What users are saying about
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207 Ratings
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Top Rated
222 Ratings

8x8 X Series (Formerly Virtual Office)

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207 Ratings
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Score 7.5 out of 100

Jabber

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Top Rated
222 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven | TrustRadius Reviewer

Jabber

Truly the flexibility of not being tethered to my desk is the greatest joy of Cisco Jabber. It is so beneficial for me to be able to go to other offices and be collaborating with others but still not miss important calls to keep work flowing. This tool goes a long way to making users available to communicate while getting work done. I would totally recommend this as it is a great tool for modern professional environments.
Eric Taylor | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.8
Jabber
Hosted PBX
8x8 X Series (Formerly Virtual Office)
7.9
Jabber
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.0
Jabber
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Jabber
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Jabber
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Jabber

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Jabber
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Jabber
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Jabber
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Jabber
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Jabber
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Jabber

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Jabber
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Jabber
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Jabber

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.5
Jabber
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Jabber
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.4
Jabber

Project Management

8x8 X Series (Formerly Virtual Office)
Jabber
7.2
Task Management
8x8 X Series (Formerly Virtual Office)
Jabber
8.1
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Jabber
5.7
Scheduling
8x8 X Series (Formerly Virtual Office)
Jabber
6.9
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Jabber
6.8
Mobile Access
8x8 X Series (Formerly Virtual Office)
Jabber
8.8
Search
8x8 X Series (Formerly Virtual Office)
Jabber
7.6
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Jabber
6.6

Communication

8x8 X Series (Formerly Virtual Office)
Jabber
8.2
Chat
8x8 X Series (Formerly Virtual Office)
Jabber
9.2
Notifications
8x8 X Series (Formerly Virtual Office)
Jabber
8.8
Discussions
8x8 X Series (Formerly Virtual Office)
Jabber
8.6
Surveys
8x8 X Series (Formerly Virtual Office)
Jabber
7.6
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Jabber
7.5
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Jabber
7.9
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Jabber
7.1
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Jabber
9.0

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Jabber
7.8
Versioning
8x8 X Series (Formerly Virtual Office)
Jabber
7.6
Video files
8x8 X Series (Formerly Virtual Office)
Jabber
7.6
Audio files
8x8 X Series (Formerly Virtual Office)
Jabber
7.8
Document collaboration
8x8 X Series (Formerly Virtual Office)
Jabber
8.1
Access control
8x8 X Series (Formerly Virtual Office)
Jabber
8.0
Advanced security features
8x8 X Series (Formerly Virtual Office)
Jabber
7.7
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Jabber
6.8
Device sync
8x8 X Series (Formerly Virtual Office)
Jabber
8.6

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl | TrustRadius Reviewer

Jabber

  • If individuals work for your company, their name and title is shown, as well as recent transactions you've had with them. In a dynamic environment such as the one I was employed, it was very organized and beneficial.
  • A strength of Jabber would be the integration involving alternate services a business might provide. It lets coworkers know if you are presenting a PowerPoint slide show by flashing "In Presentation Mode" which lets colleagues know not to message you at that time.
  • Everything works pretty smoothly and without a hitch. Another strength of Jabber is that it's been around long to enough to have many of the bugs and kinks worked out.
Anonymous | TrustRadius Reviewer

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor | TrustRadius Reviewer

Jabber

  • There is no Linux client. I don't run a Linux workstation on my daily work, but I have colleagues who do. They struggle a bit with alternative clients in order to connect with Jabber. Most of them, if not all, do not have the capability to send or receive images in chats.
  • Jabber does not synchronize the conversations over multiple devices. My main computer is a Mac, and my backup computer runs on Windows. When Jabber is opened on both, one of the computer starts to receive all messages, while the other doesn't see them. I might lose some conversations just because they appear only on the other computer.
  • Jabber does not keep a server-side history of conversations. All conversations are stored only on the computer of the two people discussing. When switching to a new computer, we have to archive our conversations, otherwise we would lose them.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera | TrustRadius Reviewer

Jabber

Jabber 9.3
Based on 3 answers
We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.
Ray Levron | TrustRadius Reviewer

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.6
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera | TrustRadius Reviewer

Jabber

Jabber 9.0
Based on 5 answers
There are still some improvements to be made between MAC and Windows users. Also the share screen between various devices does not always work. Any user can quickly adapt and understand how to use Jabber. The interface is very intuitive and straight forward. The transition between interfaces on PCs, to tablets, to mobile devices is also very consistent and set up almost identically
Kaitlin Tucker | TrustRadius Reviewer

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera | TrustRadius Reviewer

Jabber

No score
No answers yet
No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera | TrustRadius Reviewer

Jabber

No score
No answers yet
No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales | TrustRadius Reviewer

Jabber

Jabber 9.3
Based on 8 answers
Even with the Jabber client, Cisco support is outstanding, with the knowledge and quick response you would expect from them. Their engineers understand their products and our issues are usually addressed quickly and by the same person we originally connect with instead of getting passed to additional people. Follow-up is good too. Their support is thorough.
Debbie Johnson | TrustRadius Reviewer

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre | TrustRadius Reviewer

Jabber

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre | TrustRadius Reviewer

Jabber

No score
No answers yet
No answers on this topic

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW | TrustRadius Reviewer

Jabber

Jabber is much more user friendly than Cisco's IP Communicator. The clunky overall UI design of Cisco IP Communicator is not as appealing. The Jabber interface looks just like an instant messenger UI which makes it more user friendly as most of the larger corporations have a separate instant messenger application
Anonymous | TrustRadius Reviewer

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera | TrustRadius Reviewer

Jabber

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard | TrustRadius Reviewer

Jabber

  • Apples to apples, we were able to free up about $6,000 in licensing from Skype for Business and reducing the number of physical handsets we were licensing and supporting.
  • Communication up the organization has increased, as executives or other senior managers are more accessible and willing to communicate over chat, than with face-to-face or phone calls.
Brian Taylor | TrustRadius Reviewer

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jabber

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.7
Jabber
8.8

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Jabber
9.3

Usability

8x8 X Series (Formerly Virtual Office)
8.6
Jabber
9.0

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Jabber

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Jabber

Support Rating

8x8 X Series (Formerly Virtual Office)
6.7
Jabber
9.3

Implementation Rating

8x8 X Series (Formerly Virtual Office)
8.2
Jabber

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Jabber

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