8x8 X Series (Formerly Virtual Office) vs Kixie

• Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
• Customer support is great to work with and we have never had to wait to talk to a live person.
• The admin portal is very user friendly & easy to learn [how] to use.

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• Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
• The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
• The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.

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• It is very difficult to schedule meetings in the future in the smartphone app.
• The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
• It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

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• There is a big price difference between Kixie's limited minutes and unlimited minutes calling plans. I was expecting a price increase for unlimited minutes, but I didn't expect it to be that large of an increase (almost double the price).
• The minutes for the limited calling plan is set at 300 minutes a month. For my organization that makes a lot of calls, this is a very low amount, which forces us to upgrade to the unlimited calling plan.
• It's easy to get started with Kixie by signing up for their free trial. However, the pricing that was advertised during the free trial period turned out to be quite different for my organization when it was actually time to purchase the service after the trial period was over.

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• 8x8 has enabled us to totally streamline our voice calls.
• We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
• One single, fixed price gives us all the calls we need so we can budget precisely.

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• Kixie has made our sales team more productive by freeing up their time for more calls and customer engagement.
• My sales team has also become more organized by using Kixie. We are able to be more systematic and strategic with when we are calling and the frequency of our calls. This has improved our success ratio in getting leads into our pipeline.
• The reporting features on Kixie has allowed my organization to better identify members of my sales staff that are having call success and reward them for their efforts.

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