8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
$24
per month
MightyCall
Score 9.0 out of 10
Small Businesses (1-50 employees)
MightyCall is a virtual phone system for small and mid-sized businesses.
According to the vendor, key benefits include:
A virtual US/CA Toll-Free phone number for the business
Site visitors & potential customers can get in touch
Automatically forward customers’ calls to an existing mobile, home or office phone in US/CA or even Internationally
Customize an automated greeting to create a great first impression
Always be connected to…
$15
per month per user
Pricing
8x8 X Series
MightyCall
Editions & Modules
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
Business
$15
per month per user
Enterprise
$150
per month flat fee
Offerings
Pricing Offerings
8x8 X Series
MightyCall
Free Trial
No
Yes
Free/Freemium Version
No
No
Premium Consulting/Integration Services
No
No
Entry-level Setup Fee
No setup fee
No setup fee
Additional Details
—
Auto-attendant, Web-phone, Facebook and Twitter integration are available in all plans
8x8 works well for our Call Center because it allows us to easily log into all or some call queues and it distributes incoming calls between whomever is currently logged in. It also works well for our corporate team, who uses it to make calls to others within and outside of the company, especially if they prefer to not use their own cell phone number. We also use it to message individuals or groups within the company.
I like there is a special notifier that signalizes me about customers’ answers. I’m able to multitask using the platform, to call, and to see-through other tabs to gain important information for customers. They are some failures in App operation which are needed to be corrected. And sometimes my phone number falls into spam.
Caller ID is good when calls come in, but caller ID doesn't show up in call history. We don't know which number belongs to anyone. The caller ID I see when calls come in is gone in the history
Too many clicks when using Front Desk from caller to recipient
The shortcut keys are too elaborate! I changed the shortcut keys for answering and hanging up calls, but there is no ability to simple place a call on hold only using a shortcut - and I can't change any of the shortcut keys except for the first 3 and only 2 of them are ones I use most.
The 8x8 app crashes in mid-call sometimes and has to be restarted.
Having to "park" a call to pick up another call coming in is a hassle. Too many clicks! Again the shortcut keys are too elaborate to use efficiently.
The screen color is too stark and hard on the eyes. The ability to change the background color would be amazing.
Conference calling is unavailable because the 8x8 app doesn't interface with users with Teams Integration and not everyone uses a handset phone.
Why doesn't 8x8 work with the physical phone? Sometimes I don't want my earpiece in and I can't use the 8x8 app and the phone together. Also, when a call is transfered on the poly phone, there is no caller ID attached if a caller leaves a voicemail.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
Again for a large call center with many needs, and full time people to manage this may be a good system, but for a small business needing a phone system in my opinion it is overly complicated and difficult to manage without multiple calls on support.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
8x8 support can be phenomenal. After getting in touch with a support member, all of my problems are either solved right away or throughout a small time frame, fine-tuned to my circumstance/issue. Whether they are following up via phone call or email, I have full confidence and faith that any matter will be resolved. Trying to contact the support team is where things get a bit tricky. Raising an issue in the chat can be taxing as we are mostly referred to the general FAQ section of the site. Although it may be helpful to some, it does nothing for those of us that have very specific problems. If each account holder can receive access to a customer service line that differs from non-member account holders, I think we'd have a higher level of trust and a lower level of frustration.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
I put my signature of approval on this product due to the fact I trust the internal process and the people at the enterprise, business, and organization, Majestic, that we were doing something good for everyone and making everyone's job easier, better, and hassle-free as we pivoted when the pandemic occurred and several teammates were able to work from their homes and or travel and work.
The first contact center solution they tried to implement was based on the Asterisk system.This lasted for the first two or three months, the implementation was actually done “on the knee”. Through the same channel that we use now, the percentage of missed calls was about 35%, and this is one of the parameters that we had to improve - But the main thing that we had to do was to increase the efficiency of order processing, which was too low at first" .Solution selectionIn the process of choosing a solution for the contact center, I considered Cisco and Nortel hardware and software solutions, as well as MightyCall Enterprise software solutions.“The MightyCall Enterprise solution is designed to create pre-configured contact center packages for different applications and industries. Other important advantages of this solution for us were the flexibility to customize according to our customer requirements and the price/functionality ratio. Thus, we chose MightyCall Enterprise for our purposes.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can adjust for you.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
We have used several other VOIP companies and 8x8 has had the best pricing and service compared to the ones we have used in the past. We experienced 40-55% savings with 8x8 from our previous companies.
The previous companies didn't offer comprehensive mobile apps like 8x8. If our internet or power is off at the office we still have the ability to answer calls which was not a capability with the other companies we have used.
The 8x8 system has been the most user friendly which saves a significant amount of time on an administrative level during set up or maintenance.
