What users are saying about
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202 Ratings
89 Ratings

8x8 X Series (Formerly Virtual Office)

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202 Ratings
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Score 7.5 out of 101
89 Ratings
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Score 7.5 out of 101

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)

Any business that has workers in multiple locations or workers who are based out for the office for significant periods of time will really benefit from the 8x8 cloud-based system. Your direct line follows you around, but because of the Virtual Attendant, office hours and out of hours can be configured so that you only receive calls when you're "at work."
Andrew Steven profile photo

Jive

It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.
No photo available

Feature Rating Comparison

Cloud PBX

8x8 X Series (Formerly Virtual Office)
7.9
Jive
Hosted PBX
8x8 X Series (Formerly Virtual Office)
8.0
Jive
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
8.1
Jive
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Jive
Call reports
8x8 X Series (Formerly Virtual Office)
7.5
Jive
Directory of employee names
8x8 X Series (Formerly Virtual Office)
8.5
Jive

Call Management

8x8 X Series (Formerly Virtual Office)
8.6
Jive
Answering rules
8x8 X Series (Formerly Virtual Office)
8.4
Jive
Call recording
8x8 X Series (Formerly Virtual Office)
8.7
Jive
Call park
8x8 X Series (Formerly Virtual Office)
8.3
Jive
Call screening
8x8 X Series (Formerly Virtual Office)
8.9
Jive
Message alerts
8x8 X Series (Formerly Virtual Office)
8.9
Jive

VoIP system collaboration

8x8 X Series (Formerly Virtual Office)
8.1
Jive
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.8
Jive
Audio conferencing
8x8 X Series (Formerly Virtual Office)
8.4
Jive

Mobile apps

8x8 X Series (Formerly Virtual Office)
7.6
Jive
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.6
Jive
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
7.5
Jive

Project Management

8x8 X Series (Formerly Virtual Office)
Jive
7.0
Task Management
8x8 X Series (Formerly Virtual Office)
Jive
7.0
Gantt Charts
8x8 X Series (Formerly Virtual Office)
Jive
6.4
Scheduling
8x8 X Series (Formerly Virtual Office)
Jive
6.7
Workflow Automation
8x8 X Series (Formerly Virtual Office)
Jive
7.8
Mobile Access
8x8 X Series (Formerly Virtual Office)
Jive
7.7
Search
8x8 X Series (Formerly Virtual Office)
Jive
6.4
Visual planning tools
8x8 X Series (Formerly Virtual Office)
Jive
7.1

Communication

8x8 X Series (Formerly Virtual Office)
Jive
7.4
Chat
8x8 X Series (Formerly Virtual Office)
Jive
7.9
Notifications
8x8 X Series (Formerly Virtual Office)
Jive
7.0
Discussions
8x8 X Series (Formerly Virtual Office)
Jive
7.9
Surveys
8x8 X Series (Formerly Virtual Office)
Jive
7.3
Internal knowledgebase
8x8 X Series (Formerly Virtual Office)
Jive
7.9
Integrates with GoToMeeting
8x8 X Series (Formerly Virtual Office)
Jive
7.2
Integrates with Gmail and Google Hangouts
8x8 X Series (Formerly Virtual Office)
Jive
6.7
Integrates with Outlook
8x8 X Series (Formerly Virtual Office)
Jive
7.5

File Sharing & Management

8x8 X Series (Formerly Virtual Office)
Jive
7.3
Versioning
8x8 X Series (Formerly Virtual Office)
Jive
7.5
Video files
8x8 X Series (Formerly Virtual Office)
Jive
6.6
Audio files
8x8 X Series (Formerly Virtual Office)
Jive
6.9
Document collaboration
8x8 X Series (Formerly Virtual Office)
Jive
7.5
Access control
8x8 X Series (Formerly Virtual Office)
Jive
8.1
Advanced security features
8x8 X Series (Formerly Virtual Office)
Jive
7.5
Integrates with Google Drive
8x8 X Series (Formerly Virtual Office)
Jive
6.9
Device sync
8x8 X Series (Formerly Virtual Office)
Jive
7.6

Pros

8x8 X Series (Formerly Virtual Office)

  • Conference call feature is great. We have created multiple conference bridges, we even have one tied to our virtual attendant.
  • We like the flexibility of the auto attendant and being able to have more than one profile saved that we can change as needed
  • Having Virtual office was especially great when hurricane Irma came through last year and our office had no power, it allowed us to continue to operate from our cell phones without the customer realizing there was anything different.
Robbie Mancl profile photo

Jive

  • Individual design
  • Presence of Russian language (localization can be independently established)
  • You can configure several information tapes with different themes. One for work, the second for communication
  • A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
  • There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
  • Integrates with MS Office, Google Drive, Google Docs
  • There are all platforms (even Winphone and blackberry)
  • You can create forum threads
Anna Stepanenko profile photo

