What users are saying about
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285 Ratings
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Top Rated
174 Ratings

8x8 X Series (Formerly Virtual Office)

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285 Ratings
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Score 7.2 out of 100

Hyper-V

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Top Rated
174 Ratings
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Score 8 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Hyper-V

A specific scenario where Hyper-V is well suited would be for environment testing purposes. Let's say you want to learn or test a new OS for a product or just for learning purposes. You are able to boot up this OS in just a few mins on Hyper-V and then begin working, testing and learning with no money out of your pocket. You don't have to go out and build or buy a new PC (assuming your current PC has enough memory and CPU usage for a single VM.).I do not think there is a scenario where this would not be appropriate. This is not really a piece of software that you need to install to do other things. If you are enabling Hyper-V you are using it to create a virtual environment. The only time you really wouldn't use this is if your application would be better off running in a docker/container setup.
Charles R. Coggins III | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.1
Hyper-V
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Hyper-V
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.7
Hyper-V
User templates
8x8 X Series (Formerly Virtual Office)
6.9
Hyper-V
Call reports
8x8 X Series (Formerly Virtual Office)
6.9
Hyper-V
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Hyper-V

Call Management

8x8 X Series (Formerly Virtual Office)
7.6
Hyper-V
Answering rules
8x8 X Series (Formerly Virtual Office)
7.3
Hyper-V
Call recording
8x8 X Series (Formerly Virtual Office)
7.8
Hyper-V
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Hyper-V
Call screening
8x8 X Series (Formerly Virtual Office)
7.3
Hyper-V
Message alerts
8x8 X Series (Formerly Virtual Office)
8.0
Hyper-V

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
7.3
Hyper-V
Video conferencing
8x8 X Series (Formerly Virtual Office)
6.9
Hyper-V
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.7
Hyper-V
Video screen sharing
8x8 X Series (Formerly Virtual Office)
6.8
Hyper-V
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.6
Hyper-V

Mobile apps

8x8 X Series (Formerly Virtual Office)
6.3
Hyper-V
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.1
Hyper-V
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.5
Hyper-V

Server Virtualization

8x8 X Series (Formerly Virtual Office)
Hyper-V
7.8
Virtual machine automated provisioning
8x8 X Series (Formerly Virtual Office)
Hyper-V
7.5
Management console
8x8 X Series (Formerly Virtual Office)
Hyper-V
7.5
Live virtual machine backup
8x8 X Series (Formerly Virtual Office)
Hyper-V
8.2
Live virtual machine migration
8x8 X Series (Formerly Virtual Office)
Hyper-V
7.8
Hypervisor-level security
8x8 X Series (Formerly Virtual Office)
Hyper-V
8.0

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Hyper-V

  • Checkpoints are the easiest in Hyper-V. Creating them on live systems, restoring a system to a previous checkpoint in seconds and maintaining the one you were just using in case you have to go back to it again.
  • Controlling the resources is extremely useful in Hyper-V as opposed to other solutions that have basic tools only. With Hyper-V you can assign specific number of cores of CPU, or amounts of RAM, and you can set these dynamically with a type of "importance" for each VM, so that if one VM is more essential than a 2nd one, but both are trying to consume 100% of the CPU/RAM, you can designate which server has the most importance and Hyper-V will give it the resources over the 2nd one.
  • Replicas are required! If your Hyper-V host dies, your company dies. If you have a Replica Hyper-V Host, you are in good shape! Spinning up a replica server can be done automatically when the primary VM fails, or manually to give you a chance to modify IP/MAC/HostName/etc. This can be done in seconds and have your company up and running again in moments versus days!
John Fester | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • At times call quality with callers outside the 8x8 system at times is poor.
  • Voicemail boxes are not very large, and can fill quickly.
  • A means to mark all received faxes at one time as read within Virtual Office would be nice.
Christopher Alcumbrack | TrustRadius Reviewer

Hyper-V

  • For me, checkpoints have been a sore spot over the years. These are system snapshots, where you can roll back the system to a previous point in time if you encounter issues after installing updates, applications, or making changes to the system. I'm using Server 2016 and haven't tried them in this version, but earlier versions created all sorts of issues if you ran into a scenario where you needed to recover a VM. I don't use these, instead relying on Veeam backups.
  • Moving VMs from one server to another could be easier. To be clear, I'm not talking about Replica, but actual VM migration.
Nathan Roberts | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.6
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Hyper-V

Hyper-V 10.0
Based on 4 answers
Cheap and easy is the name of the game. It has great support, it doesn't require additional licenses, it works the same if it is a cluster or stand-alone, and all the servers can be centrally managed from a system center virtual machine manager server, even when located at remote sites.
Tim Starkenburg | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 13 answers
I have found both the use, and administration of 8x8 to be very straight forward. After a brief period of familiarization all of my users have found the use of the system quite simple. The system is scalable in some regards as it allows for simple use, or more broad usage of features. You can simply have a desk phone, and use the system like a simple phone. Or you can use the Virtual Office program and app to use all of the features offered.
Christopher Alcumbrack | TrustRadius Reviewer

Hyper-V

Hyper-V 10.0
Based on 4 answers
It is very easy to configure new virtual machines and manage them. But you have to use different interfaces to perform various tasks. Especially as soon as it comes to clustering you have to use at least two different interfaces (Hyper-V Manager and Failover-Cluster Manager) to perform all necessary tasks. The newly released Windows Admin Center is a way into the right direction to get all management tasks into one single interface.
Anonymous | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.8
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Hyper-V

