What users are saying about
8x8 X Series
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Top Rated
440 Ratings
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Based on 440 reviews and ratings
160 Ratings
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Based on 160 reviews and ratings
- Feature Set Ratings
- Attribute Ratings
- Likelihood to Recommend
- Pros
- Cons
- Pricing Details
- Likelihood to Renew
- Usability
- Reliability and Availability
- Performance
- Support Rating
- In-Person Training
- Online Training
- Implementation Rating
- Alternatives Considered
- Contract Terms and Pricing Model
- Scalability
- Professional Services
- Return on Investment
- Screenshots
Feature Set Ratings
- 8x8 X Series ranks higher in 4 feature sets: Cloud PBX, Call Management, VoIP system collaboration, Mobile apps
Cloud PBX

8.7
8x8 X Series
87%

5.5
NetFortris (formerly Fonality)
55%
8x8 X Series ranks higher in 5/5 features
8x8 X Series ranks higher in 5/5 features
Hosted PBX

8.6
86%
125 Ratings

1.4
14%
57 Ratings
Multi-level Interactive Voice Response (IVR)

9.8
98%
49 Ratings

5.0
50%
45 Ratings
User templates

8.3
83%
131 Ratings

6.8
68%
2 Ratings
Call reports

8.1
81%
171 Ratings

6.0
60%
77 Ratings
Directory of employee names

8.4
84%
187 Ratings

8.0
80%
77 Ratings
Call Management

8.4
8x8 X Series
84%

7.0
NetFortris (formerly Fonality)
70%
8x8 X Series ranks higher in 4/5 features
8x8 X Series ranks higher in 4/5 features
Answering rules

8.3
83%
226 Ratings

7.8
78%
88 Ratings
Call recording

9.2
92%
187 Ratings

2.9
29%
66 Ratings
Call park

7.9
79%
178 Ratings

8.7
87%
72 Ratings
Call screening

8.0
80%
167 Ratings

7.9
79%
66 Ratings
Message alerts

8.7
87%
218 Ratings

7.9
79%
77 Ratings
VoIP system collaboration

8.3
8x8 X Series
83%

3.6
NetFortris (formerly Fonality)
36%
8x8 X Series ranks higher in 4/4 features
8x8 X Series ranks higher in 4/4 features
Video conferencing

7.6
76%
113 Ratings

5.9
59%
16 Ratings
Audio conferencing

8.2
82%
159 Ratings

1.4
14%
53 Ratings
Video screen sharing

8.7
87%
68 Ratings

N/A
0 Ratings
Instant messaging

8.8
88%
90 Ratings

N/A
0 Ratings
Mobile apps

8.5
8x8 X Series
85%

6.9
NetFortris (formerly Fonality)
69%
8x8 X Series ranks higher in 2/2 features
8x8 X Series ranks higher in 2/2 features
Mobile app for iOS

8.5
85%
178 Ratings

7.0
70%
45 Ratings
Mobile app for Android

8.5
85%
137 Ratings

6.8
68%
32 Ratings
Attribute Ratings
- 8x8 X Series is rated higher in 7 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Availability, Performance, In-Person Training, Product Scalability
- NetFortris (formerly Fonality) is rated higher in 2 areas: Support Rating, Implementation Rating
Likelihood to Recommend

