What users are saying about
8x8 X Series (Formerly Virtual Office)
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317 Ratings
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Based on 317 reviews and ratings
93 Ratings
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Based on 93 reviews and ratings
Likelihood to Recommend
8x8 X Series (Formerly Virtual Office)
It is VERY well-suited for those people who travel a lot. I have 8x8 Work on my cell phone, my laptop, and desktop computer at work. This makes me SO much more accessible than the typical insurance agent. Anyone who doesn't have a software program will never know that someone was trying to reach them over a weekend per se. I had one client who got into an accident, needed to make a claim and didn't know what to do. I saw that they called in on a Saturday morning and the call came right through to my cell phone when no one picked up at the office (since I am closed on weekends).
Agency Owner
Raspopovich Agency, LLCInsurance, 1-10 employees
Jive
It's definitely worth considering Jive for the type of application we've developed i.e. a central shared repository for all employees to host and discuss information. I can't say I have ever used a superior tool, but they may exist. I'm just not sure I would want to use it exclusively for file hosting, though. It does integrate with various other tools, so perhaps it would be fine if used in conjunction with another tool for that purpose.

Verified User
Manager in Marketing
Computer Software Company, 10,001+ employeesFeature Rating Comparison
Cloud PBX
8x8 X Series (Formerly Virtual Office)
7.1
Jive
—
Hosted PBX
8x8 X Series (Formerly Virtual Office)
6.1
Jive
—
Multi-level Interactive Voice Response (IVR)
8x8 X Series (Formerly Virtual Office)
7.5
Jive
—
User templates
8x8 X Series (Formerly Virtual Office)
7.1
Jive
—
Call reports
8x8 X Series (Formerly Virtual Office)
7.0
Jive
—
Directory of employee names
8x8 X Series (Formerly Virtual Office)
7.7
Jive
—
Call Management
8x8 X Series (Formerly Virtual Office)
7.4
Jive
—
Answering rules
8x8 X Series (Formerly Virtual Office)
7.2
Jive
—
Call recording
8x8 X Series (Formerly Virtual Office)
7.7
Jive
—
Call park
8x8 X Series (Formerly Virtual Office)
7.4
Jive
—
Call screening
8x8 X Series (Formerly Virtual Office)
7.0
Jive
—
Message alerts
8x8 X Series (Formerly Virtual Office)
7.8
Jive
—
VoIP system collaboration
8x8 X Series (Formerly Virtual Office)
7.4
Jive
—
Video conferencing
8x8 X Series (Formerly Virtual Office)
7.2
Jive
—
Audio conferencing
8x8 X Series (Formerly Virtual Office)
7.6
Jive
—
Video screen sharing
8x8 X Series (Formerly Virtual Office)
7.1
Jive
—
Instant messaging
8x8 X Series (Formerly Virtual Office)
7.7
Jive
—
Mobile apps
8x8 X Series (Formerly Virtual Office)
6.5
Jive
—
Mobile app for iOS
8x8 X Series (Formerly Virtual Office)
7.3
Jive
—
Mobile app for Android
8x8 X Series (Formerly Virtual Office)
5.7
Jive
—
Pros
8x8 X Series (Formerly Virtual Office)
- The control panel is great and gives us full flexibility over how our system is configured.
- The customer support at initial setup was superb and we had a dedicated account manager who ensured that we were fully configured and working the way we wanted before handing over to the ongoing support team.
- The smartphone app is great and is just like having your fully-functional desk phone in your pocket.
IT Director
GTMatrixLogistics and Supply Chain, 1-10 employees
Jive
- Individual design
- Presence of Russian language (localization can be independently established)
- You can configure several information tapes with different themes. One for work, the second for communication
- A newly-arrived network user immediately receives a prepared block for beginners. After completing several game tasks, the user will receive the basics of using Jive.
- There is a template for each scenario. There is even a template for planning R&D, and there are more than twenty of them.
- Integrates with MS Office, Google Drive, Google Docs
- There are all platforms (even Winphone and blackberry)
- You can create forum threads
Руководитель проекта
Web2win RussiaEvents Services, 1-10 employees
Cons
8x8 X Series (Formerly Virtual Office)
- The mobile app is good but can be too much at times, almost taking over the phone.
- It would be nice if there was a way that when a voicemail is sent via email that it could mark it as listened to once the email has been opened.
- The setup for the auto attendant is very intuitive, granted it works well once set up.
- It would be nice if a call placed on hold could be picked up by another extension
Project Manager
Consolidated Parking EquipmentTransportation/Trucking/Railroad, 11-50 employees
Jive
- Search functionality is very weak
- The information architecture and taxonomy doesnt allow for easy discoverability of content
- It's hard to navigate the and find spaces/groups that I already know about
- The main profile/interface does not allow easy access to key tasks or common tasks.
Digital Manager
United Business MediaPublishing, 5001-10,000 employees
Likelihood to Renew
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 6.3
Based on 8 answers
We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
Jive 6.6
Based on 17 answers
There are always external factors that can impact this decision but currently, the Jive platform is maintaining its lead in the market place in this area. If the innovation in this space by Jive continues, then this number will remain high. Integration with other systems and adaptability to changes in the market or in client needs will also make this decision hard to predict more then 6 months into the future
Principal
NetEffect Solutions Inc.Management Consulting, 1-10 employees
Usability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.8
Based on 21 answers
The actual 8x8 and user portion work great, the administrative side of things, not so much. Things are not user-friendly as an admin and make it difficult for me to navigate and understand what is going on. Also, in the switch from the previous system to the new one, things didn't switch over correctly, creating more work for myself. Also, there have been issues with accessing for some users.
Technical Specialist
Peak Dental ServicesHospital & Health Care, 201-500 employees
Jive
Jive 6.1
Based on 4 answers
It was harder to use that expected. The admin needs to be code savvy to truly customize the system. And users need to trained on the system and the setup. Trainings and monitoring need to continue to enforce use.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesReliability and Availability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.9
Based on 2 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
Jive 5.0
Based on 2 answers
Uptime was OK. But there was one day that the system crashed for a whole day. Our company was unable to operate. And all the plugins to word/excel froze causing those systems to freeze.
Jive posted a statement to the media saying all customers were up, but we were not.
Jive posted a statement to the media saying all customers were up, but we were not.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesPerformance
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.6
Based on 2 answers
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
Jive 9.0
Based on 2 answers
The product worked as designed. It just didn't work for our needs.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesSupport Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 5.6
Based on 112 answers
I very rarely rate 10 as I believe there is always room for improvement. With that having been said, 8x8 customer support has been outstanding each and every time I have had to use it. They are quick in taking action, and quick in finding a solution to my problem
Information Technology Administrator
Champion Manufacturing Inc.Medical Device, 51-200 employees
Jive
Jive 6.9
Based on 4 answers
They did an OK job when I needed them. Except for the one day the system went down. Jive pointed the finger at the hosting company, and the hosting company pointed the finger at Jive. No reliable information came to us.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesOnline Training
8x8 X Series (Formerly Virtual Office)
No score
No answers yet
No answers on this topic
Jive
Jive 5.0
Based on 3 answers
Jive online training is there. It is OK/average. I feel some other companies are doing better. It is not a piece that is required to have a successfully implementation, but it could be useful to improve it
Business Intelligence coordinator & CRM expert
SolvayChemicals, 10,001+ employees
Implementation Rating
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 8.4
Based on 4 answers
This was already in place before I joined the organization but given that we're still satisfied with it, I would say that the implementation was a success across the board.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
Jive 3.0
Based on 2 answers
If I did this over, I would hire out the implementation. They know the best practices and could have guided us to make an easier to use setup.

