8x8 X Series vs. Kixie

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.7 out of 10
N/A
8x8 XCaaS aims to erase the boundary between Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) to help organizations deliver modern communications experiences. With one integrated platform for customer and employee communications, businesses can respond to customer inquiries faster while maintaining the context and content of each engagement as it progresses through the customer journey.
$24
per month
Kixie
Score 6.9 out of 10
N/A
Kixie is a telephony and VoIP software solution from Kixie.
$29
per user
Pricing
8x8 X SeriesKixie
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
Integrated
$29
per user
Enterprise
$55
per user
Offerings
Pricing Offerings
8x8 X SeriesKixie
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Features
8x8 X SeriesKixie
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.7
327 Ratings
6% above category average
Kixie
-
Ratings
Hosted PBX8.3186 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.3206 Ratings00 Ratings
Call reports8.3260 Ratings00 Ratings
Directory of employee names8.7292 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.6
373 Ratings
3% above category average
Kixie
-
Ratings
Answering rules8.9334 Ratings00 Ratings
Call recording9.0287 Ratings00 Ratings
Call park8.6267 Ratings00 Ratings
Call screening7.7254 Ratings00 Ratings
Message alerts8.7322 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.8
270 Ratings
7% above category average
Kixie
-
Ratings
Video conferencing8.6170 Ratings00 Ratings
Audio conferencing8.5235 Ratings00 Ratings
Video screen sharing9.0117 Ratings00 Ratings
Instant messaging9.0170 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
9.3
324 Ratings
11% above category average
Kixie
-
Ratings
Mobile app for iOS9.1262 Ratings00 Ratings
Mobile app for Android9.4212 Ratings00 Ratings
Best Alternatives
8x8 X SeriesKixie
Small Businesses
CloudTalk
CloudTalk
Score 9.6 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.6 out of 10
Mixmax
Mixmax
Score 8.9 out of 10
Enterprises
Zoom Phone
Zoom Phone
Score 9.2 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
8x8 X SeriesKixie
Likelihood to Recommend
8.8
(392 ratings)
6.0
(2 ratings)
Likelihood to Renew
9.9
(23 ratings)
-
(0 ratings)
Usability
9.4
(53 ratings)
-
(0 ratings)
Availability
9.3
(8 ratings)
-
(0 ratings)
Performance
9.0
(8 ratings)
-
(0 ratings)
Support Rating
7.7
(139 ratings)
-
(0 ratings)
In-Person Training
9.2
(3 ratings)
-
(0 ratings)
Online Training
8.8
(3 ratings)
-
(0 ratings)
Implementation Rating
9.2
(13 ratings)
-
(0 ratings)
Configurability
8.4
(8 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.4
(8 ratings)
-
(0 ratings)
Ease of integration
9.3
(5 ratings)
-
(0 ratings)
Product Scalability
8.5
(8 ratings)
-
(0 ratings)
Professional Services
8.8
(7 ratings)
-
(0 ratings)
Vendor post-sale
6.5
(6 ratings)
-
(0 ratings)
Vendor pre-sale
6.5
(6 ratings)
-
(0 ratings)
User Testimonials
8x8 X SeriesKixie
Likelihood to Recommend
8x8, Inc.
I had tried another VOip service which only lasted 5 days in our clinic since due to poor representative training they were simply not able to troubleshoot. 8x8 definitely solved this problem and can address our problems easily. However, I do feel that 8x8 is most likely geared toward larger business but there could also be a niche with working with small businesses such as ours. Small independent businesses tend to struggle with service based companies since we usually do not have an IT staff and because we do not represent corporations. Nonetheless, small businesses are loyal and can definitely promote your services within small business owners who otherwise may not have heard about 8x8
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Kixie
Suited if you want to hear old calls. Not suited for teaching new SDR's how to talk or what a good call is and why. Kixie doesn't transcribe either.
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Pros
8x8, Inc.
  • Automatically routes incoming calls to the available agent with the appropriate skills, ensuring that customers are served promptly.
  • Integrates with email systems to provide a unified view of customer interactions.
  • Allows sales representatives to share their screens with customers and prospects, demonstrating products and services effectively.
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Kixie
  • Kixie integrates seamlessly with our CRM (Zoho), meaning it updates call notes directly on the customer's CRM profile.
  • The one-click dialing feature directly through our CRM is a great feature. It's so simple; just search for a name, one-click, and you are on the phone.
  • The local presence feature is a nice touch for cold calls. It provides a local area code when cold calling to increase the likelihood of an answer to the call.
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Cons
8x8, Inc.
  • 8x8's emails with billing info or auto-payments does not attach a pdf copy of the invoice for reference; you have to log in to your dashboard and navigate through several links to obtain a copy of your invoice, which is frankly just inconvenient.
  • While 8x8 is very feature rich, a lot of it appears to be oriented towards call centers and therefore may not be required or useful for small offices (like ours).
  • While 8x8 is very responsive to issues affecting its system, the frequent update alerts can become distracting.
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Kixie
  • "Power Dialer" doesn't work all the time.
  • Only records; doesn't give any type of analysis.
  • Getting your account set up correctly can be confusing.
Read full review
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Kixie
No answers on this topic
Usability
8x8, Inc.
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
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Kixie
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Kixie
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Kixie
No answers on this topic
Support Rating
8x8, Inc.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
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Kixie
No answers on this topic
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Kixie
No answers on this topic
Online Training
8x8, Inc.
online (video) training is good. No issues.
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Kixie
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Kixie
No answers on this topic
Alternatives Considered
8x8, Inc.
When our company decided to transition 8x8 was the first choice we decided to go with. We also sat in for demos of ring central but ultimately decided to go with 8x8 due to the positive experience with the onboarding staff
Read full review
Kixie
Kixie integrated much better with our CRM (Zoho) than CrazyCall. In addition, Kixie had increased reporting features that CrazyCall did not offer--CrazyCall's reporting was limited and not detailed enough for our purposes. Lastly, at the time, CrazyCall did not have the inbound call services that Kixie offered. In fact, CrazyCall did not have any inbound services when we were using the software.
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Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Kixie
No answers on this topic
Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Kixie
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Kixie
No answers on this topic
Return on Investment
8x8, Inc.
  • It's been amazing. We used to have so many complaints about call quality, phone calls cutting in and out, tons of calls where it was dead air, dropped calls etc. Since switching back to 8x8 we have not had one complaint, which is great for business! Being able to communicate with our clients is the only way for us to have a positive ROI!
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Kixie
  • Negative- the "Power Dialer" doesn't load
  • Negative- missed calls because not loading correctly
  • Positive- can call anyone with a click of a button
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ScreenShots