8.3
8x8 X Series
83%
266 Ratings

4.3
NetFortris (formerly Fonality)
43%
107 Ratings
Likelihood to Renew

9.5
8x8 X Series
95%
14 Ratings

8.8
NetFortris (formerly Fonality)
88%
16 Ratings
Usability

9.3
8x8 X Series
93%
39 Ratings

7.6
NetFortris (formerly Fonality)
76%
8 Ratings
Availability

9.2
8x8 X Series
92%
8 Ratings

8.0
NetFortris (formerly Fonality)
80%
8 Ratings
Performance

9.3
8x8 X Series
93%
8 Ratings

8.0
NetFortris (formerly Fonality)
80%
4 Ratings
Support Rating

7.3
8x8 X Series
73%
173 Ratings

9.1
NetFortris (formerly Fonality)
91%
14 Ratings
In-Person Training

10.0
8x8 X Series
100%
1 Rating

8.0
NetFortris (formerly Fonality)
80%
2 Ratings
Online Training

8x8 X Series
N/A
0 Ratings

7.2
NetFortris (formerly Fonality)
72%
4 Ratings
Implementation Rating

8.6
8x8 X Series
86%
12 Ratings

9.8
NetFortris (formerly Fonality)
98%
8 Ratings
Contract Terms and Pricing Model

7.6
8x8 X Series
76%
8 Ratings

NetFortris (formerly Fonality)
N/A
0 Ratings
Product Scalability

8.7
8x8 X Series
87%
6 Ratings

8.1
NetFortris (formerly Fonality)
81%
2 Ratings
Professional Services

8.9
8x8 X Series
89%
7 Ratings

NetFortris (formerly Fonality)
N/A
0 Ratings
Likelihood to Recommend
8x8 X Series
The 8x8 X Series allows flexibility to use the company phone system whether you are physically in the office using a handset, or are working remotely using the app on your smartphone. We are able to deploy 8x8 X Series very quickly since there is no requirement for PBX hardware or telco lines since you just need to be connected to the internet. We can easily get new users on the 8x8 phone system immediately.

Verified User
Manager in Information Technology
Construction Company, 1001-5000 employeesNetFortris (formerly Fonality)
For Insurance agencies, small practices, small call centers, anyone that need call forwarding or work with his number remotely while away from office. I can't list all the things I'm gaining as a Fonality customer. From the installation process, the configuration phase with the technicians, the account managers, every Fonality employee was professional and savvy. I was a contact center specialist for more than 10 years and I can tell you that I've never been this happy with a service! Never! Probably if you need a more complex solution and you have an enterprise level company having your own hardware gives you more control over your calls and how to manage them. But again, I think that Fonality can cover most scenarios without the need of a huge investment.
Business Development
BRADLEY, DENKOVICH & KARAYIANNIS, P.C.Law Practice, 11-50 employees
Pros
8x8 X Series
- We love the conference calling since many users are working from home.
- The fact that we can reprogram it on the fly without having 8x8 do it is a big plus.
- Being able to take the phones with us using the app on our cell phones is a bonus.

Verified User
Administrator in Information Technology
Mechanical Or Industrial Engineering Company, 51-200 employeesNetFortris (formerly Fonality)
- From an administrator's perspective, Fonality makes administering the company's phone system easy. Configuration menus and setup options are logically structured and easy to understand.
- Technical support has been very good. Early on in our deployment, we had some nagging voice quality issues which were network related. Fonality provided exceptional support even though it was not technically their issue. It is important to know ahead of time how well your vendors work with other vendors for integrated services like a VOIP telephone system. Fonality support demonstrated their patience and perseverance in helping us resolve our issues.
- Although we don't use remote office capabilities much, the ability to set up phones on the system in remote locations has been a significant help to several of our departments.
Network Administrator
The Dennen GroupEducation Management, 51-200 employees
Cons
8x8 X Series
- App improvement - connectivity issues
- Base level training - new employee handbook/training
- Simplify steps on an overwhelming dashboard. Maybe the ability to set up quick links for functions we do often- to update VM is many, many steps.
- Customer service when placing a ticket - we have had many issues with them not taking the time to understand our question/problem.

Verified User
Administrative Assistant in Customer Service
Financial Services Company, 1-10 employeesNetFortris (formerly Fonality)
- Bugginess - Some things just really need some tweaking. I had to get very creative with my call routing and hold music, because the in-queue announcements don't work right at all. For example, even set to 'play once' it would loop the 'you are the first caller' announcement over and over, and cause call drops. Or my caller-name ID, which shows the registered user's name on each line on outgoing calls, even though it's not set to such anywhere in the CP settings.
- Support - I'll give them 50/50 on this. My experience with Verizon VCE was everyone playing hot potato with issues and saying it was the responsibility of another department, meaning several phone calls and lots of hold time. Fonality doesn't have that issue, I've never really been passed around or blown off. However, some of the 'offshore' CS reps are... wow. I spent about half a dozen emails back and forth with two of them, trying to figure out why queues I deleted from the CP randomly and consistently reappeared in the HUD. Most of those emails were spent trying to explain that no, my issue was NOT that I wanted to create those queues again in the CP.

