8x8 X Series (Formerly Virtual Office) vs Mitel Applications Suite | TrustRadius

What users are saying about

Score 7.5 out of 10

Based on 321 reviews and ratings

Score 8.1 out of 10

Based on 17 reviews and ratings

Feature Rating Comparison

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

Hosted PBX

Multi-level Interactive Voice Response (IVR)

User templates

Call reports

Directory of employee names

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

Answering rules

Call recording

Call park

Call screening

Message alerts

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

Video conferencing

Audio conferencing

Video screen sharing

Instant messaging

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

Mobile app for iOS

Mobile app for Android

Pros

Pricing is economical and many features are included in the standard package without having to piecemeal basic features to create a solution.
Customer support is great to work with and we have never had to wait to talk to a live person.
The admin portal is very user friendly & easy to learn [how] to use.

Read full review

Verified User

Executive in Other

Computer & Network Security Company, 11-50 employees

View all 190 answers on this topic

Call reporting
Voicemail system and transfers: This is one of my favorite features! I am able to transfer voicemails and leave notes for my team. It also comes in an email notification.
Integrated with our email system.

Read full review

Verified User

Project Manager in Marketing

Cosmetics Company, 201-500 employees

View all 7 answers on this topic

Cons

It is very difficult to schedule meetings in the future in the smartphone app.
The smartphone app should add the ability to temporarily disable incoming calls on the smartphone when someone is working in their office.
It would be nice to have better ways to configure assistants to manage the phone calls of their executives. There were limitations and the workarounds were not ideal. We did come from a Cisco Call Manager system offered much more functionality.

Read full review

Verified User

Director in Information Technology

Apparel & Fashion Company, 11-50 employees

View all 190 answers on this topic

It would be nice if they had more documentation on how to do things within the system that was easier to find.
The software has so many features that it can be overwhelming.

Read full review

Verified User

Administrator in Information Technology

Plastics Company, 201-500 employees

View all 7 answers on this topic

Likelihood to Renew

8x8 X Series (Formerly Virtual Office) 6.2

Based on 8 answers

We've had an excellent experience with 8x8 Virtual Office. We have downtime very rarely and the service provided by all reps is excellent. The little quirks that I've mentioned as cons are minor inconveniences but I prefer working like that than hosting our own PBX.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 8 answers on this topic

No score

No answers yet

No answers on this topic

Usability

8x8 X Series (Formerly Virtual Office) 7.8

Based on 21 answers

It's really easy to use. You don't have to be technical at all to figure it out, you just have to be able to read and follow directions otherwise you will not set the system up properly and you'll need to call support. The system has so many checks and balances it's near impossible to screw it up.

Read full review

Verified User

Executive in Other

Consumer Electronics Company, 1-10 employees

View all 21 answers on this topic

No score

No answers yet

No answers on this topic

Reliability and Availability

8x8 X Series (Formerly Virtual Office) 7.9

Based on 2 answers

In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Performance

8x8 X Series (Formerly Virtual Office) 7.6

Based on 2 answers

None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

8x8 X Series (Formerly Virtual Office) 5.6

Based on 112 answers

The level of support has varied dramatically. The sales/billing department has been responsive when I have called for questions related to this area. However, the technical support has been inconsistent based on the specific rep received. At times they have been unable to diagnose the problem (or user error in setup) when trying to set up ring groups and call sequencing to fit our specific needs.

Read full review

Verified User

Executive in Corporate

Music Company, 11-50 employees

View all 112 answers on this topic

Mitel Applications Suite 8.8

Based on 4 answers

Great technical support. My only recommendation would be to have staffed support after hours. They have an after hours answering service and while the technicians always called back it would be good to reach support immediately 24/7. Technicians are very knowledgeable and helpful as is their sales staff. They also have great training to take.

Read full review

Senior Systems and Network Engineer

DiamondITInformation Technology and Services, 11-50 employees

View all 4 answers on this topic

In-Person Training

N/a. No in-person training.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 190 answers on this topic

No answers on this topic

Implementation Rating

8x8 X Series (Formerly Virtual Office) 8.4

Based on 4 answers

I can only respond to this question with regards to transferring ownership of the account. that was easy and smooth.

Read full review

Office Manager

Servpro of Pompano BeachConstruction, 1-10 employees

View all 4 answers on this topic

No score

No answers yet

No answers on this topic

Alternatives Considered

We previously used the Allworx on-site VOIP system. Having migrated away from Allworx, we are finding the administration of 8x8 very similar, so we came from a background of VOIP administration. Using that experience, helped us transition to 8x8 very easy. Also, not being tied to internal hardware made for a better, more flexible deployment.

Read full review

IT Admin

Walter E. Smithe FurnitureRetail, 201-500 employees

View all 190 answers on this topic

In retrospect, Mitel was not the right solution for us but it has sufficed while we look for a replacement that integrates with our CRM. Skype for Business was being phased out, we were currently using RingCentral, and we anticipated the conversion back to ShoreTel (we had a hosted environment in the past) would be similar to our previous experience with the system. The Cloud-based software and technology, however, did not meet up to the hosted environments capabilities, at least when it came to call-management

Read full review

Kenneth Harrington-Colon

Internal Systems Specialist

Creative Business Resources (CBR)Human Resources, 11-50 employees

View all 7 answers on this topic

Scalability

8x8 X Series (Formerly Virtual Office) 7.3

Based on 2 answers

We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.

Read full review

IT Manager

MedTrainerInternet, 51-200 employees

View all 2 answers on this topic

No score

No answers yet

No answers on this topic

Return on Investment

8x8 has enabled us to totally streamline our voice calls.
We now no longer publish our mobile phone numbers as we receive direct line calls straight to the 8x8 mobile app, eliminating the need to give out additional and personal number details.
One single, fixed price gives us all the calls we need so we can budget precisely.

Read full review

IT Director

GTMatrixLogistics and Supply Chain, 1-10 employees

View all 190 answers on this topic

Efficient, easy to use conference system for better communication
Useful mobile app to allow employee presence while out of office.
Global directory removed the need for employees to maintain one.

Read full review

Verified User

Administrator in Information Technology

Education Management Company, 51-200 employees

View all 7 answers on this topic

Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

8x8 X Series (Formerly Virtual Office)

Mitel Applications Suite

Add comparison