Hyper-V 9.0
Based on 1 answer
In the past 2 years our Hyper-V servers have only had a handful of instances where the VM's on them were unreachable and the physical Hyper-V server had to be restarted. One time this was due to a RAM issue with the physical box and was resolved when we stopped using dynamic memory in Hyper-V. The other times were after updates were installed and the physical box was not restarted after the updates were installed.
Bill Starling | TrustRadius Reviewer

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Hyper-V

Hyper-V 9.0
Based on 1 answer
Hyper-V itself works quickly and rarely gave performance issues but this can be more attributed to the physical server specifications that the actual Hyper-V software in my opinion as Hyper-V technically just utilizes config files such as xml, and a data drive file (VHD, VHDX, etc) to perform its' duties.
Bill Starling | TrustRadius Reviewer

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 5.7
Based on 104 answers
Very easy to use. In this day of age, finding a company with a great product, competitive pricing and top ofthe line customer service is hard to do. We found it with 8x8 and look forward to using it for many years to come.We also will be happy to recommend it to anyone else who is looking for suggestions.
Tim Layton | TrustRadius Reviewer

Hyper-V

Hyper-V 8.4
Based on 18 answers
The largest reason for this rating is due to the Microsoft pay for support model. If the user has an active support agreement with microsoft then the support is good with timely responses and support personnel who will work the problems to completion. The knowledge bases are very large and difficult to search. There are a large number of resources available. Microsoft licensing models make it difficult to properly license environments.
James McCullough | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Hyper-V

Hyper-V 8.0
Based on 1 answer
We had in person training from a third party and while it was very in depth it was at a beginner's level and by the time we received the training we had advanced past this level so it was monotonous and redundant at that point. It was good training though and would have provided a solid foundation for learning the rest of Hyper-V had I had it from the beginning.
Bill Starling | TrustRadius Reviewer

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Hyper-V

Hyper-V 9.0
Based on 1 answer
The training was easy to read and find. There were good examples in the training and it is plentiful if you use third party resources also. It is not perfect as sometimes you may have a specific question and have to spend time learning or in the rare case you get an error you might have to research that error code which could have multiple causes.
Bill Starling | TrustRadius Reviewer

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.3
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
Daniel Herrera | TrustRadius Reviewer

Hyper-V

Hyper-V 10.0
Based on 2 answers
Make sure to test the upgrade on a machine with test VM's that are either backed up or are ok to be corrupted in case of failure. Other than that there are few things to worry about
Bill Starling | TrustRadius Reviewer

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

If I had a choice to pick otherwise, I would. I came into the company when they already had 8x8 and it is such an issue. The fact that you have to have the VO AND the VCC open at the same time, llike why? I would definitely not choose them over quite a few companies.
Josh Kim | TrustRadius Reviewer

Hyper-V

We use VirtualBox for non-production environments and pre-production testing because it's free. In our experience, we are not confident in VirtualBox for a production environment. On the flip-side, VMware is overkill for our needs and is too complex for our small I.T. dept to manage. Hyper-V is right in the middle. We already have it via existing licenses and it has a familiar feel to anyone who has used Microsoft's server operating systems.
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Hyper-V

Hyper-V 9.0
Based on 1 answer
Nothing is perfect but Hyper-V does a great job of showing the necessary data to users to ensure that there is enough resources to perform essential functions. You can also select what fields show on the management console which is helpful for a quick glance. There are notifications that can be set up and if things go unnoticed and a Hyper-V server runs out of a resource it will safely and quickly shut down the VM's it needs to in order to ensure no Hardware failure or unnecessary data loss.
Bill Starling | TrustRadius Reviewer

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • We were able to use desk phones we already had minimizing the initial investment.
  • It allowed us to transition to remote work seamlessly when the need arose.
  • Users required less training because the features were similar to other commonly used phone systems.
Bret Miller | TrustRadius Reviewer

Hyper-V

  • Positive: It saved my client money because they didn't have to provide an entire laptop for me. Instead, they just gave me a USB stick with an ISO file, which I used to load their image on my Hyper-V.
  • Negative: Downtime. I have spent a lot of time troubleshooting connectivity and stability issues within Hyper-V. So although it saved them the initial money of not having to provide a separate laptop, a lot of money was spent in man-hours trying to troubleshoot other issues.
  • Positive: Interfacing with the local system. How a VM interfaces with a local system can often be hit or miss. As an example, I'm referring to how easily it can copy/paste between the two systems. Hyper-V does this remarkably well, and it also handles screen sizing with ease.
Anonymous | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hyper-V

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.0
Hyper-V
8.3

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
6.6
Hyper-V
10.0

Usability

8x8 X Series (Formerly Virtual Office)
7.7
Hyper-V
10.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.8
Hyper-V
9.0

Performance

8x8 X Series (Formerly Virtual Office)
7.6
Hyper-V
9.0

Support Rating

8x8 X Series (Formerly Virtual Office)
5.7
Hyper-V
8.4

In-Person Training

8x8 X Series (Formerly Virtual Office)
Hyper-V
8.0

Online Training

8x8 X Series (Formerly Virtual Office)
Hyper-V
9.0

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.3
Hyper-V
10.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Hyper-V
9.0

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