Verified User
Professional in Sales
Computer Software Company, 51-200 employeesAlternatives Considered
8x8 X Series (Formerly Virtual Office)
We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.
IT Admin
Walter E. Smithe FurnitureRetail, 201-500 employees
Jive
Jive and IBM/HCL Connections have very similar features, but Jive has a much much better UI/UX compared to IBM/HCL Connections (which is horrendous). The usability factor alone was enough to tip the choice in Jive's favor. When compared with Atlassian Confluence, it came down to a toss-up between target user audience. Out of the box, Jive is more tailored to ordinary users that may not be tech-savvy, while Confluence being highly customizable and extensible, demands more from its users.
CTO (Chief Technical Officer)
AppFusionsInformation Technology & Services, 1-10 employees
Scalability
8x8 X Series (Formerly Virtual Office)
8x8 X Series (Formerly Virtual Office) 7.3
Based on 2 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
Jive
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series (Formerly Virtual Office)
- For me - the ROI is being able to close business much faster. I love being able to receive electronic faxes while I’m out of the office as I receive purchase orders and know they have arrived with the email update.
Sales Representative
POS supplySolutionsRestaurants, 11-50 employees
Jive
- Makes us seem bigger than we are.
- Makes it so the person that manages this part of the business can go on vacation and can pass on these duties to other people when he is gone.
- Helped us fulfill MSA requirements from our clients to have phone support. Couldn’t have closed some of our deals without it.

Verified User
Director in Customer Service
Marketing and Advertising Company, 11-50 employeesScreenshots
8x8 X Series (Formerly Virtual Office)
—Pricing Details
8x8 X Series (Formerly Virtual Office)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Jive
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No