What users are saying about
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Top Rated
440 Ratings
95 Ratings

8x8 X Series

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Top Rated
440 Ratings
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Score 8.3 out of 100
95 Ratings
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Score 6.3 out of 100

Feature Set Ratings

    Cloud PBX

    8.7

    8x8 X Series

    87%

    Jive

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Hosted PBX

    8.6
    86%
    125 Ratings
    N/A
    0 Ratings

    Multi-level Interactive Voice Response (IVR)

    9.8
    98%
    49 Ratings
    N/A
    0 Ratings

    User templates

    8.3
    83%
    131 Ratings
    N/A
    0 Ratings

    Call reports

    8.1
    81%
    171 Ratings
    N/A
    0 Ratings

    Directory of employee names

    8.4
    84%
    187 Ratings
    N/A
    0 Ratings

    Call Management

    8.4

    8x8 X Series

    84%

    Jive

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 5/5 features

    Answering rules

    8.3
    83%
    226 Ratings
    N/A
    0 Ratings

    Call recording

    9.2
    92%
    187 Ratings
    N/A
    0 Ratings

    Call park

    7.9
    79%
    178 Ratings
    N/A
    0 Ratings

    Call screening

    8.0
    80%
    167 Ratings
    N/A
    0 Ratings

    Message alerts

    8.7
    87%
    218 Ratings
    N/A
    0 Ratings

    VoIP system collaboration

    8.3

    8x8 X Series

    83%

    Jive

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 4/4 features

    Video conferencing

    7.6
    76%
    113 Ratings
    N/A
    0 Ratings

    Audio conferencing

    8.2
    82%
    159 Ratings
    N/A
    0 Ratings

    Video screen sharing

    8.7
    87%
    68 Ratings
    N/A
    0 Ratings

    Instant messaging

    8.8
    88%
    90 Ratings
    N/A
    0 Ratings

    Mobile apps

    8.5

    8x8 X Series

    85%

    Jive

    Feature Set Not Supported
    N/A
    8x8 X Series ranks higher in 2/2 features

    Mobile app for iOS

    8.5
    85%
    178 Ratings
    N/A
    0 Ratings

    Mobile app for Android

    8.5
    85%
    137 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • 8x8 X Series is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating
    • Jive is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    8x8 X Series

    83%
    266 Ratings
    9.2

    Jive

    92%
    37 Ratings

    Likelihood to Renew

    9.5

    8x8 X Series

    95%
    14 Ratings
    6.6

    Jive

    66%
    17 Ratings

    Usability

    9.3

    8x8 X Series

    93%
    39 Ratings
    6.1

    Jive

    61%
    4 Ratings

    Availability

    9.2

    8x8 X Series

    92%
    8 Ratings
    5.0

    Jive

    50%
    2 Ratings

    Performance

    9.3

    8x8 X Series

    93%
    8 Ratings
    9.0

    Jive

    90%
    2 Ratings

    Support Rating

    7.3

    8x8 X Series

    73%
    173 Ratings
    6.9

    Jive

    69%
    4 Ratings

    In-Person Training

    10.0

    8x8 X Series

    100%
    1 Rating

    Jive

    N/A
    0 Ratings

    Online Training

    8x8 X Series

    N/A
    0 Ratings
    5.0

    Jive

    50%
    3 Ratings

    Implementation Rating

    8.6

    8x8 X Series

    86%
    12 Ratings
    3.0

    Jive

    30%
    2 Ratings

    Contract Terms and Pricing Model

    7.6

    8x8 X Series

    76%
    8 Ratings

    Jive

    N/A
    0 Ratings

    Product Scalability

    8.7

    8x8 X Series

    87%
    6 Ratings

    Jive

    N/A
    0 Ratings

    Professional Services

    8.9

    8x8 X Series

    89%
    7 Ratings

    Jive

    N/A
    0 Ratings

    Likelihood to Recommend

    8x8 X Series

    The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.
    Anonymous | TrustRadius Reviewer

    Jive

    It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
    Anonymous | TrustRadius Reviewer

    Pros

    8x8 X Series

    • We love the conference calling since many users are working from home.
    • The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
    • Being able to take the phones with us using the app on our cell phones is a bonus.
    Anonymous | TrustRadius Reviewer

