What users are saying about
8x8 X Series vs Jive
8x8 X Series
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
440 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 440 reviews and ratings
95 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.3 out of 100
Based on 95 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
Cloud PBX

8.7
8x8 X Series
87%

Jive
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Hosted PBX

8.6
86%
125 Ratings

N/A
0 Ratings
Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings

N/A
0 Ratings
User templates

8.3
83%
131 Ratings

N/A
0 Ratings
Call reports

8.1
81%
171 Ratings

N/A
0 Ratings
Directory of employee names

8.4
84%
187 Ratings

N/A
0 Ratings
Call Management

8.4
8x8 X Series
84%

Jive
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Answering rules

8.3
83%
226 Ratings

N/A
0 Ratings
Call recording

9.2
92%
187 Ratings

N/A
0 Ratings
Call park

7.9
79%
178 Ratings

N/A
0 Ratings
Call screening

8.0
80%
167 Ratings

N/A
0 Ratings
Message alerts

8.7
87%
218 Ratings

N/A
0 Ratings
VoIP system collaboration

8.3
8x8 X Series
83%

Jive
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 4/4 features
8x8 X Series ranks higher in 4/4 features
Video conferencing

7.6
76%
113 Ratings

N/A
0 Ratings
Audio conferencing

8.2
82%
159 Ratings

N/A
0 Ratings
Video screen sharing

8.7
87%
68 Ratings

N/A
0 Ratings
Instant messaging

8.8
88%
90 Ratings

N/A
0 Ratings
Mobile apps

8.5
8x8 X Series
85%

Jive
Feature Set Not Supported
N/A
8x8 X Series ranks higher in 2/2 features
8x8 X Series ranks higher in 2/2 features
Mobile app for iOS

8.5
85%
178 Ratings

N/A
0 Ratings
Mobile app for Android

8.5
85%
137 Ratings

N/A
0 Ratings
Attribute Ratings
- 8x8 X Series is rated higher in 6 areas: Likelihood to Renew, Usability, Availability, Performance, Support Rating, Implementation Rating
- Jive is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
8x8 X Series
83%
266 Ratings

9.2
Jive
92%
37 Ratings
Likelihood to Renew

9.5
8x8 X Series
95%
14 Ratings

6.6
Jive
66%
17 Ratings
Usability

9.3
8x8 X Series
93%
39 Ratings

6.1
Jive
61%
4 Ratings
Availability

9.2
8x8 X Series
92%
8 Ratings

5.0
Jive
50%
2 Ratings
Performance

9.3
8x8 X Series
93%
8 Ratings

9.0
Jive
90%
2 Ratings
Support Rating

7.3
8x8 X Series
73%
173 Ratings

6.9
Jive
69%
4 Ratings
In-Person Training

10.0
8x8 X Series
100%
1 Rating

Jive
N/A
0 Ratings
Online Training

8x8 X Series
N/A
0 Ratings

5.0
Jive
50%
3 Ratings
Implementation Rating

8.6
8x8 X Series
86%
12 Ratings

3.0
Jive
30%
2 Ratings
Contract Terms and Pricing Model

7.6
8x8 X Series
76%
8 Ratings

Jive
N/A
0 Ratings
Product Scalability

8.7
8x8 X Series
87%
6 Ratings

Jive
N/A
0 Ratings
Professional Services

8.9
8x8 X Series
89%
7 Ratings

Jive
N/A
0 Ratings
Likelihood to Recommend
8x8 X Series
The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

Verified User
Manager in Information Technology
Construction Company, 1001-5000 employeesJive
It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.

Verified User
Manager in Marketing
Computer Software Company, 10,001+ employeesPros
8x8 X Series
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesJive
- Individual design
- Presence of Russian language (localization can be independently established)
- You can configure several information tapes with different themes. One for work, the second for communication
- A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
- There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
- Integrates with MS Office, Google Drive, Google Docs
- There are all platforms (even Winphone and blackberry)
- You can create forum threads
Руководитель проекта
Web2win RussiaEvents Services, 1-10 employees
Cons
8x8 X Series
- App improvement - connectivity issues
- Base level training - new employee handbook/training
- Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
- Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employeesJive
- Search functionality is very weak
- The information architecture and taxonomy doesnt allow for easy discoverability of content
- It's hard to navigate the and find spaces/groups that I already know about
- The main profile/interface does not allow easy access to key tasks or common tasks.
Digital Manager
United Business MediaPublishing, 5001-10,000 employees
Pricing Details
8x8 X Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 Per User/Per Month
8x8 X Series Editions & Modules
Edition
8x8 Express | $121 |
---|---|
X2 | $241 |
X4 | $441 |
- Per User/Per Month
Additional Pricing Details
—Jive
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Jive Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
8x8 X Series
8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
IT specialist
CHCMedical Practice, 201-500 employees
Jive
Jive 6.6
Based on 17 answers
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Principal
NetEffect Solutions Inc.Management Consulting, 1-10 employees
Usability
8x8 X Series
8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Verified User
Professional in Sales
Telecommunications Company, 11-50 employeesJive
Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesReliability and Availability
8x8 X Series
8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
Jive 5.0
Based on 2 answers
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.
Jive posted a statement to the media saying all customers were up, but we were not.
Jive posted a statement to the media saying all customers were up, but we were not.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesPerformance
8x8 X Series
8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
IT specialist
CHCMedical Practice, 201-500 employees
Jive
Jive 9.0
Based on 2 answers
The product worked as designed. It just didn't work for our needs.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesSupport Rating
8x8 X Series
8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesJive
Jive 6.9
Based on 4 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesIn-Person Training
8x8 X Series
8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
IT specialist
CHCMedical Practice, 201-500 employees
Jive
No score
No answers yet
No answers on this topic
Online Training
8x8 X Series
No score
No answers yet
No answers on this topic
Jive
Jive 5.0
Based on 3 answers
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Business Intelligence coordinator & CRM expert
SolvayChemicals, 10,001+ employees
Implementation Rating
8x8 X Series
8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
IT specialist
CHCMedical Practice, 201-500 employees
Jive
Jive 3.0
Based on 2 answers
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesAlternatives Considered
8x8 X Series
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
IT Manager
BBJ LinenEvents Services, 201-500 employees
Jive
We had a Google phone number set up before and Jive was a lot better option than that. It is more consistent and can be configured much easier and with more advanced settings. Additionally, based on the pricing as well as working with the rep on our account, it was a perfect option for us

Verified User
Director in Customer Service
Marketing and Advertising Company, 11-50 employeesContract Terms and Pricing Model
8x8 X Series
8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
adjust for you.
Sr.Telecom Manager
Acer America Corp.Computer Hardware, 5001-10,000 employees
Jive
No score
No answers yet
No answers on this topic
Scalability
8x8 X Series
8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
No score
No answers yet
No answers on this topic
Professional Services
8x8 X Series
8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
IT specialist
CHCMedical Practice, 201-500 employees
Jive
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series
- 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
- The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
- Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

Verified User
Team Lead in Customer Service
Financial Services Company, 51-200 employeesJive
- reduce email traffic
- reduce amount of files/documents scattered & lost across shared drives
- increased discovery, awareness and interaction of historically more separated individuals & team functions across the organisation
- from an IT perspective, we've benefited from improved IT operations (e.g. troubleshooting info shared and easily searched/found with all team members - such that even junior team members can solve technical problems outside of business hours, lessening the burden for standby/call-in for more senior team members)

Verified User
Program Manager in Information Technology
Government Administration Company, 10,001+ employees