthly fee + connection fee
Monthly fee
Monthly fee + connection fee

Additional Pricing Details

Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

8x8 X Series (Formerly Virtual Office)

HotTelecom

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