    Jive

    • Individual design
    • Presence of Russian language (localization can be independently established)
    • You can configure several information tapes with different themes. One for work, the second for communication
    • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
    • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
    • Integrates with MS Office, Google Drive, Google Docs
    • There are all platforms (even Winphone and blackberry)
    • You can create forum threads
    Anna Stepanenko | TrustRadius Reviewer

    Cons

    8x8 X Series

    • App improvement - connectivity issues
    • Base level training - new employee handbook/training
    • Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
    • Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.
    Anonymous | TrustRadius Reviewer

    Jive

    • Search functionality is very weak
    • The information architecture and taxonomy doesnt allow for easy discoverability of content
    • It's hard to navigate the and find spaces/groups that I already know about
    • The main profile/interface does not allow easy access to key tasks or common tasks.
    Terry Rydzynski | TrustRadius Reviewer

    Pricing Details

    8x8 X Series

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $12 Per User/Per Month

    8x8 X Series Editions & Modules

    Edition
    8x8 Express$121
    X2$241
    X4$441
    1. Per User/Per Month
    Additional Pricing Details

    Jive

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Jive Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    8x8 X Series

    8x8 X Series 9.5
    Based on 14 answers
    Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
    Steve Morin | TrustRadius Reviewer

    Jive

    Jive 6.6
    Based on 17 answers
    There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
    Chris Becker | TrustRadius Reviewer

    Usability

    8x8 X Series

    8x8 X Series 9.3
    Based on 39 answers
    Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
    Anonymous | TrustRadius Reviewer

    Jive

    Jive 6.1
    Based on 4 answers
    It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
    Anonymous | TrustRadius Reviewer

    Reliability and Availability

    8x8 X Series

    8x8 X Series 9.2
    Based on 8 answers
    In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
    Daniel Herrera | TrustRadius Reviewer

    Jive

    Jive 5.0
    Based on 2 answers
    Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

    Jive posted a statement to the media saying all customers were up, but we were not.
    Anonymous | TrustRadius Reviewer

    Performance

    8x8 X Series

    8x8 X Series 9.3
    Based on 8 answers
    No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
    Steve Morin | TrustRadius Reviewer

    Jive

    Jive 9.0
    Based on 2 answers
    The product worked as designed. It just didn't work for our needs.
    Anonymous | TrustRadius Reviewer

    Support Rating

    8x8 X Series

    8x8 X Series 7.3
    Based on 173 answers
    I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.
    Anonymous | TrustRadius Reviewer

    Jive

    Jive 6.9
    Based on 4 answers
    They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
    Anonymous | TrustRadius Reviewer

    In-Person Training

    8x8 X Series

    8x8 X Series 10.0
    Based on 1 answer
    The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
    Steve Morin | TrustRadius Reviewer

    Jive

    No score
    No answers yet
    No answers on this topic

    Online Training

    8x8 X Series

    No score
    No answers yet
    No answers on this topic

    Jive

    Jive 5.0
    Based on 3 answers
    Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
    Maxime Guglielmetti | TrustRadius Reviewer

    Implementation Rating

    8x8 X Series

    8x8 X Series 8.6
    Based on 12 answers
    None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
    Steve Morin | TrustRadius Reviewer

    Jive

    Jive 3.0
    Based on 2 answers
    If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    8x8 X Series

    8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
    Daniel Bonilla | TrustRadius Reviewer

    Jive

    We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    8x8 X Series

    8x8 X Series 7.6
    Based on 8 answers
    At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
    adjust for you.
    Jondre Chandler | TrustRadius Reviewer

    Jive

    No score
    No answers yet
    No answers on this topic

    Scalability

    8x8 X Series

    8x8 X Series 8.7
    Based on 6 answers
    We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
    Daniel Herrera | TrustRadius Reviewer

    Jive

    No score
    No answers yet
    No answers on this topic

    Professional Services

    8x8 X Series

    8x8 X Series 8.9
    Based on 7 answers
    PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
    Steve Morin | TrustRadius Reviewer

    Jive

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    8x8 X Series

    • 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
    • The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
    • Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.
    Anonymous | TrustRadius Reviewer

    Jive

    • reduce email traffic
    • reduce amount of files/documents scattered & lost across shared drives
    • increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
    • from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)
    Anonymous | TrustRadius Reviewer

    Screenshots

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