Verified User
Manager in Information Technology
Automotive Company, 11-50 employeesPricing Details
8x8 X Series
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$12 Per User/Per Month
8x8 X Series Editions & Modules
Edition
8x8 Express | $121 |
---|---|
X2 | $241 |
X4 | $441 |
- Per User/Per Month
Additional Pricing Details
—NetFortris (formerly Fonality)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Required
$5
Starting Price
$30 per month
NetFortris (formerly Fonality) Editions & Modules
On-premise Edition
Hybrid Premise Subscription (Appliance and Phone for Each User) | 200.001 |
---|---|
Hybrid Software Subscription (Required with Hybrid Premise) | 14.992 |
Hybrid Premise Purchase | Varies3 |
- per location, per month
- per user, per month
- Varies
SaaS Edition
Essentials Edition | 19.991 |
---|---|
Professional Edition | 24.991 |
Ultimate Edition | 34.991 |
- per user, per month
Additional Pricing Details
For the latest special offers, visit www.fonality.com/offers.Likelihood to Renew
8x8 X Series
8x8 X Series 9.5
Based on 14 answers
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
IT specialist
CHCMedical Practice, 201-500 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.8
Based on 16 answers
We've already made a deep investment in the system hardware. We wouldn't be interested in another system at this point! And by the look of my colleagues faces when they see the HUD, I don't think we'd want to switch to a system that would limit us or take away any of these features! We may look at putting the server in the cloud, should internet outages prove to be such a common issue that it is preventing our other locations from functioning smoothly
IT Manager
Henderson Implement & MarineFarming, 51-200 employees
Usability
8x8 X Series
8x8 X Series 9.3
Based on 39 answers
Most of the easy day-to-day questions are no longer even questions due to the ease of use and simplified experience on 8x8. Changing voicemail via the desk phone or mobile app could be simplified or match the ease of using the 8x8 desktop app.

Verified User
Professional in Sales
Telecommunications Company, 11-50 employeesNetFortris (formerly Fonality)
NetFortris (formerly Fonality) 7.6
Based on 8 answers
Overall excellent usability, with a few adjustments I feel this is the absolute best VoIP system out there. Just a clarification on the licences and limit the interface to reflect what licence we have. There should be a back or redunancy feature to Fonality Server, If there was a mistake we should be able to resort back to a usable state asap. Before implementing changes to the server, there should be a trial or sample of the changes to make sure it behaves as intended before effecting customer experience. It would be nice to have a demo version of Fonality interface so possible clients can truly evauluate the system. Because of the quality, it would have made it easier to convince the owners to make the transition sooner
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Reliability and Availability
8x8 X Series
8x8 X Series 9.2
Based on 8 answers
In the time I have used 8x8 Virtual Office, the core system has been up and running almost flawlessly though we do have a slight performance degradation from time to time as is expected of cloud software. The one recurring issue for us is that the fax connection is not always functional for outbound messages. We usually have to retry three or four times to get the fax to connect reliably to the destination machine. Once connected, it's smooth sailing.
IT Manager
MedTrainerInternet, 51-200 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 8 answers
Fonality has been available to us 99% of the time. There have rarely been any lengthy outages.If any issues do occur, their support staff is available around the clock to help.This is important, since communication is a big part in our company and availability of the phone system is important in maintaining this reliability

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesPerformance
8x8 X Series
8x8 X Series 9.3
Based on 8 answers
No problems with performance, Pages load as they should. I can't answer on the reports side as only a handful of our Admins ( call center ) currently use that side of the software. It does intergrate very well with Office for meetings and conferences. Sometimes there is a slight lag or static when users are talking, but we found this to be a cause of a users computer had not restarted in a while, Once the user restarts thier computer the problem is resolved, So this is not an issue with 8x8
IT specialist
CHCMedical Practice, 201-500 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 4 answers
Fonality's performance is excellent. The phones work flawlessly and the calls are clear.It is a well put-together system that does not need daily support.It is not complex from a user standpoint, as most of our staff are quick to learn how to use the phones. More systems should strive to work as well as Fonality's

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesSupport Rating
8x8 X Series
8x8 X Series 7.3
Based on 173 answers
I had very good interactions with the general support staff, whether it was over the phone or using the support portal. They are very responsive and do their very best to answer my questions to my satisfaction. My experience with follow-up by our sales representative has been below expectations, especially when it came to modifying our account.

Verified User
Director in Information Technology
Apparel & Fashion Company, 11-50 employeesNetFortris (formerly Fonality)
NetFortris (formerly Fonality) 9.1
Based on 14 answers
Because of their customer support and their attention for details in our problems that we face during our initial stage. We simply love fonality just for the way we are treated when we reach them with our fonality issues - they take it seriously and resolve it as early as possible and the most important part is we dont need to keep on insisting them to do so.

