8x8 X Series vs. Natterbox

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
8x8 X Series
Score 8.3 out of 10
N/A
8x8 Virtual Office is a unified business phone and VoIP communications service. It includes features such as instant messaging, softphone, video calling, web conferencing, call recording, visual voicemail. Prices range from $22-$175 per user per month, depending on amount of features desired.
$12
Per User/Per Month
Natterbox
Score 0.0 out of 10
N/A
Natterbox is a voice solution that's embedded and managed inside Salesforce, helping Salesforce-first companies to personalize their caller journeys for improved customer experience and boost productivity for their sales and service teams. Natterbox enables users to create and manage a business phone system and contact center globally, inside the Salesforce CRM. It comes with key CTI and contact center features including IVR, ACD, click-to-dial, call…
$52
per month per user
Pricing
8x8 X SeriesNatterbox
Editions & Modules
8x8 Express
$12
Per User/Per Month
X2
$24
Per User/Per Month
X4
$44
Per User/Per Month
Pro
$52
per month per user
Premium
$91
per month per user
Enterprise
Custom
Offerings
Pricing Offerings
8x8 X SeriesNatterbox
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
8x8 X SeriesNatterbox
Top Pros

No answers on this topic

Top Cons

No answers on this topic

Features
8x8 X SeriesNatterbox
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
8x8 X Series
8.5
254 Ratings
Natterbox
-
Ratings
Hosted PBX8.2142 Ratings00 Ratings
Multi-level Interactive Voice Response (IVR)10.049 Ratings00 Ratings
User templates8.2156 Ratings00 Ratings
Call reports8.0198 Ratings00 Ratings
Directory of employee names8.3221 Ratings00 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
8x8 X Series
8.5
291 Ratings
Natterbox
-
Ratings
Answering rules8.3258 Ratings00 Ratings
Call recording9.0218 Ratings00 Ratings
Call park8.1206 Ratings00 Ratings
Call screening8.2195 Ratings00 Ratings
Message alerts8.8254 Ratings00 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
8x8 X Series
8.4
209 Ratings
Natterbox
-
Ratings
Video conferencing7.8131 Ratings00 Ratings
Audio conferencing8.3182 Ratings00 Ratings
Video screen sharing8.980 Ratings00 Ratings
Instant messaging8.8117 Ratings00 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
8x8 X Series
8.6
256 Ratings
Natterbox
-
Ratings
Mobile app for iOS8.6206 Ratings00 Ratings
Mobile app for Android8.7158 Ratings00 Ratings
User Ratings
8x8 X SeriesNatterbox
Likelihood to Recommend
8.3
(305 ratings)
-
(0 ratings)
Likelihood to Renew
9.9
(17 ratings)
-
(0 ratings)
Usability
9.4
(45 ratings)
-
(0 ratings)
Availability
9.7
(8 ratings)
-
(0 ratings)
Performance
9.8
(8 ratings)
-
(0 ratings)
Support Rating
7.6
(176 ratings)
-
(0 ratings)
In-Person Training
10.0
(1 ratings)
-
(0 ratings)
Implementation Rating
9.7
(13 ratings)
-
(0 ratings)
Configurability
8.5
(5 ratings)
-
(0 ratings)
Contract Terms and Pricing Model
7.6
(8 ratings)
-
(0 ratings)
Ease of integration
9.6
(4 ratings)
-
(0 ratings)
Product Scalability
9.3
(6 ratings)
-
(0 ratings)
Professional Services
8.9
(7 ratings)
-
(0 ratings)
Vendor post-sale
7.3
(5 ratings)
-
(0 ratings)
Vendor pre-sale
7.4
(5 ratings)
-
(0 ratings)
User Testimonials
8x8 X SeriesNatterbox
Likelihood to Recommend
8x8, Inc.
X series is well suited for strong telephone clarity, ring groups, and text messaging as well as voicemail and faxes. The mobile application allows us to work from home, instead of the office where our desk phones are, and is truly a gem and life-saver.
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Natterbox
No answers on this topic
Pros
8x8, Inc.
  • 8x8 it very easy to use and navigate.
  • 8x8 works well with the app as well so I can use it on my personal phone and on the go.
  • 8x8 is good at communicating and sending me emails whenever there is a new service on the program that is available.
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Natterbox
No answers on this topic
Cons
8x8, Inc.
  • The backend interface could use updating. It can be clunky to use.
  • We had a billing issue recently that was caused by a system change that was a little frustrating to deal with.
  • The Mac app could be re-designed to be a bit easier to use.
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Natterbox
No answers on this topic
Likelihood to Renew
8x8, Inc.
All our employees love this product. No one has ever had an issue, whether it be the phone or fax. Great during the winter when employees have to work from home because of the snow. Never had an issue with the phone app. Highly recommend this product
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Natterbox
No answers on this topic
Usability
8x8, Inc.
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.
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Natterbox
No answers on this topic
Reliability and Availability
8x8, Inc.
As mentioned before, we have not had an outage with the phone system per say, There was an issue with the call center where we did have an outage, but it was quickly and promplty handled by 8x8 support, they got us up and going again within 24 hours. The 8x8 hard phone and softphone side of things have been rock solid, I couldn't ask for anything more seeing we are in health care and it's exactly what we were looking for. When and if there is an issue 99% of the time it's user error
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Natterbox
No answers on this topic
Performance
8x8, Inc.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
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Natterbox
No answers on this topic
Support Rating
8x8, Inc.
I am not impressed with the response to tickets we input. I never feel like they take the time to fully understand our issue. For instance, we could not record a new VM and save it. We tried everything. No one suggested deleting old messages (which we did after the call and it seemed to help), no one gave alternate solutions, and no one really seemed to understand the urgency of the matter. I would much rather have a point person or team I turn to for problems rather than just calling in and getting someone that does not understand our business, how we use the product, etc.
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Natterbox
No answers on this topic
In-Person Training
8x8, Inc.
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
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Natterbox
No answers on this topic
Implementation Rating
8x8, Inc.
The implementation of 8x8 X was rather smooth. We had training prior to getting the system. The IT company did a good job on the training. The whole system is wonderful. Saves me so much time with the faxing, as i can just let it go by itself and not have to make sure pages don't get skipped, as with a regular fax machine.
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Natterbox
No answers on this topic
Alternatives Considered
8x8, Inc.
I think 8x8 offers better connectivity with very few lags. Also, those services are not as smooth when it comes to calling regular phone numbers. The phone integration of 8x8 is excellent. It is like using your cell phone instead of an application such as Skype or zoom. Also, 8x8 seems more like a complete solution whereas the others seem to offer unique solutions only.
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Natterbox
No answers on this topic
Contract Terms and Pricing Model
8x8, Inc.
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
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Natterbox
No answers on this topic
Scalability
8x8, Inc.
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
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Natterbox
No answers on this topic
Professional Services
8x8, Inc.
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
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Natterbox
No answers on this topic
Return on Investment
8x8, Inc.
  • We have used several other VOIP companies and 8x8 has had the best pricing and service compared to the ones we have used in the past. We experienced 40-55% savings with 8x8 from our previous companies.
  • The previous companies didn't offer comprehensive mobile apps like 8x8. If our internet or power is off at the office we still have the ability to answer calls which was not a capability with the other companies we have used.
  • The 8x8 system has been the most user friendly which saves a significant amount of time on an administrative level during set up or maintenance.
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Natterbox
No answers on this topic