Cons

8x8 X Series (Formerly Virtual Office)

  • The iPhone app is powerful, but clunky.
  • The technical support (which was absolutely amazing when we first signed up with 8x8) is terrible now. The same goes for their customer service (that is, if there is a problem that tech support can't fix or doesn't handle well, and then you call customer service to complain, they'll just pat you on the head and tell you to go on your way).
  • The web interface is difficult to use, both from a user standpoint and an administrator standpoint.
Andy Taylor profile photo

Jive

  • Search functionality is very weak
  • The information architecture and taxonomy doesnt allow for easy discoverability of content
  • It's hard to navigate the and find spaces/groups that I already know about
  • The main profile/interface does not allow easy access to key tasks or common tasks.
Terry Rydzynski profile photo

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.4
Based on 7 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
Daniel Herrera profile photo

Jive

Jive 6.6
Based on 17 answers
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Chris Becker profile photo

Usability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.5
Based on 5 answers
The web interface is easy to navigate and the data that I need is only ever one or two clicks away. When running reports, I don't have to deal with convoluted filters or awkward logic implementations, it just works and it works well. If I had to fault it for something, I would say that the interface is not consistent all over the place; The account manager portal and the Virtual Office portal have two completely different styles.
Daniel Herrera profile photo

Jive

Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.
No photo available

Reliability and Availability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
Daniel Herrera profile photo

Jive

Jive 5.0
Based on 1 answer
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.

Jive posted a statement to the media saying all customers were up, but we were not.
No photo available

Performance

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.7
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
Daniel Herrera profile photo

Jive

Jive 9.0
Based on 1 answer
The product worked as designed. It just didn't work for our needs.
No photo available

Support

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 6.7
Based on 45 answers
They are fully functioning and easily manageable, crucial to our company as we have dispatch and office administration and are a medical facility. If our phone lines go down, people could be impacted by it in a very negative way.
Hallie Gonzales profile photo

Jive

Jive 6.9
Based on 2 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.
No photo available

In-Person Training

8x8 X Series (Formerly Virtual Office)

N/a. No in-person training.
Cindy Pierre profile photo

Jive

No answers on this topic

Online Training

8x8 X Series (Formerly Virtual Office)

No score
No answers yet
No answers on this topic

Jive

Jive 5.0
Based on 3 answers
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Maxime Guglielmetti profile photo

Implementation

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 8.2
Based on 4 answers
I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.
Cindy Pierre profile photo

Jive

Jive 3.0
Based on 1 answer
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.
No photo available

Alternatives Considered

8x8 X Series (Formerly Virtual Office)

We only did a web search for other companies and found this service to fit all our needs, especially being able to get a BAA to help our HIPPA and HITECH compliance. It was over three years ago so I do not recall what others we looked at, but we did a general web search.
Jeffrey Weist, MSW, LICSW profile photo

Jive

We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us
No photo available

Scalability

8x8 X Series (Formerly Virtual Office)

8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
Daniel Herrera profile photo

Jive

No score
No answers yet
No answers on this topic

Return on Investment

8x8 X Series (Formerly Virtual Office)

  • When I am the only person covering the phone, I can get messages or calls anywhere and anytime and make sure that they are forwarded to the right person. This ensures that appointments are kept and employees don't waste time on appointments that get canceled.
  • When someone is out on leave, it is convenient to forward their calls to someone else to make sure customers get attention when needed.
  • Text capabilities allow our patients to contact us promptly for appointment cancellations. We are then able to fill those times with other patients who need to get in.
Renee Allard profile photo

Jive

  • reduce email traffic
  • reduce amount of files/documents scattered & lost across shared drives
  • increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
  • from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)
No photo available

Pricing Details

8x8 X Series (Formerly Virtual Office)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Jive

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

8x8 X Series (Formerly Virtual Office)
7.8
Jive
8.0

Likelihood to Renew

8x8 X Series (Formerly Virtual Office)
8.4
Jive
6.6

Usability

8x8 X Series (Formerly Virtual Office)
8.5
Jive
6.1

Reliability and Availability

8x8 X Series (Formerly Virtual Office)
7.7
Jive
5.0

Performance

8x8 X Series (Formerly Virtual Office)
7.7
Jive
9.0

Support

8x8 X Series (Formerly Virtual Office)
6.7
Jive
6.9

Online Training

8x8 X Series (Formerly Virtual Office)
Jive
5.0

Implementation

8x8 X Series (Formerly Virtual Office)
8.2
Jive
3.0

Scalability

8x8 X Series (Formerly Virtual Office)
7.3
Jive

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