Verified User
Consultant in Sales
Information Technology and Services Company, 11-50 employeesIn-Person Training
8x8 X Series
8x8 X Series 10.0
Based on 1 answer
The person giving the training was very engaged, He also listened and answered all the questions. He created a video for our company while he was training in case we needed to reference it again in the future. The questions he could not answer were answered within 24 hours via an email to the IT support staff here so we could share the answers with the rest of the group
IT specialist
CHCMedical Practice, 201-500 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.0
Based on 2 answers
Training was provided by the in-house IT administrator. Fonality was able to provide support to the admin, who then assisted the users.It went smoothly and all the details and functions of the system were made available to the office staff.Any questions were answered promptly and if any issues did arise, Fonality was available to answer them

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesOnline Training
8x8 X Series
No score
No answers yet
No answers on this topic
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 7.2
Based on 4 answers
Training was excellent, but most of what they had was webinars and not real world situation for our company's need. It would be better to have them remote in my local computer and test my system using inbound / outbound calls. This would have made it easier to learn and more relevant
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Implementation Rating
8x8 X Series
8x8 X Series 8.6
Based on 12 answers
None that I can think of, Besides the call tree which can get complex, the problems we ran into were not a sticking point seeing the project as a whole was such a great success. One would expect more issues to arise when implementing a whole new phone infrastructure in a company this size
IT specialist
CHCMedical Practice, 201-500 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 9.8
Based on 8 answers
Everything from the installation to the implementation has been great with Fonality, there is a lot of freedom to how the system will operate but the freedom comes at a cost of more technical experience to make sure it is configured correctly. The staff is very helpful can will make sure that the system is setup correctly and work perfectly.
Community Outreach Coordinator
Everyday CaliforniaSports, 11-50 employees
Alternatives Considered
8x8 X Series
8x8 X Series had competitive pricing and we absorbed another environment that was already under contract. In an attempt to have a single unified ucaas we migrated to 8x8. Cisco UCM and 3CX were more involved when setting up but gave us the ability to do anything we wanted with our calls. We had more freedom and did not have forced obsolescence with our PC or wireless clients. 8x8 on the other hand was very easy to setup once we had our call routing and flow and requires us to constantly update.
IT Manager
BBJ LinenEvents Services, 201-500 employees
NetFortris (formerly Fonality)
I have not used any other VoIP system that I have been paying for. I hope that Fonality proves itself enough to where I will not have to switch. So far, for the price and the functionality, this is my recommendation for small businesses. I might recommend going with a more high end phone to increase functionality, but other than that, the system is one I would definitely recommend.

Verified User
C-Level Executive in Sales
Insurance Company, 1-10 employeesContract Terms and Pricing Model
8x8 X Series
8x8 X Series 7.6
Based on 8 answers
At this time, we’re very happy with the pricing model that we have worked out and they have provided for us. Just be sure to do your homework, and use your comparisons to work out your cost with 8x8. They will be very straightforward with you on what they can
adjust for you.
adjust for you.
Sr.Telecom Manager
Acer America Corp.Computer Hardware, 5001-10,000 employees
NetFortris (formerly Fonality)
No score
No answers yet
No answers on this topic
Scalability
8x8 X Series
8x8 X Series 8.7
Based on 6 answers
We've had periods where our organization has grown a considerable amount and we have had no issues in scaling our communications with 8x8. The number of possible extensions that we can use is far more than we expect to go through in a very long time. The only complaint that I have is a very minor inconvenience for me where I have to download activation codes for each phone. I would prefer to have the phones automatically activated as soon as they are plugged in.
IT Manager
MedTrainerInternet, 51-200 employees
NetFortris (formerly Fonality)
NetFortris (formerly Fonality) 8.1
Based on 2 answers
It is easy to scale this system, as long as you have the proper technical staff available to support it. Adding users and phones is straightforward. The main work involves having the physical network in place and configuring the networking equipment.Overall, it is not that difficult as long as all of this is in place.

Verified User
Engineer in Information Technology
Airlines/Aviation Company, 51-200 employeesProfessional Services
8x8 X Series
8x8 X Series 8.9
Based on 7 answers
PS had all the users etc. set up by our go-live date. All hard phones were activated and when we received them, all we had to do was set them up and punch in the activation code to activate them.
IT specialist
CHCMedical Practice, 201-500 employees
NetFortris (formerly Fonality)
No score
No answers yet
No answers on this topic
Return on Investment
8x8 X Series
- 8x8 [X Series] has been a staple for our organization for years, while it has worked, it has become dated and requires a massive update.
- The latest update took us offline for 72 hours. Despite adhering to the instructions given in the update email.
- Mobile and desktop apps do not function properly. The "Helper Tool" does not work and is a nuisance.

Verified User
Team Lead in Customer Service
Financial Services Company, 51-200 employeesNetFortris (formerly Fonality)
- We are still new to Fonality, but having the flexability has proven quite successful thus far.
- The management of incoming calls and voicemail messages has really helped us to be able to follow up with potential clients.
- The service at Fonality helped our new business take a leap into 2017, and we expect much growth with the continued use of Fonality.
Paralegal/Office Manager
Law Offices of Barney DeBrosse, LLCLaw Practice, 1-10 employees