Kixie Screenshots

Screenshot of Kixie is the sales engagement platform that boosts sales team performance with ultra-reliable, easily-automated calling & texting for Hubspot, Salesforce and leading CRMs. Kixie connects agents to prospects naturally and automatically, reveals valuable insights about conversations and provides truly dependable service. Empower teams with local presence area codes, instant lead-caller, inbound call queues, text templates & voicemail drop. With Kixie, sales teams have the power to achieve their most ambitious goals. It's better sales, made simple.Screenshot of We’ve revolutionized how salespeople engage with prospects, making it automatic and natural. Kixie’s core benefit for agents lies in its ability to touch leads when they are engaged. In the past, agents simply dialed through a list of numbers, hoping to get someone on the phone. Those 👏 days 👏 are 👏 gone 👏. There are more ways to communicate than ever. People are busier than ever. Kixie helps break through the noise and close deals.Screenshot of With Kixie, sales managers coach stronger teams that close more opportunities. It's a powerful ally for sales managers. The training challenge for sales leaders lies in applying past learning to new deals to ensure as many opportunities as possible are closed. Kixie helps make sure agents are communicating the right message at the right time.Screenshot of At its core, Kixie is a world-class phone & text service designed to help sales teams, anywhere, prosper. Ever heard a sales agent say something like: “If I can just get a lead on the phone, I close the deal nearly every time!” 🤔 The modern sales organization needs more than a dumb dialer. They need an intelligent platform that proactively helps agents connect with leads. A great platform also plays nicely with other systems. With Kixie agents are always one step ahead — and it can be installed in just three minutes.